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Legal > Mobile > Mobile Promotions > Mobile eSIM Specific Terms & Conditions

Mobile eSIM Specific Terms & Conditions

These Mobile eSIM Specific Terms & Conditions apply in addition to the Mobile General Terms & Conditions and the Mobile Services Specific Terms & Conditions, and set out the basis of your purchase and the use of our mobile Services via eSIM. Please read these Mobile eSIM Terms & Conditions carefully, as you agree to be bound by them. In the case of any conflict or inconsistency between these eSIM Specific Terms & Conditions and the Mobile General Terms & Conditions or the Mobile Services Specific Terms & Conditions, these eSIM Specific Terms & Conditions shall prevail. The order of precedence in this Agreement shall be in accordance with Clause 1.2 of the Mobile General Terms & Conditions.

1. Definitions

 

Definitions: Unless stated otherwise, capitalised terms used in these eSIM Terms & Conditions of Sale shall have the same meaning as given to them in the Mobile General Terms & Conditions and/or Mobile Services Specific Terms & Conditions. Please read these eSIM Terms & Conditions carefully, as you agree to be bound by them when you purchase any mobile Service with eSIM from us. In addition, in these eSIM Terms & Conditions of Sale, these terms shall mean the following:

 

eSIM: Embedded Subscriber Identity Module.

 

eSIM QR Code: QR code for installation of eSIM profile in a compatible device.

 

eSIM Profile: Virtual profile that stores users’ subscription and network settings, which allows users to connect to MyRepublic’s mobile network.

 

 

2. Eligibility

 

2.1 Both new and existing mobile customers of MyRepublic may sign up for eSIM on any MyRepublic mobile plan. Customers must select eSIM instead of physical SIM in their Application in order to be issued with an eSIM.

 

2.2 At the moment, physical SIM cards and eSIMs are not interchangeable. This means that existing users may not convert their physical SIM cards to eSIM, and vice versa.

 

2.3 Mobile lines using eSIM will count toward the maximum number of mobile lines that a subscriber may hold with MyRepublic, which may vary from person to person depending on a variety of factors such as the individual’s credit rating.

 

2.4 MyRepublic’s determination of eligibility for mobile Services sign-ups shall be final.

 

 

3. Application for eSIM

 

3.1 Applications for eSIM may be made online via MyRepublic Website.

 

3.2 As part of the Application process, users will need to consent to the release of their personal information via Singpass MyInfo, for MyRepublic to perform verification and other necessary checks in order to issue the eSIM. By proceeding with the Application, users consent to MyRepublic obtaining the required information from the relevant authorities via Singpass MyInfo to process the Application and, if the Application is approved, to issue the eSIM. Users who are not enrolled in (or do not wish to use) Singpass MyInfo may opt for physical SIM card delivery instead.

 

3.3 Users are solely responsible for the accuracy of their order, as reflected in their Application. Once the order has been accepted by MyRepublic, no cancellation, refunds or changes will be permitted.

 

 

4. Delivery of eSIM

 

4.1 Upon successful registration and payment via our Order Portal, the eSIM QR Code will be sent to the user’s email address.

 

4.2 Service Commencement shall begin (and the billing cycle shall commence) upon delivery of the eSIM QR code to the customer’s registered email address, as indicated in the Application.

 

 

5. Installation of eSIM (via QR Code) and Applicable Charges

 

5.1 Users will have to install their eSIM via their eSIM-compatible mobile devices. A list of such devices is available on the Website (the link is available at Clause 8 below), and MyRepublic shall not be liable for any degraded functionality or non-functionality of the eSIM whatsoever due to the use of a non-eSIM-compatible device.

 

5.2 Users are advised to scan the QR Code using their devices to download MyRepublic’s eSIM profile and activate the eSIM according to the instructions provided, immediately upon receiving the eSIM QR code.

 

5.3 Each user is given 2 free downloads of the eSIM profile. Charges (as set out in Clause 7 below) will apply for each subsequent download after the 2 free downloads have been utilised.

 

5.4 There is a limit of 4 successful installations per eSIM. If a user has maxed out the number of installations allowed for an eSIM, an eSIM replacement will be required and the respective charges set out in Clause 7 shall apply. eSIM profile download charges will also apply where applicable (i.e. for the 3rd and each subsequent download of the eSIM profile for each mobile line).

 

5.5 For the avoidance of doubt, each installation of an eSIM profile counts as a new installation, and also counts towards the limit of 4 successful installations per eSIM.

 

 

6. Usage of eSIM

 

6.1 Each eSIM only supports one (1) device at any given time, and is linked to the device once the eSIM profile is downloaded onto a compatible device.

