MyRepublic Business Service One-Time Charges
General Charges
Fibre Broadband and Shared L2VPN
Dedicated Internet Access and Dedicated L2VPN
Voice
Customer Premise Equipment (CPE)
Filters
General Charges
Fibre Broadband and Shared L2VPN
Dedicated Internet Access and Dedicated L2VPN
Voice
Customer Premise Equipment (CPE)
| Item | Description | One-Time Charge (includes GST) |
|---|---|---|
| Billing Cycle Change | Administrative fee for every requested change in billing date | $21.80 |
| Payment Default Fee | For every unsuccessful GIRO / Debit Card / Credit Card deduction | $10.90 |
| Suspension of Service and Reactivation | For resuming your service after temporary suspension due to late payment per service | $172.22 |
| Replacement of lost or damaged device or equipment | For replacing lost or damaged device or equipment. Note: that Field Engineer On-site charges will also apply for delivery & setup of the device or equipment. | To be advised by our officers |
| Field Engineer On-site (During Business Hours: Mon-Fri, 9am-6pm, excluding public holidays) | For any on-site service calls, such as equipment configuration, fault troubleshooting, delivery & set up of lost or damaged device or equipment, and for fault cases where it is established that the fault is not caused by MyRepublic. Note: This charge is applicable for the first 2 hours on-site and for every block of 2 hours thereafter. | $272.50 per block |
| Field Engineer On-site (After Business Hours: Mon-Fri, 6pm-9am, weekends and public holidays) | For any on-site service calls, such as equipment configuration, fault troubleshooting, delivery & set up of lost or damaged device or equipment, and for fault cases where it is established that the fault is not caused by MyRepublic. This charge is applicable for the first 2 hours on-site and for every block of 2 hours thereafter. | $490.50 per block |
| Business Equipment Retrieval Fee | For ONT collection after termination if you missed the initial collection appointment. Customers who do not wish to pay this fee may choose to return the ONT to MyRepublic Office. | $87.20 |
| New Order Cancellation | If you have placed a new order and decided to cancel after the acceptance of your order. | 50% of total contract value (TCV) |
| Early Termination Charges | If you terminate your contract before the end of the contract term | Total sum of monthly charges for the remaining contract period |
| Transfer of Ownership Processing Fee | Administrative fee for processing of transfer of ownership requests for a business fibre broadband connection | $21.80 |
| Missed Appointment Charge | If the customer request to reschedule within 2 hours of the scheduled appointment or is not around to receive the MyRepublic technician at customers premise. | $87.20 |
| Item | Description / When It Applies | One-Time Charge (includes GST) |
|---|---|---|
| Service Installation & Activation | For service set up & activation | $272.50 |
| Fibre & Termination Point (TP) Installation Charges | Fibre & Termination Point (TP) Installation Charges, per Termination Point (TP) | $858.92 per Termination Point (TP) |
| Service Relocation | Service Relocation (Fibre Broadband) | $1076.92 |
| Service Relocation (L2VPN on GPON Platform) | $1,308.00 | |
| Maintenance Visit | No Fault Found fee | |
| During Business Hours: Mon-Fri, 9am-6pm, excluding public holidays | $272.50 per block of 2 hours | |
| After Business Hours: Mon-Fri, 6pm-9am, weekends and public holidays | $490.50 per block of 2 hours | |
| Temporary Suspension | For resuming your service within 90 days from start of temporary suspension requested by Customer. Note that you can only suspend your service once during your contract period, up to a maximum of 90 days. We will resume your service when the 90 days period is up. Your contract period will be extended for the length of the suspension period. | $172.22 |
| CBD installation/ maintenance | For installation/ maintenance services in the Central Business District | $65.40 |
| Jurong Island/ PSA/ Changi Airport installation/ maintenance | For installation/ maintenance services in Jurong Island/ PSA/ Changi Airport | $87.20 |
| Termination Point Repair, Replacement, Removal | For repair or replacement to damaged TP, or removal of TP from Customer premises | $1,076.92 per Termination Point (TP) |
| NBAP Site Survey | For site survey to a NBAP site & cancellation charges (before order submitted to NLT) | $218.00 |
| On-site Service Request (Port forwarding Service, VPN client setup) | For configuring ftp server (port forwarding service) - per service | |
| During Business Hours: Mon-Fri, 9am-6pm, excluding public holidays | $272.50 per block of 2 hours | |
| After Business Hours: Mon-Fri, 6pm-9am, weekends and public holidays | $490.50 per block of 2 hours | |
| VPN configuration | For configuring customer's VPN at Server & remote location (per tunnel) | $436.00 |
