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Legal > Mobile > MyRewards Terms & Conditions

MyRewards Terms & Conditions

1. Introduction

1.1 Program Overview

Welcome to the MyRewards Program (“Program”), offered by MyRepublic Limited (“MyRepublic”). By participating in the Program, Customer agrees to be bound by these Terms & Conditions (“Terms”). All references to “we”, “us” and “our”, are to MyRepublic and its related companies

1.2 Modifications

MyRepublic may revise these Terms at any time by posting an updated version on its website (the “Website”). It is Customer’s responsibility to be aware of such changes, which will become automatically effective when posted on our Website. Customer’s continued access to or participation in the Program after changes are posted signifies Customer’s acceptance of the updated Terms.

1.3 Related Terms

In addition to these Terms, Customer acknowledges that MyRepublic’s General Terms and Conditions, Website Terms of Use, App Terms and Conditions, and Privacy Policy also apply. Where there is a conflict, these Terms shall prevail for issues specifically related to MyRewards.

2. Definitions

  • “Customer”: A user with an active MyRepublic mobile plan who is eligible for MyRewards benefits.
  • “Cashback”: A monetary reward (funded by third-party merchants) that is credited to Customer’s MyRepublic Mobile billing account to offset MyRepublic mobile charges.
  • “Discount”: Any promotional code, coupon, or instant reduction in price offered through the Program for a merchant’s product or service.
  • “Offer”: A Cashback or Discount benefit being provided to Customer.
  • “Merchant”: A third-party provider of goods or services that extends Cashback or Discounts to Customers through the Program.
  • “Website”: MyRepublic’s website https://myrepublic.net/sg/
  • “App”: MyRepublic’s mobile application as available in the Google Play Store or Apple App Store.

3. Eligibility

3.1 Active Mobile Plans

  • Only Customers with an active MyRepublic mobile plan are eligible to earn and redeem Cashback or Discounts. Once Customer’s last eligible plan is terminated, Customer will no longer accumulate or redeem any new Cashback or Discounts.
  • All eligible Customers will be able to see and use the MyRewards program via the MyRepublic mobile App. In case a customer is unable to view or access this via the App, they may contact MyRepublic’s Customer Service via the App.

3.2 Compliance with Terms

  • Participation in the Program requires adherence to these Terms as well as any Merchant-specific terms.

4. Earning & Redeeming Cashback

4.1 Qualifying Transactions

  • To earn Cashback, Customer must:
  • 1. Access the Merchant’s site or offer page directly via the App.
  • 2. Complete the purchase during a single session (i.e., without clicking away to other ads, apps, or websites).
  • 3. If Customer fails to complete the purchase in the same session or navigate away from the merchant’s page before checkout, Customer will not be eligible to earn any Cashback for that transaction.
  • 4. Customer may need to restart the process (i.e., click through again from the MyRepublic App) if Customer’s session times out or Customer leaves the page.
  • 5. Comply with any additional Merchant rules (e.g., minimum spend, excluded product categories).
  • 6. Cashback is only applicable for orders placed while the Customer is physically located in Singapore.

4.2 Tracking & Credit

  • Processing Time: Cashback typically appears in Customer’s account within 150 days of the transaction date, subject to successful tracking and the Merchant’s policies.
  • Pending Transactions: After completing the qualifying purchase, MyRepublic will update Customer’s transaction status to “Pending” in the App. Pending status means the merchant has acknowledged the transaction but has not yet confirmed the Cashback. Confirmation and crediting typically occur within 150 days, subject to successful merchant validation and any relevant return or cancellation windows.
  • Billing Account Application: Once credited, Cashback automatically offsets Customer’s next MyRepublic mobile bill generated. Any balance exceeding that bill amount will roll over to subsequent bills until fully utilized.
  • Refunds/Cancellations: If Customer refunds, cancels, or exchanges a purchase, any corresponding Cashback (or Discount) may be revoked or reversed.

