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Legal > Mobile > Mobile Services Specific Terms and Conditions

Mobile Services Specific Terms and Conditions

These Mobile Services Specific Terms & Conditions apply in addition to the Mobile Services General Terms & Conditions and set out the basis on which we will provide mobile products and services to you. Please read these Mobile Services Specific Terms & Conditions carefully, as you agree to be bound by them. The order of precedence in this Agreement shall be in accordance with Clause 1.2 of the Mobile General Terms & Conditions.

Charges for the respective Services below are listed on our Website. One-time charges for the Services are listed at https://myrepublic.net/sg/mobile-one-time-charges.

 

 

1. Definitions

 

1.1.   Definitions: Unless stated otherwise, capitalised terms used in these Mobile Services Terms & Conditions have the same meaning as given to them in the Mobile General Terms & Conditions. In addition, in these Mobile Services Terms & Conditions, these words and phrases shall have the following meanings:

 

Data Roaming Boosters: features and services that we may offer to enable international data roaming to you.

 

IDD Services: International calls or SMS services.

 

Port-In Service: a service provided by us to allow you to transfer your existing non-MyRepublic post-paid mobile number obtained from your current mobile service provider to our Services.

 

Special Number: any mobile numbers designated by us as premium numbers.

 

5G Service: a service which enables mobile data access on MyRepublic’s 5G SA network.

 

 

2. Mobile Numbers

 

2.1.   Any mobile numbers allocated to you must be used in your personal and non-commercial capacity. Mobile numbers allocated to you must not be sold, transferred, or offered in any way to any Third Party without our written consent. Your failure to observe this Clause is a material breach of our Agreement, for which we are entitled to terminate our Agreement according to the terms of the Agreement.

2.2.   You do not acquire any rights nor ownership in the mobile numbers regardless of any payment you may have made to us for the mobile number. Any mobile number assigned is the property of the relevant regulatory authorities.

2.3.   We may alter or reallocated mobile numbers if required by the relevant regulatory authorities, but we will provide reasonable notice to you on the alteration or relocation of mobile numbers, if permitted by law.

2.4.   We further reserve our rights to withdraw any mobile numbers allocated to you as a result of your breach or non-compliance with our Agreement.

 

3. Port-In Service

 

3.1   If you use our Port-In Service, you hereby agree to the release of all relevant information (that you have provided to us) to a Third Party central number portability service provider, or your existing mobile service provider, as applicable, for the purpose of activating this Port-In Service.

3.2   Upon commencement of Port-In Service, your existing contract with your current mobile service provider shall automatically terminate without prejudice to your current mobile service provider’s existing rights. You agree that you are responsible for resolving with your current mobile service provider any issues arising from your request to port-in, including but not limited to all outstanding charges and early termination fees, until successful completion of the Port-In Service.

3.3   Your Service Commitment period shall begin on the date you activate your SIM card, or in the case of eSIM, the date on which we send you the QR code for installation of your eSIM.

3.4   If your Port-In Service request is rejected by us for any reason, you must resolve any issues related to the rejection with your current mobile service provider.

3.5   We shall not be liable for any losses or damages you may incur or sustain arising from any delay or failure of the Port-In Service.

4. International Roaming Service

 

4.1  Where desired, you may to activate international roaming services through MyRepublic App, Website or our customer service. After activation, you must log on to our designated preferred roaming carriers outside Singapore.

4.2   All incoming and outgoing voice calls and SMSes are subject to international roaming charges, including, without limitation, toll-free numbers, unless otherwise stated. International roaming rates will apply for any voice call or SMS usage incurred outside Singapore even if unsuccessfully transmitted to the intended recipient. Use of the Services when roaming is dependent on the roaming carrier’s support of applicable network technology and functionality.

4.3   We may, in our discretion, limit the amount of roaming usage for mobile, data, or both.

4.4   Charges applicable for usage of any voice call or SMS services when roaming shall be calculated based on records provided to us by the roaming carrier and may occasionally be delayed. Such usage Charges may appear in a later Billing Cycle. Records by our roaming carriers shall be deemed conclusive evidence of your record of use.

4.5   Your information may be provided to our partner carrier(s) to facilitate your use of roaming services.

4.6   Data and connection speeds when roaming overseas depend on the network you are connected to, and 4G network speeds may not always be available. We are not responsible for the speeds or coverage outside Singapore. In Singapore, your speed and coverage may vary depending on your location, weather conditions and other factors.