| Item | Description / When It Applies | One-Time Charge (includes GST) |
|---|---|---|
| Service Installation & Activation | For service set up & activation | Up to $2,725.00 |
| Fibre & Termination Point (TP) Installation Charges | Fibre & Termination Point (TP) Installation Charges | $1,717.84 per Termination Point (TP) |
| Service Relocation(below 200Mbps) | For relocation of DIA service to another unit/ address | To be advised by our officers |
| Service Relocation (200Mbps and above) | For relocation of DIA service to another unit/ address | To be advised by our officers |
| Maintenance Visit | No Fault Found fee | |
| During Business Hours: Mon-Fri, 9am-6pm, excluding public holidays | $272.50 per block of 2 hours | |
| After Business Hours: Mon-Fri, 6pm-9am, weekends and public holidays | $490.50 per block of 2 hours | |
| Temporary Suspension | For resuming your service within 90 days from start of temporary suspension requested by Customer. Note: that you can only suspend your service once during your contract period, up to a maximum of 90 days. We will resume your service when the 90 days period is up. Your contract period will be extended for the length of the suspension period. | $490.50 |
| CBD installation/ maintenance | For installation/ maintenance services in the Central Business District | $65.40 |
| Jurong Island/ PSA/ Changi Airport installation/ maintenance | For installation/ maintenance services in Jurong Island/ PSA/ Changi Airport | $87.20 |
| Termination Point (TP) Repair, Replacement, Removal | For repair or replacement to damaged Termination Point (TP), or removal of Termination Point (TP) from Customer premises | $1,076.92 per Termination Point (TP) |
| On-site Service Request (Port forwarding Service, VPN client setup) | For configuring ftp server (port forwarding service) - per service | |
| During Business Hours: Mon-Fri, 9am-6pm, excluding public holidays | $272.50 per block of 2 hours | |
| After Business Hours: Mon-Fri, 6pm-9am, weekends and public holidays | $490.50 per block of 2 hours | |
| VPN configuration | For configuring customer’s VPN at Server & remote location (per tunnel) | $436.00 |
| Item | Description / When It Applies | One-Time Charge (includes GST) |
|---|---|---|
| Voice Service Setup | For service set up & activation | $53.41 |
| Voice DDI Setup | For DDI set-up & activation | $76.30 |
| Voice Channel Setup Charge | For Channel set-up & activation | $53.41 |
| Number Porting Charges (for transferring your existing phone number to MyRepublic Voice) | For successful number port (per number) | $53.41 |
| For every rejection of number port application by other telco | $20.71 | |
| Cancel/Reschedule After Approval Fixed Number Porting for DEL | $49.91 | |
| Cancel/Reschedule After Approval Fixed Number Porting for ISDN (block of 10) | $49.91 | |
| Termination of each port in number with MyRepublic | $49.91 | |
| Silver number | For selection of silver premium numbers | $95.92 |
| Gold number | For selection of gold premium numbers | $204.92 |
| Platinum number | For selection of platinium premium numbers | $531.92 |
| Caller Number Non Display (CNND) A.K.A Private Number (Biz Voice) | For CNND set-up & activation for BizVoice / SIP Trunk | $76.30 |
| Modification of Business Voice number | For changing your Voice number to a different number | $27.25 |
| Voice Early Termination | If you terminate your Voice Service within 6 months of your installation | $53.41 per line |
| Voice Service Relocation | For relocation of voice service to another unit/ address, per DDI | $32.70 |
| Item | Description / When It Applies | One-Time Charge (includes GST) |
|---|---|---|
| Alcatel Lucent G-240G-C, 4 Ports, 2 Voice | Optical network terminal (ONT) | $196.20 |
| Alcatel Lucent G-240G-E, 4 Ports, 2 Voice | Optical network terminal (ONT) | $196.20 |
| TP Link AX53 | For replacing lost or damaged router | $130.80 |
| TP Link Deco M9 | For replacing lost or damaged router/ access point | $190.75 |
| TP Link Deco X60 (2PK) | For replacing lost or damaged router | $348.80 |
| TP Link Deco X60 (3PK) | For replacing lost or damaged router | $523.20 |
| Cradlepoint AER 1600 4G LTE Router | For replacing lost or damaged router | $1,275.30 |
| Cradlepoint IBR 900 4G LTE Router | For replacing lost or damaged router | $1,417.00 |
| Ubiquiti ER-X | For replacing lost or damaged router/ access point | $159.14 |
| Ubiquiti U6 Lite | For replacing lost or damaged router/ access point | $237.62 |
| Ubiquiti PoE Injector | For replacing lost or damaged router/ access point | $49.05 |
| Ubiquiti UAP-AC-PRO | For replacing lost or damaged router/ access point | $313.92 |
| Ubiquiti UDM-PRO | For replacing lost or damaged router/ access point | $893.80 |
| Yealink SIP-T31P | Entry-level IP Phone with 2 Lines & HD voice (with PoE Switch) | $119.90 |
| Yealink SIP-W76P | High-performance SIP cordless phone system | $294.30 |
