Our Response to COVID-19

We're In This Together

A Note from our Managing Director Lawrence Chan

With COVID-19 developments on the minds of many, I’d like to update you on the necessary steps we’re taking to ensure MyRepublic services continue to be available for you during this extraordinary time.

Whether it’s working remotely or staying in touch with your loved ones, we understand how important it is for us to stay connected now.

Our Commitment to Your Connectivity

The MyRepublic network operations team will continue their round-the-clock monitoring of all our networks, making sure our broadband and mobile services continue to run smoothly. We’ve deployed teams as part of our Business Continuity Plan and each team is equipped to optimise and protect the network at all times.

Rest assured that our network has the capacity to support increases in usage demand, given the investments and upgrades we have made over the years.

Always At Your Service

We have customer service teams locally and regionally, some of whom have been affected by stay-home measures implemented by their governments. We’re currently helping them set up to work from the safety of their homes.

As we adapt to these unprecedented events, I ask for your patience and understanding as response times on our hotline and live-chat services may increase.

Keeping All of Us Safe

The health and well-being of our staff and customers is our primary concern and we’ve taken many preventive measures to keep all of you safe.

MyRepublic retail and service staff have been instructed to follow strict hygiene practices. These include the wearing of surgical masks, frequent cleaning and disinfecting, as well as avoiding close contact with customers.

Meanwhile, we encouraged all our office-based colleagues to work from home if possible. Those who come in to work have their temperatures taken twice daily and are required to formally declare their travel and health status before entering our office premises. Anyone found to have relevant symptoms will be sent home for a 14-day quarantine period.

Any MyRepublic staff who currently resides with someone who has been issued with a Stay Home Notice (SHN) has also been instructed to work from home as a precautionary measure.

Lastly, we’re committed to ensure that any MyRepublic staff who is required to serve a SHN gets the necessities and resources that they need.

Looking Ahead

This pandemic has driven home the importance of community and how everyone has a role to play. We look to do our part, to help where we can, and thank you all for your continued support. Please take care of yourselves, and each other.

Lawrence Chan
Managing Director, MyRepublic Singapore