 

5. Voice Calls, SMS and Data Services

 

5.1   Airtime charges will apply for incoming calls to voicemail and retrieving voicemail messages.

5.2   We may place a credit limit on call and data charges (including calls made when you are roaming) incurred under your Account. Services may be suspended if you do not pay your invoices on time or if the credit limit has been exceeded.

5.3   IDD Services will be charged at rates published on our Website from time to time.

5.4   We do not offer services such as Caller Number Non-Display, Multimedia Messaging Service (MMS), Premium Rate Services (e.g. 1900 prefix), 3G Video Call and alternative 3rd Party IDD call options.

 

6. Special Number Services

 

6.1   This Clause 6 applies to Special Numbers.

6.2   We may publish a list of Special Numbers on MyRepublic App or Website from time to time that you may apply for. We reserve the right to change or withdraw the Special Numbers without prior notice and without any liability to you.

6.3   You may apply for any listed Special Number upon publication. We reserve the right to decline any application. In the event of a dispute, our decision whether or not to allocate a specific mobile number to you shall be final and binding.

6.4   You may be immediately charged for your Special Number upon successful application or in your subsequent Billing Cycle invoice.

6.5   You do not acquire any rights nor ownership in the Special Number(s) regardless of any payment you may have made for the Special Number(s), including any payment made for the allocation of the Special Number(s) to you. Any mobile number assigned is the property of the relevant regulatory authorities.

6.6   We will endeavour to activate the Special Number within two (2) working days of your successful Application. You acknowledge that Special Numbers may be a mobile number previously allocated to another subscriber.

6.7   If you terminate your subscription to the Service(s) associated with a Special Number, or if we terminate the said Service(s) in accordance with our Agreement, you will no longer be able to use the Special Number and we may release the Special Number to the pool of mobile numbers available to the public.

 

7. 5G Service

7.1   Customers who sign up to MyRepublic’s 5G Mobile Plan can enjoy the 5G Service by default at no extra cost.

7.2   In order for you to enjoy MyRepublic’s 5G Service, you must:

        (a) use handsets that are approved by MyRepublic for the 5G Service, available here (“5G Approved Handsets”);

        (b) install any necessary software updates on the 5G Approved Handsets;

        (c) be subscribed to any of MyRepublic’s 5G Mobile Plans; and

        (d) be within MyRepublic’s 5G coverage area.

7.3   MyRepublic may provide, on its website, information on the 5G coverage area and 5G Approved Handsets. Such information (including the list of 5G Approved Handsets) and website may be changed from time to time.

7.4   5G SIM:

        (a) Customers who sign up on eligible 5G plans will receive a new MyRepublic 5G Physical SIM card or eSIM;

        (b) Existing customers who upgrade their 4G plan to an eligible 5G plan will receive a new MyRepublic 5G Physical SIM card or eSIM;

        (c) SIM card charge and eSIM fee (for first 2 profile download) will be waived for new sign-ups and 4G to 5G plan upgrades;

        (d) A compatible device is required to enjoy 5G eSIM, available here.

7.5   All 5G mobile lines signed up under the same NRIC/FIN number will be consolidated under the same customer account, billing account, payment method and contact information. Any subsequent 5G mobile lines will be billed in accordance with the billing cycle of the first 5G mobile line subscription.

7.6   By signing up for a MyRepublic 5G mobile plan, you allow us to grant StarHub Ltd and/or its affiliated entities (“StarHub”) all necessary access to receive, use and process your personal details (as needed) in order for StarHub to monitor both our and your performance and compliance with the terms of our agreement with StarHub, in fulfilment of our contractual obligations to StarHub. For the avoidance of doubt, StarHub will not contact you directly for any up-selling of StarHub’s services. Notwithstanding the foregoing, in the event of a regulatory requirement for any lawful interception, you agree that StarHub shall be entitled to access, receive, process and use your personal data in order to perform any and all lawful interceptions. 

7.7 You must not:

        (a) Re-sell the 5G Service in any way; or

        (b) Access or use the 5G Service using a device that is not approved by the Info-communications Media Development Authority (IMDA) of Singapore, or the relevant standards authority in Singapore.

These prohibitions apply in addition to the prohibitions set out in the Mobile General Terms & Conditions, as well as any other applicable terms and conditions as published at https://myrepublic.net/sg/legal or in any service agreement between you and us, or as made known to you by us.

7.8 MyRepublic reserves the right to suspend or terminate the supply of the 5G Service (or any other Services that we provide) to you if you are in breach of your obligations to us (including but not limited to payment obligations) and/or any applicable laws and regulations, or fail to comply with any applicable prohibitions (including those set out in Clause 7.7 above).