4.3 Restrictions & Exclusions

  • Merchants will exclude taxes, shipping fees, or other charges from the Cashback calculation, unless stated otherwise.
  • Merchant-specific terms (e.g., minimum spend, excluded categories) may apply. Always review the merchant’s offer details before purchase.

4.4 Limitations & Forfeitures

  • If Customer terminates their MyRepublic plan(s), any uncredited or unused Cashback is forfeited.
  • MyRepublic reserves the right to reverse any incorrectly applied Cashback or in the event of suspected fraud, abuse, or breach of these Terms.

5. Redemption of Offline Offers

5.1 Offer Identification

  • Some merchants provide in-store redemption offers, referred to as “Show & Go.” Customer receive a Promo code, QR code, barcode, PIN, or similar identifier via MyRewards.
  • This Promo code, QR code, barcode, or PIN may be sent to Customer via SMS, e-mail, push notification on the App, or via the App.

5.2 Redemption at Point of Sale

  • To enjoy the Discount or Offer for an in-store purchase, Customer must present the relevant code or identifier at the merchant’s point-of-sale (“POS”) terminal prior to completing payment.
  • Failure to present the code before payment may result in forfeiture of the Discount or Cashback for that transaction.
  • Some offers may require Customer to present the relevant code or identifier prior to placing the order. It is best practice to let the Merchant know that the Customer wishes to redeem this Discount before placing the order.

5.3 Validity & Expiration

  • Each Show & Go offer may have specific validity periods, usage caps, or merchant restrictions. Check the details accompanying the code (e.g., expiration date, maximum usage per day).
  • If the code or identifier is expired, invalid, or misused, Customer will not qualify for the associated Discount.

5.4 Proof of Eligibility

  • Merchants may request additional proof of identity or eligibility (e.g., membership ID, mobile number associated with Customer’s MyRepublic account). If Customer fails to provide the requested proof, the merchant may decline to honor the offer.

5.5 Refunds & Exchanges

  • If Customer refunds or exchanges items purchased via Show & Go, any corresponding Discount may be revoked or adjusted.
  • Additional rules may apply depending on the merchant’s refund policy.

6. General Provisions for All Offers

6.1 Non-Transferable

  • All Offers (Online or Offline) are non-transferable and may only be used by the Customer to whom they are issued, unless explicitly stated otherwise by MyRepublic or the merchant.

6.2 No Cash Value

  • Discounts and/or codes have no cash value. They cannot be exchanged, traded, or redeemed for cash unless expressly permitted by the merchant’s terms.

6.3 Merchant Terms

  • Always review the applicable merchant’s terms and conditions for additional constraints, including limitations on combining offers or stacking with other promotions.

6.4 MyRepublic Liability

  • MyRepublic acts solely as a facilitator, providing Customer with access to offers. MyRepublic is not responsible for product or service quality, merchant performance, or any errors in the code/identifier generation.

6.5 Termination & Changes

  • MyRepublic and/or the participating merchant may suspend, amend, or terminate specific offers at any time without notice. Offers are subject to availability and merchant discretion.

7. Third-Party Merchants & Offers

7.1 Independent Operators

  • Merchants are independent third parties. Any contract for goods or services is between Customer and Merchant. MyRepublic simply facilitates access to these offers and is not responsible for product quality, service fulfillment, or any Merchant actions.

7.2 Accuracy of Offers

  • While MyRepublic makes reasonable efforts to display accurate Merchant information, it does not guarantee the completeness, reliability, or currency of third-party offers. It is Customer’s responsibility to verify Merchant terms before completing a transaction.

7.3 Dispute Resolution

  • If Customer has a dispute with a Merchant regarding Cashback or Discounts, MyRepublic will use commercially reasonable efforts to assist in resolving it but does not assume liability for the Merchant’s actions or omissions.

