Terms and Policies
Legal – Mobile
Mobile Services Specific Terms and Conditions
Plan Specific Terms and Conditions
Mobile Device Specific Terms and Conditions
Mobile eSIM Specific Terms & Conditions
Mobile Promotions Terms & Conditions
TVB Anywhere (SG) Premium Value-Added Services Terms & Conditions
Mobile Device Specific Terms & Conditions of Sale
These Mobile Device Specific Terms & Conditions of Sale apply in addition to the Mobile General Terms & Condition and set out the basis of your purchase of Devices from us through our Website or MyRepublic App. Please read these Mobile Device Terms & Conditions carefully, as you agree to be bound by them. In case of any conflict or inconsistency between these Device Specific Terms & Conditions of Sale and Mobile General Terms & Conditions, the Device Specific Terms & Conditions of Sale shall prevail.
Definitions: Unless stated otherwise, capitalised terms used in these Device Terms & Conditions of Sale shall have the same meaning as given to them in the Mobile General Terms & Conditions, Mobile Services Terms & Conditions and Mobile Plan Terms & Conditions. Please read these Device Terms & Conditions of Sale carefully, as you agree to be bound by them when you purchase any Devices from us In addition, in these Device Terms & Conditions of Sale:
DOA: any Devices that upon your first inspection (a) does not power-up; (b) cracked screen; or (c) material defect on the Devices physical housing.
Device Billing Instalment Plan: MyRepublic in-house fixed monthly instalment payments plan for purchase of Devices.
Credit Card Billing Instalment Plan: fixed period monthly instalment payments plan available with selected credit card issuers for purchase of Devices.
2. Purchase of Devices
2.1. In order to purchase the Devices, you must be eligible pursuant to requirements set out in Clause 3 Mobile General Terms & Conditions. Device
2.2. You are responsible for the accuracy of your order. Once the order has been accepted by us, no cancellation, refunds or changes of the order shall be permitted, unless with our written consent.
2.3. You shall be responsible for any Charges associated to our acceptance of your request for cancellation, changes or refunds of order. Cancellation, changes or refund of an order shall be in accordance with the terms set out in “Cancellations, Exchanges and Refunds ” below.
2.4. Representations of Devices for sale do not constitute an offer to sell but an invitation to treat.
2.5. All orders shall be subject to our acceptance. We reserves the right to decline to process or accept any order received from you at our absolute discretion.
2.6. You agree that we may act on and process all completed electronic instructions transmitted or issued through the Website or MyRepublic App without further consent from or reference to you. We will treat your electronic order as authentic and under no obligation to verify the authority of the person issuing or transmitting such electronic order.
2.7. Prices and availability of Devices are subject to change without notice. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
2.8. We attempt to display Devices images shown on our Website and MyRepublic App as accurately as possible. However, we cannot guarantee that the colour you see matches the Devices colour, as the display of the colour depends, in part, upon the monitor you are using. If there are accessories or furnishings included in the Devices image, they are used purely for illustration purposes and will not be included in the final sale of the Devices.
3.1. You will be invoiced in full immediately for the Devices upon purchase. Unless otherwise stated, all Charges for the Devices shown on the Website and MyRepublic App are inclusive of applicable Taxes.
3.2. Device Billing Instalment Plan
Device Billing Instalment Plan and its related clauses are no longer applicable for Device purchases made after 07 August 2019.
(a) Device Billing Instalment Plan plans are available for purchase of Devices to qualified MyRepublic customers. All purchases with the Device Billing Instalment Plan are subjected to the approval of the credit card issuer./p>
(b) Suspension or termination of your mobile Services will terminate the relevant Device Billing Instalment Plan associated to your purchased Device. If your Device Billing Instalment Plan is terminated, all Charges for the remainder of the Device Billing Instalment Plan period shall be immediately due and payable. For clarity, the Device Billing Instalment Plan no longer be available upon resuming Services.
(c) You must complete your existing Device Billing Instalment Plan before purchase of any new Device.
(d) To the extent permitted by law, we are not responsible for any damages or losses you may suffer if your credit card or Account is fraudulently used or used in an unauthorised manner, to purchase the Devices.
3.3. Credit Card Instalment Plan
(a) Credit Card Instalment Plan is available for purchase of selected Devices through the MyRepublic Website, by qualified MyRepublic customers. The Credit Card Instalment Plan is fully operated by the credit card issuer.
(b) Your application for the Credit Card Instalment Plan is subject to the approval of the respective credit card issuer. We will not be informed of the reason if the credit card issuer does not approve your application. You must contact the credit card issuer for the outcome of your instalment purchase.
