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5 Advantages of Voice over Internet Protocol for Businesses

5 Advantages of Voice over Internet Protocol (VoIP) for Businesses

As the business environment has become increasingly competitive in today’s digital era, companies must keep abreast of trends and distinguish themselves from competitors by leveraging innovative technologies that benefit them in various ways. Of all of these technologies, Voice over Internet Protocol (VoIP) can be an ideal option. Having been gaining popularity in recent years, VoIP enables businesses to make and receive phone calls over the internet, unlike traditional phone systems that only worked through dedicated lines. In this article, we will explore a few advantages of deploying VoIP for businesses.

1. Cost Savings

The cost of VoIP calls is much lower than that of traditional phone systems. As VoIP calls are transmitted over the internet, long-distance charges or other fees associated with traditional phone calls are no longer a cause for concern. By opting for VoIP, businesses can save up to 75% on communication, all without compromising on the productive efficiency of employees. In addition, the use of VoIP eliminates the need to purchase and maintain PBX, or Private Branch Exchange Systems, further minimising expensive hardware costs.

2. Flexibility

While the pandemic has concluded, remote working is a trend that is here to stay, with many businesses implementing a hybrid or remote work arrangement. While such an arrangement has its benefits, communication among employees becomes a major cause for concern.

Thanks to VoIP services, employees can now stay connected with each other from anywhere, as long as internet connection is available. Making and receiving calls for employees working remotely becomes possible. This is especially useful for businesses with employees who might need to travel on a regular basis. Furthermore, route calls can be managed over the internet with the deployment of Cloud PBX systems. These systems involve the adoption of cloud-based technology to provide businesses with greater flexibility and scalability. Cloud PBX has opened up a new possibility for customer service teams to effectively handle calls from anywhere, liberating them from the constraints of traditional desk phones, enabling them to provide seamless assistance to customers even when they are overseas.

3. Better Call Quality

The quality of calls can be one of the most significant concerns when it comes to telecommunication. VoIP provides better call quality than traditional phone systems as it prioritises voice data over other types of internet traffic, reducing interruptions from alternative internet usage. VoIP systems also allow for HD (High Definition) voice quality, making calls sound more natural, facilitating a smoother call experience and more effective communication.

4. Integration

Businesses can integrate VoIP with other business applications and collaborative tools such as emails and customer relationship management (CRM) software, as well as collaboration tools like Slack, Microsoft Teams, or Zoom. This creates a one-stop platform for team members to access all relevant information, contributing to more seamless and effective communication among team members.

5. Unique, advanced features

Traditional phone systems only transmit analog voice signals from one phone to another, with the help of a complex network of hardware and software. On the contrary, VoIP offers a range of advanced features like voicemail, auto-attendant and call forwarding, while managing route calls over the internet at the same time. These unique elements empower more effective communication and collaboration within a business, further streamlining operations.

With the adoption of VoIP services, organisations can benefit from the aforementioned advantages and survive in our highly competitive business landscape today. In need of a cost-effective and flexible phone system? Look no further than VoIP services.

MyRepublic was named one of the Top 3 in The Straits Times – “Singapore’s Best Customer Service 2022/23” Award for Internet Service Provider category. Our commitment is to empower a smart, seamless and safe connected world.