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MyRepublic ITSM

Experience the powerful yet cost-effective enterprise-class IT service management platform from MyRepublic

Businesses understand the necessity for digital transformation and have been extending the IT supply chain both internally and externally to meet business needs. This results in increased engagements with an ever-growing list of service providers and technology vendors which needs to be managed. The key challenge for the business’ IT teams is how to efficiently manage the constant availability of the IT supply chain and the performance of suppliers providing the products and services.

Find out how businesses can simplify and efficiently manage the IT supply chain with MyRepublic Service Management that is feature-rich, easy-to-use and affordable.

How it works

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Key Benefits of
MyRepublic ITSM

Intuitive self-service portal for end users to register and track IT request

Request grouping for major incidents

Workflow automation for change management

Rich Management Features available on both on-premise and on cloud

Tracking of Internal and External SLA

Available integrations with 3rd party applications or through API

Why MyRepublic ITSM?

Local Support

Quicker incident resolution with support presence based in Singapore

Innovative Features

New features are released frequently to constantly enhance the user experience.

ITIL Compliant

Designed based on person as and processes within ITIL framework and not just a ticketing tool.

Reporting

Comprehensive out-of-the-box list of reports and metrics

Experience how MyRepublic ITSM can enhance your service desk performance

MyRepublic ITSM (Basic)*

For small to medium businesses to be rapidly enabled with the out of the box IT Service Management

  • Implementation for up to 100 Assets
  • User License for up to 5 users
  • 0.5 day UAT and Training
  • 8x5 Support

MyRepublic ITSM (Standard)*

Good for mid-sized businesses which needs minor customisations with post implementation training and office hours support

  • Implementation and configuration for up to 1000 assets
  • User License for 10 users
  • 1 Day UAT and Training
  • 8x5 Support

MyRepublic ITSM (Premium)*

Great for larger organisations needing customisations, post implementation training and 24x7 support

  • Implementation and configuration for up to 2000 assets
  • User License for 15 users
  • 1 Day UAT and Training
  • 24x7 Support

MyRepublic Service Management (Basic)*

For small to medium businesses to be rapidly enabled with the out of the box IT Service Management

  • Implementation for up to 100 Assets
  • User License for up to 5 users
  • 0.5 day UAT and Training
  • 8x5 Support

MyRepublic Service Management (Standard)*

Good for mid-sized businesses which needs minor customisations with post implementation training and office hours support

  • Implementation and configuration for up to 1000 assets
  • User License for 10 users
  • 1 Day UAT and Training
  • 8x5 Support

MyRepublic Service Management (Premium)*

Great for larger organisations needing customisations, post implementation training and 24x7 support

  • Implementation and configuration for up to 2000 assets
  • User License for 15 users
  • 1 Day UAT and Training
  • 24x7 Support
Contact Us

Why Choose MyRepublic

Trusted Managed Solution Provider

MyRepublic Enterprise business portfolio covers the needs of a modern business, from networking, voice, cybersecurity, office productivity to being a trusted IT services.

Security at Every Critical Step

MyRepublic will work with you to ensure that your cloud environments are secured by design and are compliant to the industry’s regulations.

Cost Optimisation

MyRepublic’s cloud experts help you understand the Total Cost of Ownership(TCO) of running your infrastructure and optimizes for cost savings on the cloud.

Technology Training and Support

MyRepublic will work with your IT team along the cloud journey to ensure that your team are well equipped to understand the cloud and to get the best-in-class support.

Curious how ITSM can benefit your organisation?

Get in touch with us.

For sales enquiries, drop us a call at +65 6430 0887 (weekdays 9:00am – 6:00pm). Alternatively, fill out the contact form on the right and we’ll respond within two business days.

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Learn more about MyRepublic’s Cloud Services

What are MyRepublic’s Cloud Services?
MyRepublic’s Cloud Services are a complete range of professional and managed services that are designed to support cloud adoption including planning, assessment, migration, and operational management. Backed by a team of certified cloud experts and solution partners, our cloud services can be implemented at any stage of your cloud adoption journey to realize business goals as part of the digital transformation plans.
Who should consider adopting MyRepublic’s Cloud Services?
MyRepublic’s Cloud Services are suitable for businesses and enterprises looking to leverage the transformational benefits of the cloud. It is useful for businesses with smaller infrastructure footprint who needs cloud expertise to fast-track selected applications on the cloud. It can also support larger enterprises in accelerating their digital transformation plans, ensuring their infrastructure migrated to the cloud is continuously secure, cost-optimized, and efficient.
How can I get Cloud Services for my business?

You can reach our experienced sales team by filling out the contact form here. Provide us with your contact details, and we’ll get back to you. Existing MyRepublic Business subscribers can also contact their respective account manager or call our support helpdesk for assistance.

Where can I find the pricing?
The engagement for MyRepublic’s cloud services varies according to the current state of your infrastructure and the target digital transformation goals. An assessment and analysis by our cloud experts are typically required to determine the best approach to meeting the business objectives.
I’m already buying my Cloud Services from another service provider, can I change to MyRepublic?
MyRepublic’s cloud experts will be able to partner with you to assess and plan the approach to migrate from the existing cloud services by your current service provider to MyRepublic.

How digital can also help your business

From cloud-based applications to data analytics, there are many ways digital tools and systems can give your business a competitive edge. Check out our blog articles for some helpful tips and guides.
  • For general enquiries:
  • 9am – 6pm (Mon-Fri, excluding Public Holidays)
  • For technical assistance:
  • 9am – 8pm (Mon – Fri)
  • 9am – 6pm (Sat, Sun and Public Holidays)

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