8. Reporting Discrepancies

8.1 Customer Responsibility

  • Customers are responsible for monitoring their Cashback balance or Discount usage. If Customer notices any errors, omissions, or discrepancies, they must notify MyRepublic at https://intercom.help/myrepublicsg/en/articles/8768257-we-re-here-to-help within 120–180 days of the transaction date. Thereafter, Customer waives their right to make any claim against such issues, problems, omissions, inaccuracy or discrepancies. Any correction made by MyRepublic after the 120 – 180 days period will be at MyRepublic’s discretion.

8.2 Final Decision

  • MyRepublic reserves the right to make the final determination regarding any claim of missing or incorrect Cashback or Discounts.
  • Also, MyRepublic’s records shall be prima facie evidence of Customer’s compliance with relevant terms and conditions as well as whether a transaction has been successfully tracked by MyRepublic.

9. Termination & Suspension

9.1 Right to Suspend/Block

  • MyRepublic may restrict, suspend, or terminate Customer’s participation in the Program (and forfeit any accrued Cashback) if Customer is found to have violated these Terms, provided false information, or engaged in fraud or abuse of the Program.

9.2 Program Discontinuation

  • MyRepublic reserves the right to discontinue the Program in whole or in part at any time, with or without notice, without incurring liability.

10. Privacy & Data Protection

10.1 Use of Personal Data

  • By participating in MyRewards, Customer agrees that MyRepublic may collect, use, store, and disclose Customer’s personal data in accordance with MyRepublic’s Privacy Policy (https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/). This may include sharing Customer’s information with relevant third parties (e.g., Merchants) as needed to administer and track offers.

10.2 Third-Party Sites

  • When Customer leaves the App to complete a purchase on a Merchant’s site, that Merchant’s own privacy policy applies. MyRepublic is not responsible for the actions of any third party regarding personal data handling.

10.3 Consent

  • As a user of MyRewards, Customer provides the necessary consent under Singapore legislation to receive any communications or correspondences that are related to MyRewards (such as updates to Customer’s account as well as offers from any merchants), via electronic mail and other means of communications.

11. Indemnity

  • Customer agrees to indemnify and hold MyRepublic and each of its directors, officers, and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees arising out of or in connection with Customer’s use of the MyRewards Program, or any breach of these MyRewards Terms, or any other of its terms published on our Website.

12. Disclaimer & Limitation of Liability

12.1 “As-Is” Basis

  • The Program is provided “as is” and “as available.” MyRepublic makes no representations or warranties, express or implied, regarding the operation, availability, or accuracy of the Program or associated offers.

12.2 Exclusion of Liability

  • To the fullest extent permitted by law, MyRepublic disclaims liability for any indirect, incidental, or consequential damages arising out of or in connection with the Program, including transaction tracking errors, Merchant disputes, or system outages.

12.3 Liability Cap

  • Where liability cannot be disclaimed under applicable law, MyRepublic’s total liability for any claim related to the Program shall not exceed S$100.

13. Governing Law & Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. General Provisions

14.1 Severability

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2 No Waiver

  • A delay or failure to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

14.3 Third-Party Rights

  • Unless specifically stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any term of these Terms.

14.4 Entire Agreement

  • These Terms represent the entire agreement between MyRepublic and the Customer regarding the MyRewards Program, superseding any prior agreements or communications.

15. Launch Promotion

  • The first 1000 Customers that transact on the MyRewards platform in the first 30 days are eligible for an additional S$5 Cashback to their mobile account.
  • This is limited to one transaction per Customer.
  • The additional Cashback will be credited to their account only if the first transaction is deemed eligible as per the terms above.
By participating in the MyRewards Program, Customer acknowledges that they have read, understood, and agree to abide by these Terms & Conditions.
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  • For technical assistance:
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Privacy Policy

At MyRepublic, we are committed to maintain the security and confidentiality of the personal information held by us. This Privacy Policy (“Policy”) describes how we look after the personal information we obtain or you provide us with when you use our Website ([insert Card Con URL]), attend Card Con, or correspond with us relating to Card Con.

1. Your Privacy

We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure. 

