Contact Us

We’re here to help. There are several ways to get in touch with us.

Our Support Site: Answers many of your questions.
You’ll also find the best way to contact us for your specific needs.

Create a Request Online: You can use our Online Request Forms for the most common requests such as moving home, changing plans, raising a support case and much more. We’ll always do our best to get back to you within 3 working days.

Note: As we step up our resources to ensure that your requests are being attended to due to the current COVID-19 situation, we seek your understanding for any unforeseen delay in our response.

Chat with Us or Call Us:
Change in operation hours from 1 October 2020 

For general enquiries:
9am – 6pm (Mon-Fri, excluding Public Holidays)

For technical assistance:
9am – 8pm (Mon – Fri)
9am – 6pm (Sat, Sun and Public Holidays)