7.9 MyRepublic’s prevailing Mobile General Terms and Conditions, applicable Service Specific Terms and Conditions (available at https://myrepublic.net/sg/legal), and the Service Agreement shall apply. MyRepublic may amend the applicable terms and conditions from time to time, without prior notice. Please refer to https://myrepublic.net/sg/legal for the latest terms and conditions.

 

© MyRepublic Limited – Mobile Services Specific Terms & Conditions (17 January 2023)

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Privacy Policy

At MyRepublic, we are committed to maintain the security and confidentiality of the personal information held by us. This Privacy Policy (“Policy”) describes how we look after the personal information we obtain or you provide us with when you use our Website ([insert Card Con URL]), attend Card Con, or correspond with us relating to Card Con.

1. Your Privacy

We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure. 

2. Personal Information

a. “Personal Information” refers to your personal particulars obtained by us in the course of our dealings with you. Personal Information collected may include personal contact details, interests, comments and feedback, and communication preferences.

b. We may use “cookies” or other similar tracking technologies (“Cookies”), when you visit our Sites or use our products and services to distinguish you from other users. Through Cookies, it might also include how you use our Website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

c. We collect your personal information through the following means: 

– From you directly:
1. Data submitted through our web forms (including registration forms)
2. Data collected onsite during our exhibition(s), this includes personal information and activities
3. Data collected by  employees when in direct communication with persons / organisations

– By automated technologies / services, including:
1. Data gathered from services which use IP address to determine where the visitors to our site originate from
2. Information from actions made by an individual in response to direct marketing campaigns, including when an individual opens any emails or follows any links originating from our email communications
3. Information related to website navigation and usage
4. Data used to provide personalised marketing / user experiences while visiting our sites

– From third party sources, including:
1. Personal information or supplementary information from partners who we engage with in joint marketing efforts
2. Public data sources used to supplement or validate our existing datasets
3. Data services / suppliers used to obtain or supplement our existing datasets
4. Data which has been acquired as part of an acquisition or merger

3. How we use Your Personal Information

a. We may collect and use your Personal Information to:
1. Provide you with information and updates relating to Card Con.
2. Respond to you in relation to any enquiries you may have
3. Produce analytics relating to your usage of our products and response to our marketing activities
4. Improving our services and user experience
And where you have opted-in:
5. Deliver targeted promotional messaging relating to our services

c. MyRepublic will not use your Personal Information for any purpose not permitted by law or beyond the stated purpose you have consented to.

d. The Card Con Website contains links to other sites. We are not responsible for the privacy practices or the content of other websites. 

4. Who do we share your Personal Information to

a. Apart from our staff, we may share your personal information with third parties to perform obligations or carry out services to us, related to the provision our products or services to you. Those entities may include:
(i) companies related to us;
(ii) our business partners, marketing partners and authorised service providers;
(iii) our professional advisors; and
(iv) our suppliers.

b. We are required to disclose your Personal Information to the parties described above so that they may carry out their obligations to us, and to you. Our disclosure of your Personal Information may, at times, be subject to their privacy policies. To every extent possible, we require these parties to act consistently with the personal information protections we have put in place.

c. We also reserve the right to disclose your Personal Information to law enforcement agencies, government regulators and our professional advisers, to the extent necessary as required by appliable laws.

d. If you post information on any of our Websites or social media platforms, any information on your post, such as your user name, may be seen by other visitors. 

5. How long do we retain your Personal Information

We retain your Personal Information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of MyRepublic, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes. 

6. How you can access and update your Personal Information

a. You must ensure your listed customer details are current, complete and accurate. You may correct or update your customer details by contacting our Customer Support.

b. If you require access or a copy of your Personal Information within our possession, please contact us according to Clause 11 and we will assess your request. In some cases, we may impose a reasonable charge for making copies of Personal Information available to you. If so, we will advise you of the charge prior to making the information available to you. 

7. Withdrawing your Consent

a. You may request to withdraw your consent by contacting us according to Clause 11. Your request for withdrawal of consent will take effect within 30 days upon receipt of your request. Please note that use of your personal data may be essential for us to provide the product or service that you subscribed. Therefore, your withdrawal of consent may impair our ability to continue providing the product or service to you. Your withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where permitted or required under applicable laws.

b. If you wish to withdraw your consent to receive marketing messages about our exclusive offers from us or our business partners, please contact our Customer Support or unsubscribe from our newsletter. Your request will be processed within 30 days. Non-marketing messages including product and service updates and notices will not be affected by your consent withdrawal. 

