Legal
Terms and Policies
Legal – Mobile
Mobile Services Specific Terms and Conditions
Plan Specific Terms and Conditions
Mobile Device Specific Terms and Conditions
Mobile eSIM Specific Terms & Conditions
Mobile Promotions Terms & Conditions
TVB Anywhere (SG) Premium Value-Added Services Terms & Conditions
4G & 5G Data Roaming Services Terms & Conditions
Subscription
- 1. The Travel Boosters are available in 24-hour 500MB, 7-day 1GB and / or 30-day 1GB options where applicable.
- 2. All Travel Boosters purchased are strictly not refundable regardless of whether the service has been activated or used.
- 3. All roaming charges are not subjected to GST.
Validity of Subscription
- 1. Depending on the subscription option chosen, the service will be valid for the duration based on the selected date and time of activation.
- 2. For users on MyRepublic 5G Mobile service, the post-dated activation of the roaming subscription is not currently available and hence the activation of the service will commence shortly after purchase.
- 3. Upon activation of the Travel Booster, the customer will receive an SMS notification and the Travel Booster can be used while in your specified destination.
- 4. All unused data will be automatically deactivated beyond the stipulated duration of your subscription.
Auto-Renew
- 1. 4G: By default, the 24-hour and 7-day Travel Boosters will be auto-renewed upon the earlier of 1) the depletion of the bundled roaming data, or (2) the expiration of the validity period.
For example, if the customer buys a 24-hour pass at 3 pm (SGT GMT+8), it will renew 24 hours later at 2.59 pm (SGT GMT+8). - 2. 5G: By default, the 24-hour and 7-day Travel Boosters will be auto-renewed upon the expiration of the validity period. The Travel Boosts will not renew when the bundled roaming data is depleted. If your bundled data roaming is depleted before the expiration of the validity period you will need to buy an additional Travel Booster to maintain your connection.
- 3. An SMS alert will be sent as reminder when the usage is near depletion of the bundled data, or prior to every renewal of the next subscription.
- 4. To deactivate the Auto-Renewal of the 24-hour and 7-day subscription, customers can turn off the feature (1) at the time of purchase, or (2) via MyRepublic Mobile App at any point in time after subscribing.
- 5. If the Auto-Renewal feature is turned off, the 24-hour or 7-day subscription will not be renewed automatically upon the expiry of the valid duration or the depletion of the bundled roaming data.
- 6. Customers will need to switch off the Auto-Renewal when they are back in Singapore otherwise charges will continue to apply.
- 7. MyRepublic will not be responsible for any roaming subscription charges incurred by customers who might not have opted out of the Auto-Renewal service under all circumstances.
Monthly Roaming Plans
- 1. The charges under Monthly Plans will be billed every month until the customer unsubscribes via the MyRepublic Mobile App.
- 2. A minimum of 2 months’ subscription will be required with every new sign up to a Monthly Roaming Plan.
- 3. Beyond the bundled roaming data as part of the Monthly Roaming Subscription, customers may choose to subscribe to a Travel Booster to continue using data overseas.
- 4. Any unused data bundles will not be carried forward.