2. Personal Information

a. “Personal Information” refers to your personal particulars obtained by us in the course of our dealings with you. Personal Information collected may include personal contact details, interests, comments and feedback, and communication preferences.

b. We may use “cookies” or other similar tracking technologies (“Cookies”), when you visit our Sites or use our products and services to distinguish you from other users. Through Cookies, it might also include how you use our Website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

c. We collect your personal information through the following means: 

– From you directly:
1. Data submitted through our web forms (including registration forms)
2. Data collected onsite during our exhibition(s), this includes personal information and activities
3. Data collected by  employees when in direct communication with persons / organisations

– By automated technologies / services, including:
1. Data gathered from services which use IP address to determine where the visitors to our site originate from
2. Information from actions made by an individual in response to direct marketing campaigns, including when an individual opens any emails or follows any links originating from our email communications
3. Information related to website navigation and usage
4. Data used to provide personalised marketing / user experiences while visiting our sites

– From third party sources, including:
1. Personal information or supplementary information from partners who we engage with in joint marketing efforts
2. Public data sources used to supplement or validate our existing datasets
3. Data services / suppliers used to obtain or supplement our existing datasets
4. Data which has been acquired as part of an acquisition or merger

3. How we use Your Personal Information

a. We may collect and use your Personal Information to:
1. Provide you with information and updates relating to Card Con.
2. Respond to you in relation to any enquiries you may have
3. Produce analytics relating to your usage of our products and response to our marketing activities
4. Improving our services and user experience
And where you have opted-in:
5. Deliver targeted promotional messaging relating to our services

c. MyRepublic will not use your Personal Information for any purpose not permitted by law or beyond the stated purpose you have consented to.

d. The Card Con Website contains links to other sites. We are not responsible for the privacy practices or the content of other websites. 

4. Who do we share your Personal Information to

a. Apart from our staff, we may share your personal information with third parties to perform obligations or carry out services to us, related to the provision our products or services to you. Those entities may include:
(i) companies related to us;
(ii) our business partners, marketing partners and authorised service providers;
(iii) our professional advisors; and
(iv) our suppliers.

b. We are required to disclose your Personal Information to the parties described above so that they may carry out their obligations to us, and to you. Our disclosure of your Personal Information may, at times, be subject to their privacy policies. To every extent possible, we require these parties to act consistently with the personal information protections we have put in place.

c. We also reserve the right to disclose your Personal Information to law enforcement agencies, government regulators and our professional advisers, to the extent necessary as required by appliable laws.

d. If you post information on any of our Websites or social media platforms, any information on your post, such as your user name, may be seen by other visitors. 

5. How long do we retain your Personal Information

We retain your Personal Information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of MyRepublic, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes. 

6. How you can access and update your Personal Information

a. You must ensure your listed customer details are current, complete and accurate. You may correct or update your customer details by contacting our Customer Support.

b. If you require access or a copy of your Personal Information within our possession, please contact us according to Clause 11 and we will assess your request. In some cases, we may impose a reasonable charge for making copies of Personal Information available to you. If so, we will advise you of the charge prior to making the information available to you. 

7. Withdrawing your Consent

a. You may request to withdraw your consent by contacting us according to Clause 11. Your request for withdrawal of consent will take effect within 30 days upon receipt of your request. Please note that use of your personal data may be essential for us to provide the product or service that you subscribed. Therefore, your withdrawal of consent may impair our ability to continue providing the product or service to you. Your withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where permitted or required under applicable laws.

b. If you wish to withdraw your consent to receive marketing messages about our exclusive offers from us or our business partners, please contact our Customer Support or unsubscribe from our newsletter. Your request will be processed within 30 days. Non-marketing messages including product and service updates and notices will not be affected by your consent withdrawal. 

8. Protecting Your Personal Data

We take reasonable physical, technical and administrative steps to help prevent loss, misuse, unauthorised access, disclosure or modification of Personal Information. However, please understand that the transmission of data over the Internet or any other public network may be subject to loss, interception and misuse. We do not represent, warrant or undertake that your Personal Information transmitted through online means will remain secure, and disclaim all liability arising from such transmission. 

