We’re here to help. There are several ways to get in touch with us.

Our Support Site: Answers many of your questions.
You’ll also find the best way to contact us for your specific needs.

Create a Request Online: You can use our Online Request Forms for the most common requests such as moving home, changing plans, raising a support case and much more. We’ll always do our best to get back to you within 3 working days.

Chat with Us or Call Us:

For general enquiries:
Chat with us from 9am – 6pm (Mon-Fri, excluding Public Holidays)

For technical assistance:
Call us at our hotline from 9am – 2 am (Daily) 
Technical assistance support hours will be from 9am to 6pm on the following dates:- 
– 31 January 2022 (Eve of Chinese New Year)
– 1 February 2022 (Chinese New Year Day 1)
– 2 February 2022 (Chinese New Year Day 2)