(c) Actual monthly payments will depend on your selection of term of financing from the credit card issuer. Other bank related fees may apply to Credit Card Instalment Plan.
(d) We do not make any guarantees or warranties, express or implied, oral or written, with respect the terms or availability of the respective plans provided by the credit card issuer.
(e) No refunds will be given to purchases made with the Credit Card Instalment Plan.
(f) For clarity, changes to your Mobile Plan, suspension or termination of Services will not affect your existing Credit Card Instalment Plan, as the Credit Card Instalment Plan is a contractual arrangement between you and the credit card issuer.
(g) To the extent permitted by law, we are not responsible for any damages or losses you may suffer if your credit card or Account is fraudulently used or used in an unauthorised manner, to purchase the Devices.
(h) Please refer here for conditions, fees and charges associated with the Credit Card Instalment Plan.
4. Delivery of Devices
4.1. If your purchase is made through our Website or MyRepublic App, Devices will be delivered to you by local courier service on the delivery date selected during your Application, or on an alternative mutually agreed delivery date. We will not be liable for any unsuccessful delivery of the Devices resulting or arising from any error, omission or discrepancy in your mailing details provided by you. You will not be compensated if we are unable to deliver the Devices to you.
4.2. The Devices may be purchased and collected from our selected retail stores.
4.3. You must immediately inspect the Devices upon receipt. Upon accepting our delivery form, you shall be deemed that you have performed the necessary inspection of the Devices and accepted that the Devices are undamaged, in good working order and otherwise in a satisfactory and acceptable condition. If you choose to reject the Devices on grounds set out in Clause 6 below, you must notify MyRepublic or our representatives immediately, failing which we will not be liable for any claim of any nature whatsoever, in respect thereof.
4.4. We are not liable if you sustain any losses, expenses or damages based your inability to accept the Devices for any reason.
5. Online Order Enquiries
5.1. If you have any questions about the progress of your online order, please contact our customer service team. Please have your order number on hand handy as shown on the email confirmation.
6. Disclaimer of Warranties
6.1. The Devices are sold on an “as is” and “as available” basis. To the extent permitted by law, any warranty, condition or term concerning the Devices which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded.
6.2. We do not offer any warranty on any Devices regardless of its or their source. All Device warranties published on our Website, MyRepublic App and included in the Device are issued and granted by the respective Device manufacturer to you.
7. After Sales Services
7.1. All after sales services are directly provided by the respective Device manufacturer. You must bring the Devices to selected Device manufacturer after sales service centres to address any Devices irregularities.
8. Faulty or Damaged Devices
8.1.You may reject the Devices and request for a one to one exchange if we confirm that your Device is faulty or damaged upon your first inspection of the Device. The remedy set out in Clause 8 are the customer’s sole and exclusive remedies for faulty or damaged Devices.
9. Exchange or Refund
9.1. Following Consumer Protection (Fair Trading) Act, you may request for a refund or exchange of Device if you establish that the purchased Device was not of satisfactory quality or did not comply with the terms of purchase at the time of delivery. We reserve the right to prove (or, if the breach appears more than six (6) months after delivery, require you to disprove) otherwise.
9.2. If you wish to request for a refund or exchange, you must submit an online request to our customer service team, and return the said Device to us at designated location within seven (7) business days from our email confirmation of refund or exchange approval of the said Device. You are responsible for the cost of returning the Device to us.
9.3. We will provide a refund using your original payment mode less any outstanding Charges due to us in your Account, provided we have received the Devices in the same condition they were in upon your receipt. This means that the Devices must be returned with original packaging with all original accessories (including manuals, warranty cards, certificate of authenticity. Any and all free gifts, vouchers, accessories associated with the purchase must be returned at the same time to us.
9.4. Individual bank policies will dictate the period that the refund is credited to your account.
9.5. Delivery Charges paid is excluded from the refund.
9.6. The remedies set out in Clause 9 are the customer’s sole and exclusive remedies for non-conformity of the Devices.
10. Title and Risk in Devices
10.1. You assume all risks of the Devices when the Devices leave our premises. Title in the Devices shall remain with us and will not pass to you until we receive full payment for the Devices.
11. Intellectual Property
11.1. You agree that any and all Intellectual Property embodied in or relating to the Devices or its materials shall remain the sole and exclusive property of device manufacturer.
11.2. You must not remove or alter any trademarks, logos, copyright notices, serial numbers, labels, serial numbers or other identifying marks, symbols or legends affixed to any Devices.
MyRepublic Limited Mobile Device Specific Terms & Conditions of Sale (last updated 19 Dec 2019).