9. Overseas Transfers

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and the data protection legislation when it is processed in, or otherwise accessed from, a location outside Singapore. In order to ensure the highest level of protection. MyRepublic abides by PDPA data standards. 

10. Cookies

a. Cookies helps us to provide you with a better customer experience, when browsing our Sites. Cookies are small data files and may contain unique identifiers stored on your device by an online site. When you use our Site, we may collect standard information that is sent from your browser to our Website, including technical and statistical information.

b. You can usually choose to set your browser settings to manage Cookies. If you choose to remove or reject Cookies, you may not be able to access all or parts of our Website or services. 

11. Changes to this Privacy Policy

We may review, amend or update this Privacy Policy from time to time without prior written notice. Updates to the Privacy Policy will be published on this page. We recommend that your review this page periodically for updates. Your continuous use of our Websites, products and services, will be deemed acceptance of any changes or additions to this Privacy Policy. 

12. Contacting Us

If you have any query or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at: [email protected].

Last updated 26 March 2025 

Card Con – Visitor Terms and Conditions

By registering for Card Con, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Introduction

1.1 These Terms and Conditions (“Terms“) govern the registration and participation of attendees (“Attendees“) in Card Con by MyRepublic (“Card Con“), organised by MyRepublic (“Organiser“).

1.2 By registering for Card Con, Participants agree to comply with these Terms and the Card Con Privacy Policy.

2. Registration

2.1 Registration for Card Coins free of charge.

2.2 Attendees must provide accurate and complete information during the online registrationon the Card Con website at https://myrepublic.net/sg/card-con/ (“Website”) and must present their QR code upon registration at Card Con.

2.3 MyRepublic reserves the right to refuse or revoke an Attendee’s registration at its sole discretion.

3. Event Conduct

3.1 Attendees shall conduct themselves respectfully and follow all rules set by the Organiser.

3.2 Any disruptive, illegal, or inappropriate behaviour, including but not limited to harassment, cheating or other misconduct, may result in immediate removal from the Event.

3.3 Attendees must adhere to all venue rules and regulations.

4. Intellectual Property

4.1 Attendees shall not infringe on any third-party intellectual property rights during Card Con.

4.2 Unauthorised reproduction, distribution, or possession of copyrighted or trademarked materials is strictly prohibited.

4.3 The Organiser may take appropriate action against any Attendeefound violating intellectual property laws, including but not limited to removal from Card Con.

4.4 The Organiser disclaims all liability to the Attendees and any third parties for the infringement of laws, regulations, intellectual property rights, and venue requirements by the exhibitors, vendors and Attendees.

5. Liability Disclaimer

5.1 Subject to applicable law, the Organiser, the venue, the vendor, and the exhibitors disclaim all liability for any injury, damage or loss of any kind, including but not limited to personal injury, loss, or damage to property suffered by Attendees during the Event, even if it is caused by the negligence, omission, or fault of the Organiser, its employees, officers, agents, or sub-contractors in connection with the Website, or Card Con.

5.2 The Organiser shall not be responsible for any disputes, damages, or losses arising from transactions or interactions between Attendees, or between Attendees and the exhibitors at Card Con.

5.3 Attendees attend Card Con at their own risk and are responsible for their own personal belongings.

6. Photography and Media Release

6.1 The Organiser may take photographs, videos, or other recordings during Card Confor promotional purposes.

6.2 By attending Card Con, Attendeesconsent to the use of their likeness in such media without compensation.

7. Tournament & Prize Terms (If Applicable)

7.1 Tournament participants must follow official tournament rules and regulations.

7.2 Prizes are non-transferable, and non-exchangeable.

7.3 Any disputes will be resolved by the Organiser or its appointed vendors, and their decision will be final.

8. Amendments and Cancellation

8.1 The Organiser reserves the right to amend these Terms at any time without prior notice.

8.2 The Organiser may cancel, postpone, or modify Card Conat its sole discretion without liability.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of Singapore.

9.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.