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Legal > Referral Programme Terms and Conditions
Referral Programme Terms and Conditions
1. Definitions
- 1. "Referrer" means any individual who refers a Referee to MyRepublic using a valid Referral Link. A Referrer does not need to be an existing MyRepublic customer.
- 2. "Referee" means an eligible individual who submits a Referral Form through a Referrer's Referral Link and orders a Qualifying Service in accordance with Clause 3.
- 3. "Referral Link" means the unique link issued by us to a Referrer for the purposes of the Programme.
- 4. "Qualifying Service" means a new residential MyRepublic fibre broadband subscription.
- 5. "Successful Referral" means a referral that meets all the conditions in Clause 3.
- 6. "Voucher" means a S$75 discount voucher issued under the Programme to be used at Card Arena by MyRepublic, subject to Clause 4.
- 7. "Website" means the MyRepublic website at myrepublic.net/sg.
2. Eligibility
1. Minimum Age. The Programme is open to individuals who are at least sixteen (16) years of age. By taking part, you confirm that you meet this minimum age requirement. We may ask you for proof of age at any time and may withhold or cancel any Voucher if you are unable to provide it.
2. Participants Under Eighteen. If you are aged sixteen (16) or seventeen (17), you confirm that your parent(s) or legal guardian is aware of and agrees to your participation in the Programme.
b. have a Space Station app
b. be a new MyRepublic fibre broadband customer, meaning that the Referee must not have held a MyRepublic residential fibre broadband subscription at any time within the twelve (12) months preceding the date of their order.
5. Our Discretion. We may decline any person’s participation in the Programme at our sole discretion.
3. How the Programme Works
1. Registration. You must register for the Programme on the Space Station app to obtain your Referral Link
2. Sharing Your Referral Link. Once registered, a Referrer may share their Referral Link with friends, family and other personal contacts.
3. Referral Form. To be referred, the Referee must click on the Referrer’s Referral Link and complete the referral form (“Referral Form”) with their full name, email address and mobile number. A referral will only be recorded if the Referral Form is submitted through the Referrer’s Referral Link. Referrals cannot be added or transferred after submission.
4. Referral Confirmation. Once the Referral Form is submitted, the Referrer and the Referee will each receive an email confirming that the referral has been recorded. This confirmation does not entitle either party to a Voucher.
5. Contact by Our Telesales Team. Our Telesales team will contact the Referee using the mobile number provided in the Referral Form to assist with their order. To count towards the Programme, the Referee must place an order for a Qualifying Service through our Telesales team within [thirty (30)] days of submitting the Referral Form. Orders placed through any other channel, or without a Referral Form having first been submitted, will not be tracked under the Programme and will not earn a Voucher.
6. Order Confirmation. When the Referee places an order for a Qualifying Service, the Referrer and the Referee will each receive an email confirming that the order has been placed. Placing an order alone does not entitle either party to a Voucher.
d. neither the Referrer nor the Referee has breached these Programme Terms.
8. Voucher Availability. Within two (2) business days of receiving payment in full of the Referee’s first bill, we will make the Vouchers available in Space Station and notify the Referrer and the Referee by email that their Vouchers can be claimed.
9. Claiming Your Voucher. Vouchers must be claimed by logging in to Space Station within thirty (30) days of the notification email. Vouchers not claimed within thirty (30) days shall expire. Both the Referee and Referrer will need to create a Space Station account to claim their Voucher. A Referrer does not need to be a MyRepublic customer in order to create a Space Station account.
10. One Referrer per Referee. Each Referee may be referred by one (1) Referrer only. Where a Referee has submitted Referral Forms through more than one Referral Link, the earliest Referral Form submitted will apply.
11. Our Records Are Final. Subject to manifest error, our records will be final and conclusive in determining whether a referral is a Successful Referral and whether a Voucher is due. Any query on a referral must be raised with our Customer Support team (6717 1680) within sixty (60) days of the date of the notification email issued under Clause 3.8, or where no such email has been received and the Qualifying Service has been installed, within sixty (60) days of the date of installation, whichever is later. We will consider all queries raised in accordance with this clause in good faith.
4. Voucher Terms
1. Value and Minimum Spend. Each Voucher entitles the holder to a discount of S$75 on a single purchase of at least S$150 (inclusive of GST) of non-consignment product made through a physical Card Arena store. For the avoidance of doubt, the Voucher cannot be used to pay for any MyRepublic broadband or mobile bills.
2. Validity. Each Voucher is valid for ninety (90) days from the date it is claimed in Space Station. Expired Vouchers cannot be extended, reissued or replaced.
