Tech and Tourism: How Businesses Can Leverage Connectivity To Boost Revenue
Earlier this year, the Singapore Tourism Board projected that tourism receipts for 2024 would hit a record high of $29 billion. Driven by events like Formula 1 and concerts by star performers such as Taylor Swift, Coldplay, and Ed Sheeran, tourists worldwide continue flocking to local shores in droves. This influx of visitors has also had the added benefit of contributing to Singapore’s gross domestic profit by the way of spending. The biggest beneficiaries? Companies in retail, hospitality and F&B industries.
Taking the opportunity to strike while the iron is hot, many of these businesses are finding ways to leverage this surge in tourism to maximise their revenue. From integrated digital applications to online memberships, the common thread across these tactics and strategies lies in reliable on-site connectivity and network infrastructure.
Read on to find out how businesses in retail, hospitality and F&B industries can utilise connectivity to drive tourism revenue.
Access and Management
Whether it’s multiple access points at a single location, or single access points across multiple premises, setting up and managing network architecture can be a logistical and operational nightmare. Ideally, businesses should be able to monitor their networks in real-time and establish operational stability before they roll out further services and promotions to attract a wider audience of tourists.
This is where managed network services come in, offering an integrated solution to managing complex webs of connectivity on one easy-to-use dashboard. MyRepublic Managed Network Services eliminates the hassle of coordinating between multiple vendors, allowing business owners to run their businesses with a peace of mind while leaving it to the experts to configure and manage their entire network infrastructure.
Customer Insights
Businesses need to understand how customers interact with their network to optimise and further elevate the overall customer experience. In other words, what services or functions might help to elevate the customer experience when engaging with your business? Is it ease of transactions for shopping and checking out? Maybe it’s broadband speed on hotel premises for streaming video content? By emphasising what matters, businesses can tailor their services and connectivity to give users what they want.
If you’re unsure where to begin, consider gathering such information through the analytical prowess of managed network services. With its customer segmentation capabilities, MyRepublic’s managed network services provide insights through customer data to ascertain demographics and usage behaviour to help businesses deliver targeted marketing campaigns that appeal to their customers.
Gain access to game-changing customer analytics today with MyRepublic Managed Network Services and personalise customer experiences. Track insights and drive growth today, all through one integrated and accessible cloud-managed dashboard.
Simplified Troubleshooting
The majority of businesses in retail, hospitality, and F&B industries rely heavily on connectivity for day-to-day operations. For instance, retail outlets rely on connectivity to resolve payments while hospitality venues require internet connectivity to reconcile check-in and check-out details. These matters are crucial and technical issues are inevitable on a long enough timeline.
Without a unified centre for command and control, technical issues that crop up can be challenging to resolve. These challenges occur when businesses struggle to isolate and identify the root cause of issues, before applying the appropriate solutions to fix them. Through managed network services, business owners can see their entire network infrastructure at a glance and have experts step in to rectify the issues on the spot.
Boasting end-to-end support, MyRepublic Managed Network Services makes swift troubleshooting and issue resolution simple through top-notch IT support. Coupled with its next generation firewall security, businesses can rest easy knowing that their network infrastructure is secured and supported by an expert team of industry cadres.
Struggling to centralise your network infrastructure? Reach out to MyRepublic Business today and our team of experts will take care of your network demands – from initial setup to ongoing maintenance and technical support.
