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Scam Advisory

Stay vigilant and exercise caution to better protect yourself against online scams.

Safeguard yourself

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Common scams

Impersonation scams

Impersonation scams can come in the form of a phone call from someone claiming to be a MyRepublic technician or customer service officer. They may call from a local number with a ‘+65’ prefix and mislead you to believe that your account has been compromised, or offer to troubleshoot your mobile and/or internet connection. They would ask for your personal information, account information, passwords, bank/card details, or OTP before providing further assistance. Do not engage with the caller and do not disclose confidential information.

Phishing scams

Phishing scams can take the form of emails or SMSes that may appear to be sent from MyRepublic, but are instead sent from malicious organisations. Scammers attempt to trick customers into giving away sensitive personal data such as login IDs, passwords, credit card numbers by offering rewards or false information. The data is then used to gain access to important accounts and can lead to identity theft or financial loss. Be wary and avoid clicking on suspicious links and attachments.

Robotic calls

Robotic calls are automated calls that deliver pre-recorded voice messages over the phone. They may call from local number with a ‘+65’ prefix and may claim to be from MyRepublic. They trick customers to verify identities by giving away personal information such as phone numbers, NRIC/FIN numbers, and card details. Do not engage with the caller should you encounter one.

Safeguard yourself

#1

Use a strong password that is not easy for others to guess and change it on a regular basis. Before logging in, always check that your connection to the site is secure by looking for a lock icon on your browser’s address bar.

#2

Be wary and practise discretion when picking up calls from private numbers, and numbers with a ‘+’ prefix. Hang up the call if callers are unable to verify their identity. Click here for useful tips on preventing spam calls.

#3

Never reveal and share personal particulars, passwords, OTPs, bank account and debit/credit card numbers with unknown callers.

#4

Spot spoofs and avoid clicking on any suspicious links or attachments in emails and SMSes. Take extra precautions and check our list of official domains below. When in doubt, do not hesitate to contact us to verify the authenticity of such emails and requests. 

#5

Recent scams have exploited QR codes. You may be led to a malicious website that will request for your personal details or confidential information. Exercise caution when scanning QR codes, and always check the URL of the website.

#6

Download the ScamShield app to block unsolicited incoming calls and text messages from a database managed by the National Crime Prevention Council (NCPC) and Singapore Police Force (SPF). Visit scamshield.org.sg for more details.

For businesses, safeguard your organisation

Educate your employees about phishing attacks. Learn more with MyRepublic Email Phishing Program.

List of official MyRepublic web domains

We may include our official web domains and partner links in our communications with you, via email, SMS or on our social media channels. Be vigilant and pay attention to any misspelling, deliberate addition/shifting of punctuation marks to the URL before you click on it. Refer to the list of official links and double check them against the links in the email and/or SMS in question to ensure they are genuine.

Updated as of 24 July 2022

Below is the list of official links that MyRepublic will be using in our communications. Do not trust any links purporting to be from MyRepublic. If you receive an email / SMS from a source that’s not mentioned in this list, please alert us at <[email protected]>.

Official website URLs:
myrepublic.net/
myrepublic.com.sg/
support.myrepublic.com.sg/
Shortened URL – myrep.sg/

Official account related URLs:
account.myrepublic.com.sg/
myaccount.myrepublic.com.sg/
secure.myrepublic.com.sg/
– boss.myrepublic.com.sg/

Email addresses:
Billing matters – [email protected]
Email communications – [email protected]

Social media channels:
Facebook – facebook.com/MyRepublicSGfacebook.com/MyRepublicGAMERSG
Instagram – instagram.com/MyRepublicSG & instagram.com/MyRepublicGAMERSG
Twitter – twitter.com/MyRepublicSG
YouTube – youtube.com/c/MyRepublicSingaporeTV
LinkedIn – linkedin.com/company/myrepublic

 

View Mobile Promotions Terms and Conditions here.

Spotted a scam?

Report to the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699. For more scam-related advice, visit scamalert.sg.

FAQs

I may have fallen to a scam, what should I do?

If you have fallen to a scam, or wish to report a scam, you can file an e-report online with the Singapore Police Force or file a report at the nearest Neighbourhood Police Centre.
For more scam-related advice, call the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699 or visit scamalert.sg.

If I have provided my account information to a fraudulent website/call, what should I do?

If you have entered your account details on a fraudulent website, we recommend that you log in to your MyAccount to update your password. Do monitor the account and make a police report if there are any suspicious activities. 

If I have provided my bank or credit card information to a fraudulent website/call, what should I do?

If you have submitted any bank or credit card information on a fraudulent website, we recommend that you contact your bank immediately and let them know. If any money was transferred, you might also want to make a police report as soon as possible.

How can I stop receiving scam calls?

While we can’t stop scam calls entirely, some preventive measures are: blocking unknown numbers, registering your number with the DNC Registry, and practicing discretion before picking up calls with a ‘+’ prefix. Click here for useful tips on preventing scam calls.

Can MyRepublic stop all these phishing emails/SMSes?

Unfortunately, we cannot stop scammers from disguising as MyRepublic, but we recommend that you exercise caution and ignore fraudulent emails, SMSes, and phone calls. 
For more scam-related advice, call the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699 or visit scamalert.sg.

Alerts

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