3. Single Use. Each Voucher may be used once only. Only one (1) Voucher may be used per transaction, and any unused balance will be forfeited. No change or credit will be given.
4. Exclusions. Unless we state otherwise, Vouchers cannot be combined with other vouchers, discounts or promotional offers.
5. No Cash Value. Vouchers have no cash value and cannot be exchanged for cash, credit or refund, in whole or in part.
6. Non-Transferable. Vouchers are personal to the person to whom they are issued and may not be sold, transferred or exchanged.
7. Returns and Refunds. If a purchase made using a Voucher is returned or refunded, the Voucher will not be reinstated, and any refund will be limited to the amount actually paid.
8. Lost or Stolen Vouchers. We are not responsible for any Voucher that is lost, stolen, deleted or used without your authorisation.
5. Responsible Referrals, Misuse and Cancellation
b. make any false or misleading statement about MyRepublic, our Services or the Programme.
2. Prohibited Conduct. You must not use another person’s details without their consent, or otherwise manipulate or abuse the Programme.
3. Our Rights. If we reasonably believe that any person has breached these Programme Terms or has acted fraudulently or dishonestly, we may, at our sole discretion and without notice:
d. take such other action as we may consider appropriate, including the action set out in Clause 8 of our General Terms & Conditions.
4. Taxes and Responsibility. You are responsible for any costs you incur in taking part in the Programme, and for your own compliance with any laws that apply to you.
6. Personal Data & Protection
1. Use of Personal Data. By taking part in the Programme, you consent to MyRepublic collecting, using and disclosing your personal data to administer the Programme, including to verify eligibility, track referrals, issue Vouchers, and prevent fraud, in accordance with the Personal Data Protection Act 2012 and our Privacy Policy. By submitting the Referral Form, the Referee also consents to MyRepublic contacting them by phone call, SMS and email at the mobile number and email address provided for the purpose of facilitating the Referee’s order for a Qualifying Service through our Telesales team. This consent applies even if the Referee’s mobile number is registered on the Do Not Call Registry and is limited to communications necessary for the administration of the Programme and the processing of the Referee’s order. Any separate consent required for marketing communications will be sought through the Referral Form in accordance with our Privacy Policy.
2. Disclosure Between Participants. Referees acknowledge that we will notify the Referrer by email when the Referee submits a Referral Form, places an order, and becomes eligible for a Voucher, and that these emails may include the Referee’s name. We will not disclose the Referee’s other personal data to the Referrer without the Referee’s consent.
3. Withdrawal of Consent. You may withdraw your consent by contacting our Customer Support team. If you withdraw consent, we may be unable to continue your participation in the Programme, and any Voucher not yet issued may be forfeited.
7. Liability
1. Limitation. To the fullest extent permitted by law, MyRepublic will not be liable for any indirect, consequential, special or economic loss arising from your participation in the Programme, or from any delay, error or technical failure in tracking referrals or issuing Vouchers. Nothing in these Programme Terms excludes or limits our liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law. Clause 10 of our General Terms applies to the Programme.
2. Indemnity. You will indemnify us against all direct losses and reasonable costs arising out of any breach of these Programme Terms by you.
8. Changes and Termination of the Programme
1. By Us. We may amend these Programme Terms, change the value or terms of the Voucher, or suspend or end the Programme at any time. For material changes— including, without limitation, any change to the value of the Voucher, the validity period of the Voucher, the eligibility requirements for participation, or the termination of the Programme — we will give at least seven (7) days’ prior notice by posting the updated terms on our Website. For minor or administrative changes that do not have a substantive impact on the Programme or its participants, the updated terms will take effect immediately upon posting on our Website. It is your responsibility to review the Programme Terms on our Website periodically.
2. Effect on Referrals. Referrals in respect of which a Referral Form has been completed and the Referee has placed an order for a Qualifying Service prior to the effective date of any change or termination will be honoured under the Programme Terms in force at the time the Referee placed that order, provided that neither the Referrer nor the Referee has committed a material breach or acted fraudulently in connection with these Programme Terms.
9. General
1. Our Decision Is Final. All decisions made by MyRepublic in relation to the Programme are final. Queries must be submitted in accordance with Clause 3.11.
2. Non-Waiver. No failure or delay by us to exercise or enforce any of our rights under these Programme Terms will operate as a waiver of such rights.
3. Severability. If any provision of these Programme Terms is held to be invalid, illegal or unenforceable, the remaining provisions will not be affected.
4. Governing Law. These Programme Terms are governed by the laws of Singapore. Any dispute will be resolved in accordance with Clause 11 of our General Terms.