8. Protecting Your Personal Data

We take reasonable physical, technical and administrative steps to help prevent loss, misuse, unauthorised access, disclosure or modification of Personal Information. However, please understand that the transmission of data over the Internet or any other public network may be subject to loss, interception and misuse. We do not represent, warrant or undertake that your Personal Information transmitted through online means will remain secure, and disclaim all liability arising from such transmission. 

9. Overseas Transfers

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and the data protection legislation when it is processed in, or otherwise accessed from, a location outside Singapore. In order to ensure the highest level of protection. MyRepublic abides by PDPA data standards. 

10. Cookies

a. Cookies helps us to provide you with a better customer experience, when browsing our Sites. Cookies are small data files and may contain unique identifiers stored on your device by an online site. When you use our Site, we may collect standard information that is sent from your browser to our Website, including technical and statistical information.

b. You can usually choose to set your browser settings to manage Cookies. If you choose to remove or reject Cookies, you may not be able to access all or parts of our Website or services. 

11. Changes to this Privacy Policy

We may review, amend or update this Privacy Policy from time to time without prior written notice. Updates to the Privacy Policy will be published on this page. We recommend that your review this page periodically for updates. Your continuous use of our Websites, products and services, will be deemed acceptance of any changes or additions to this Privacy Policy. 

12. Contacting Us

If you have any query or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at: [email protected].

Last updated 26 March 2025 

Card Con – Visitor Terms and Conditions

By registering for Card Con, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Introduction

1.1 These Terms and Conditions (“Terms“) govern the registration and participation of attendees (“Attendees“) in Card Con by MyRepublic (“Card Con“), organised by MyRepublic (“Organiser“).

1.2 By registering for Card Con, Participants agree to comply with these Terms and the Card Con Privacy Policy.

2. Registration

2.1 Registration for Card Coins free of charge.

2.2 Attendees must provide accurate and complete information during the online registrationon the Card Con website at https://myrepublic.net/sg/card-con/ (“Website”) and must present their QR code upon registration at Card Con.

2.3 MyRepublic reserves the right to refuse or revoke an Attendee’s registration at its sole discretion.

3. Event Conduct

3.1 Attendees shall conduct themselves respectfully and follow all rules set by the Organiser.

3.2 Any disruptive, illegal, or inappropriate behaviour, including but not limited to harassment, cheating or other misconduct, may result in immediate removal from the Event.

3.3 Attendees must adhere to all venue rules and regulations.

4. Intellectual Property

4.1 Attendees shall not infringe on any third-party intellectual property rights during Card Con.

4.2 Unauthorised reproduction, distribution, or possession of copyrighted or trademarked materials is strictly prohibited.

4.3 The Organiser may take appropriate action against any Attendeefound violating intellectual property laws, including but not limited to removal from Card Con.

4.4 The Organiser disclaims all liability to the Attendees and any third parties for the infringement of laws, regulations, intellectual property rights, and venue requirements by the exhibitors, vendors and Attendees.

5. Liability Disclaimer

5.1 Subject to applicable law, the Organiser, the venue, the vendor, and the exhibitors disclaim all liability for any injury, damage or loss of any kind, including but not limited to personal injury, loss, or damage to property suffered by Attendees during the Event, even if it is caused by the negligence, omission, or fault of the Organiser, its employees, officers, agents, or sub-contractors in connection with the Website, or Card Con.

5.2 The Organiser shall not be responsible for any disputes, damages, or losses arising from transactions or interactions between Attendees, or between Attendees and the exhibitors at Card Con.

5.3 Attendees attend Card Con at their own risk and are responsible for their own personal belongings.

6. Photography and Media Release

6.1 The Organiser may take photographs, videos, or other recordings during Card Confor promotional purposes.

6.2 By attending Card Con, Attendeesconsent to the use of their likeness in such media without compensation.

7. Tournament & Prize Terms (If Applicable)

7.1 Tournament participants must follow official tournament rules and regulations.

7.2 Prizes are non-transferable, and non-exchangeable.

7.3 Any disputes will be resolved by the Organiser or its appointed vendors, and their decision will be final.

8. Amendments and Cancellation

8.1 The Organiser reserves the right to amend these Terms at any time without prior notice.

8.2 The Organiser may cancel, postpone, or modify Card Conat its sole discretion without liability.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of Singapore.

9.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.