Enterprise Voice Solutions Guide: Helping SMEs Select The Right Choice
Imagine this: You’re the key decision maker of a rapidly growing business based in Singapore, with offices across the region. Your traditional phone systems are costly and a nightmare to maintain, with limited functionality slowing down your operations. Every time your overseas team tries to dial in and contact local colleagues, they face frustrating hurdles – expensive call charges, delays, and dropped connections during critical conversations. Customers and clients trying to reach you are left with long wait times and poor audio quality, eroding their trust in your business.
Now, picture switching to modern voice solutions. Suddenly, those hurdles vanish. Your teams, whether in Singapore or remotely across the region, can communicate effortlessly across borders. Crisp, clear voice and video calls are made possible at a fraction of the cost. Your sales teams can now handle calls from laptops, tablets, and mobile devices anywhere worldwide. Meanwhile, your support team is equipped with advanced features like call forwarding and voicemail-to-email, allowing them to resolve issues quickly and effectively.
Ready to leap into a tech-enabled future? This article outlines the various types of voice solutions that SMEs can leverage, from Cloud Private Branch Exchanges (PBX) to Voice-over-Internet-Protocols (VoIP), to overhaul their collaborative processes.
Cloud PBX
PBX originated as an analogue system in which calls were routed through a PBX box which contained telephony switches that enabled calls to be routed to different phone lines in the office. This set-up was costly and required heavy investment in infrastructure. As internet connectivity became more prevalent, PBX evolved to utilise digital phone signals instead of analogue phone lines. This iteration, known as IP or digital PBX, was significantly cheaper as it relied on existing ethernet cables which served a dual purpose.
Fast forward to today, and the latest evolution of PBX harnesses the power of cloud technologies to offer an entirely virtual PBX system hosted online. Compared to its predecessors, the fully managed cloud-based service offers all the advantages of on-premises PBX with additional benefits such as automatic call routing and management. For businesses with a larger headcount seeking an integrated system to manage calls, cloud PBX’s low cost of entry makes it an extremely attractive option, given the system’s simple set-up and minimal infrastructure costs .
VoIP
For smaller businesses and SMEs that aren’t as concerned with call management but still desire a cost-effective voice solution, VoIP services promise crystal clear call quality on any compatible device at low costs. By leveraging broadband connectivity and transmitting signals digitally instead of through regular/analogue phone lines, VoIP services add a new dimension of reliability and empowerment that allows team members to communicate through high-quality and stable calls.
With value-added services such as Voice Mail, Caller ID, and Call Waiting, MyRepublic’s Business Voice Services simplifies business communication and helps ensure that your teams will be accessible regardless of device. Whether it’s on a smartphone, tablet, or even personal computer, simply transfer your existing business number to MyRepublic Business Voice and ensure you remain reachable wherever an internet connection is available..
Teams Calling
If your organisation already runs on Microsoft 365, Teams Calling would be the best choice for your business. An integrated system that also allows for public switched telephone network usage, it leverages the Microsoft Phone System to help team members connect seamlessly across digital platforms through voice calls.
By building onto existing enterprise software, businesses can reorganise their productivity processes, retire on-premises PBX systems, and streamline their existing IT investments for a broader user experience. Equip your teams with the power to stay globally connected and work from anywhere with dedicated Direct Dial-In (DDI) numbers, and pick up calls with any smartphone, tablet, or softphone-enabled device.
Boasting rich features such as Auto Attendant, Call Queue, and Contact Centre Integration, MyRepublic’s Connected Teams Calling enhances the existing Teams Calling ecosystem to deliver additional on-premise accessibility for savvy businesses.
Bring business collaboration to the next level, reach out to MyRepublic Business today and learn how our digital voice solutions can reshape the way your organisation communicates.
