OUR RESPONSE TO COVID-19
WE'RE IN THIS
TOGETHER
A Note from our Managing Director Lawrence Chan
With COVID-19 developments on the minds of many, I’d like to update you on the
necessary steps we’re taking to ensure MyRepublic services continue to be available
for you during this extraordinary time.
Whether it’s working remotely or staying in touch with your loved ones, we
understand how important it is for us to stay connected now.
Our Commitment to Your Connectivity
The MyRepublic network operations team will continue their round-the-clock
monitoring of all our networks, making sure our broadband and mobile services
continue to run smoothly. We’ve deployed teams as part of our Business Continuity
Plan and each team is equipped to optimise and protect the network at all times.
Rest assured that our network has the capacity to support increases in usage
demand, given the investments and upgrades we have made over the years.
Always At Your Service
We have customer service teams locally and regionally, some of whom have been
affected by stay-home measures implemented by their governments. We’re currently
helping them set up to work from the safety of their homes.
As we adapt to these unprecedented events, I ask for your patience and
understanding as response times on our hotline and live-chat services may increase.
Keeping All of Us Safe
The health and well-being of our staff and customers is our primary concern and
we’ve taken many preventive measures to keep all of you safe.
MyRepublic retail and service staff have been instructed to follow strict hygiene
practices. These include the wearing of surgical masks, frequent cleaning and
disinfecting, as well as avoiding close contact with customers.
Meanwhile, we encouraged all our office-based colleagues to work from home if
possible. Those who come in to work have their temperatures taken twice daily and
are required to formally declare their travel and health status before entering our
office premises. Anyone found to have relevant symptoms will be sent home for a
14-day quarantine period.
Any MyRepublic staff who currently resides with someone who has been issued with
a Stay Home Notice (SHN) has also been instructed to work from home as a
precautionary measure.
Lastly, we’re committed to ensure that any MyRepublic staff who is required to serve a
SHN gets the necessities and resources that they need.
Looking Ahead
This pandemic has driven home the importance of community and how everyone has
a role to play. We look to do our part, to help where we can, and thank you all for your
continued support. Please take care of yourselves, and each other.
Lawrence Chan
Managing Director, MyRepublic Singapore
