Harnessing the intelligence of technology
Track all valuable conversations and interactions such as button clicks, questions asked, lead scores, and segment groups for re-marketing campaigns.
Enhancing customer experience with
MyRepublic’s Virtual Assistants
Respond to customers’ queries beyond your business hours
Analyse customers’ engagements in a systematic manner to react accordingly
Understanding customer needs using Artificial Intelligence for accurate reporting
Be constantly updated with evolving customer engagements
Eliminate long hold times, multiple customer service agents, untraceable data, and low response times.
Converse with your customers, all day
A Chatbot is a software or computer program that simulates human conversations through text or voice interactions. When a customer visits your webpage on the computer or phone, they are immediately attended to and engaged.
Using Natural Language Processing (NLP), machine learning and a knowledge base specific to your business, the chatbot converses with the customer and begins the process of relationship building and client discovery.
This results in greater customer satisfaction and increase in sales. Users in both business-to-consumer (B2C) and business-to-business (B2B) environments increasingly use Chatbot Virtual Assistants to handle simple tasks.
MyRepublic’s Virtual Assistants Features
- World-class information security standards with API ready to integrate with 3rd party system (CRM, eCommerce, etc) and customisable solutions available for your needs
- Pre-built B2C domain knowledge packages for Retail, Automotive, and Hospitality industries
- Enable your business to speed up the AI model training by at least 100x
- Plug-and-play solution with 50/100 FAQ ready-templates. ISO 27001 Certified
- Omni-channel integration improves customer experience
- Proprietary hybrid AI and NLP capabilities for Colloquial South East Asia languages (200+ languages)
- Track customer’s preferences and interests based on both implicit and explicit profiling methods
- Strong 360 overview. Engage customers from all messaging channels (Web, Facebook Messenger, WhatsApp, Instagram, etc) in one manageable dashboard
Detailed Analysis of your customers’ engagement
Learn about your market, bot's performance, engagement rate, chat sentiments, and user retention.
- Total No. of Unique Users
- Total No. of Message Processed
- Percentage of Queries Handled by Bot
- User Survey Feedback
- Daily Active Users
- Sentiments Analysis
- Admin Response Time
- User Retention Rate
- Most Popular Content
- Most Popular Input Phrases
- Click Through Rate (To External Web Links)
Solutions Packages
- Unified Messaging
- Chat Analytics
- Lead Capture Form
- Satisfaction Survey
- Smart Agent Routing
- A.T Assisted Live Chat
- Automated Response
Virtual Assistant
Lite
- Channels: Website & Facebook
- 50 Knowledge Based FAQs
- 3 Agent Seats
Virtual Assistant
Lite Plus
- Channels: Website, Facebook, Instagram, GBM, Whatsapp
- 100 Knowledge Based FAQs
- 5 Agent Seats
- User Profiling & Segmentation
- Broadcast Tool
- Message Sequence
- Comment to Messenger
- Facebook Ads Integration
5 Steps of Implementation
Site survey, fact finding, problem statement, selection of solution
Preparation of data and training of AI Engine
Testing and debugging
Go live with implementation
Machine learning and fine tuning
Why Choose MyRepublic
Trusted Managed Solution Provider
Security at Every Critical Step
Cost
Optimisation
MyRepublic’s cloud experts help you understand the Total Cost of Ownership (TCO) of running your infrastructure and optimizes for cost savings on the cloud.