 

6.2 If a current eSIM user would like to use the eSIM on another compatible device (including a replacement device), the user will have to remove the eSIM profile on their current device and install it on the desired device. eSIM profile download charges (for downloading onto the desired device) will apply accordingly if the user has already utilised the initial two free downloads for that eSIM.

 

6.3 A user shall be solely responsible for the use of all eSIMs registered under their account and all applicable Charges in relation thereto, in the same manner as one would be in the case of a physical SIM card. Such Charges may include, but are not limited to, monthly subscription charges, excess usage charges, suspension charges, Service reconnection charges, etc.

 

 

7. Charges

 

 

Service

Fee

Remarks

eSIM Registration

S$32.70

This Charge may, at our discretion, be waived during promotions that we may run from time to time

eSIM Profile Download

Free for first 2 downloads on each mobile line; S$3.27 for each subsequent download

 

eSIM Replacement

S$10.90

 

 

 

 

8. eSIM Compatible device list

 

The list of eSIM-compatible devices can be accessed at https://support.myrepublic.com.sg/hc/en-us/articles/4402039499289.

 

 

© MyRepublic Limited – Mobile eSIM Specific Terms & Conditions (1 Jan 2024)

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© 2024 MyRepublic

Privacy Policy

At MyRepublic, we are committed to maintain the security and confidentiality of the personal information held by us. This Privacy Policy (“Policy”) describes how we look after the personal information we obtain or you provide us with when you use our Website ([insert Card Con URL]), attend Card Con, or correspond with us relating to Card Con.

1. Your Privacy

We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure. 

2. Personal Information

a. “Personal Information” refers to your personal particulars obtained by us in the course of our dealings with you. Personal Information collected may include personal contact details, interests, comments and feedback, and communication preferences.

b. We may use “cookies” or other similar tracking technologies (“Cookies”), when you visit our Sites or use our products and services to distinguish you from other users. Through Cookies, it might also include how you use our Website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

c. We collect your personal information through the following means: 

– From you directly:
1. Data submitted through our web forms (including registration forms)
2. Data collected onsite during our exhibition(s), this includes personal information and activities
3. Data collected by  employees when in direct communication with persons / organisations

– By automated technologies / services, including:
1. Data gathered from services which use IP address to determine where the visitors to our site originate from
2. Information from actions made by an individual in response to direct marketing campaigns, including when an individual opens any emails or follows any links originating from our email communications
3. Information related to website navigation and usage
4. Data used to provide personalised marketing / user experiences while visiting our sites

– From third party sources, including:
1. Personal information or supplementary information from partners who we engage with in joint marketing efforts
2. Public data sources used to supplement or validate our existing datasets
3. Data services / suppliers used to obtain or supplement our existing datasets
4. Data which has been acquired as part of an acquisition or merger

3. How we use Your Personal Information

a. We may collect and use your Personal Information to:
1. Provide you with information and updates relating to Card Con.
2. Respond to you in relation to any enquiries you may have
3. Produce analytics relating to your usage of our products and response to our marketing activities
4. Improving our services and user experience
And where you have opted-in:
5. Deliver targeted promotional messaging relating to our services

c. MyRepublic will not use your Personal Information for any purpose not permitted by law or beyond the stated purpose you have consented to.

d. The Card Con Website contains links to other sites. We are not responsible for the privacy practices or the content of other websites. 

4. Who do we share your Personal Information to

a. Apart from our staff, we may share your personal information with third parties to perform obligations or carry out services to us, related to the provision our products or services to you. Those entities may include:
(i) companies related to us;
(ii) our business partners, marketing partners and authorised service providers;
(iii) our professional advisors; and
(iv) our suppliers.

b. We are required to disclose your Personal Information to the parties described above so that they may carry out their obligations to us, and to you. Our disclosure of your Personal Information may, at times, be subject to their privacy policies. To every extent possible, we require these parties to act consistently with the personal information protections we have put in place.

c. We also reserve the right to disclose your Personal Information to law enforcement agencies, government regulators and our professional advisers, to the extent necessary as required by appliable laws.

d. If you post information on any of our Websites or social media platforms, any information on your post, such as your user name, may be seen by other visitors. 

5. How long do we retain your Personal Information

We retain your Personal Information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of MyRepublic, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes. 

6. How you can access and update your Personal Information

a. You must ensure your listed customer details are current, complete and accurate. You may correct or update your customer details by contacting our Customer Support.

b. If you require access or a copy of your Personal Information within our possession, please contact us according to Clause 11 and we will assess your request. In some cases, we may impose a reasonable charge for making copies of Personal Information available to you. If so, we will advise you of the charge prior to making the information available to you. 

7. Withdrawing your Consent

a. You may request to withdraw your consent by contacting us according to Clause 11. Your request for withdrawal of consent will take effect within 30 days upon receipt of your request. Please note that use of your personal data may be essential for us to provide the product or service that you subscribed. Therefore, your withdrawal of consent may impair our ability to continue providing the product or service to you. Your withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where permitted or required under applicable laws.

b. If you wish to withdraw your consent to receive marketing messages about our exclusive offers from us or our business partners, please contact our Customer Support or unsubscribe from our newsletter. Your request will be processed within 30 days. Non-marketing messages including product and service updates and notices will not be affected by your consent withdrawal. 

8. Protecting Your Personal Data

We take reasonable physical, technical and administrative steps to help prevent loss, misuse, unauthorised access, disclosure or modification of Personal Information. However, please understand that the transmission of data over the Internet or any other public network may be subject to loss, interception and misuse. We do not represent, warrant or undertake that your Personal Information transmitted through online means will remain secure, and disclaim all liability arising from such transmission. 

9. Overseas Transfers

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and the data protection legislation when it is processed in, or otherwise accessed from, a location outside Singapore. In order to ensure the highest level of protection. MyRepublic abides by PDPA data standards. 

10. Cookies

a. Cookies helps us to provide you with a better customer experience, when browsing our Sites. Cookies are small data files and may contain unique identifiers stored on your device by an online site. When you use our Site, we may collect standard information that is sent from your browser to our Website, including technical and statistical information.

b. You can usually choose to set your browser settings to manage Cookies. If you choose to remove or reject Cookies, you may not be able to access all or parts of our Website or services. 

11. Changes to this Privacy Policy

We may review, amend or update this Privacy Policy from time to time without prior written notice. Updates to the Privacy Policy will be published on this page. We recommend that your review this page periodically for updates. Your continuous use of our Websites, products and services, will be deemed acceptance of any changes or additions to this Privacy Policy. 

12. Contacting Us

If you have any query or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at: [email protected].

Last updated 26 March 2025 

Card Con – Visitor Terms and Conditions

By registering for Card Con, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Introduction

1.1 These Terms and Conditions (“Terms“) govern the registration and participation of attendees (“Attendees“) in Card Con by MyRepublic (“Card Con“), organised by MyRepublic (“Organiser“).

1.2 By registering for Card Con, Participants agree to comply with these Terms and the Card Con Privacy Policy.

2. Registration

2.1 Registration for Card Coins free of charge.

2.2 Attendees must provide accurate and complete information during the online registrationon the Card Con website at https://myrepublic.net/sg/card-con/ (“Website”) and must present their QR code upon registration at Card Con.

2.3 MyRepublic reserves the right to refuse or revoke an Attendee’s registration at its sole discretion.

3. Event Conduct

3.1 Attendees shall conduct themselves respectfully and follow all rules set by the Organiser.

3.2 Any disruptive, illegal, or inappropriate behaviour, including but not limited to harassment, cheating or other misconduct, may result in immediate removal from the Event.

3.3 Attendees must adhere to all venue rules and regulations.

4. Intellectual Property

4.1 Attendees shall not infringe on any third-party intellectual property rights during Card Con.

4.2 Unauthorised reproduction, distribution, or possession of copyrighted or trademarked materials is strictly prohibited.

4.3 The Organiser may take appropriate action against any Attendeefound violating intellectual property laws, including but not limited to removal from Card Con.

4.4 The Organiser disclaims all liability to the Attendees and any third parties for the infringement of laws, regulations, intellectual property rights, and venue requirements by the exhibitors, vendors and Attendees.

5. Liability Disclaimer

5.1 Subject to applicable law, the Organiser, the venue, the vendor, and the exhibitors disclaim all liability for any injury, damage or loss of any kind, including but not limited to personal injury, loss, or damage to property suffered by Attendees during the Event, even if it is caused by the negligence, omission, or fault of the Organiser, its employees, officers, agents, or sub-contractors in connection with the Website, or Card Con.

5.2 The Organiser shall not be responsible for any disputes, damages, or losses arising from transactions or interactions between Attendees, or between Attendees and the exhibitors at Card Con.

5.3 Attendees attend Card Con at their own risk and are responsible for their own personal belongings.

6. Photography and Media Release

6.1 The Organiser may take photographs, videos, or other recordings during Card Confor promotional purposes.

6.2 By attending Card Con, Attendeesconsent to the use of their likeness in such media without compensation.

7. Tournament & Prize Terms (If Applicable)

7.1 Tournament participants must follow official tournament rules and regulations.

7.2 Prizes are non-transferable, and non-exchangeable.

7.3 Any disputes will be resolved by the Organiser or its appointed vendors, and their decision will be final.

8. Amendments and Cancellation

8.1 The Organiser reserves the right to amend these Terms at any time without prior notice.

8.2 The Organiser may cancel, postpone, or modify Card Conat its sole discretion without liability.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of Singapore.

9.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.