ALERT: Stay vigilant and exercise caution against online scams. Never share confidential information, passwords, OTPs and bank details over calls, emails or SMSes.
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Stay vigilant and exercise caution against online scams.
Never share confidential information, passwords, OTPs and bank details over calls, emails or SMSes. 

ALERT: Stay vigilant and exercise caution against online scams.
Never share confidential information, passwords, OTPs and bank details over calls, emails or SMSes. 

Scam Advisory

Stay vigilant and exercise caution to better protect yourself against online scams.

Register Now

Safeguard yourself

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Common scams

Impersonation scams

Impersonation scams can come in the form of a phone call from someone claiming to be a MyRepublic technician or customer service officer. They may call from a local number with a ‘+65’ prefix and mislead you to believe that your account has been compromised, or offer to troubleshoot your mobile and/or internet connection. They would ask for your personal information, account information, passwords, bank/card details, or OTP before providing further assistance. Do not engage with the caller and do not disclose confidential information.

Phishing scams

Phishing scams can take the form of emails or SMSes that may appear to be sent from MyRepublic, but are instead sent from malicious organisations. Scammers attempt to trick customers into giving away sensitive personal data such as login IDs, passwords, credit card numbers by offering rewards or false information. The data is then used to gain access to important accounts and can lead to identity theft or financial loss. Be wary and avoid clicking on suspicious links and attachments.

Robotic calls

Robotic calls are automated calls that deliver pre-recorded voice messages over the phone. They may call from local number with a ‘+65’ prefix and may claim to be from MyRepublic. They trick customers to verify identities by giving away personal information such as phone numbers, NRIC/FIN numbers, and card details. Do not engage with the caller should you encounter one.

Safeguard yourself

#1

Use a strong password that is not easy for others to guess and change it on a regular basis. Before logging in, always check that your connection to the site is secure by looking for a lock icon on your browser’s address bar.

#2

Be wary and practise discretion when picking up calls from private numbers, and numbers with a ‘+’ prefix. Hang up the call if callers are unable to verify their identity. Click here for useful tips on preventing spam calls.

#3

Never reveal and share personal particulars, passwords, OTPs, bank account and debit/credit card numbers with unknown callers.

#4

Spot spoofs and avoid clicking on any suspicious links or attachments in emails and SMSes. Take extra precautions and check our list of official domains below. When in doubt, do not hesitate to contact us to verify the authenticity of such emails and requests. 

#5

Recent scams have exploited QR codes. You may be led to a malicious website that will request for your personal details or confidential information. Exercise caution when scanning QR codes, and always check the URL of the website.

#6

Download the ScamShield app to block unsolicited incoming calls and text messages from a database managed by the National Crime Prevention Council (NCPC) and Singapore Police Force (SPF). Visit scamshield.org.sg for more details.

For businesses, safeguard your organisation

Educate your employees about phishing attacks. Learn more with MyRepublic Email Phishing Program.

List of official MyRepublic web domains

We may include our official web domains and partner links in our communications with you, via email, SMS or on our social media channels. Be vigilant and pay attention to any misspelling, deliberate addition/shifting of punctuation marks to the URL before you click on it. Refer to the list of official links and double check them against the links in the email and/or SMS in question to ensure they are genuine.

Official website URLs

Social media channels

Updated as of August 2023

Below is the list of official links that MyRepublic will be using in our communications. Do not trust any links purporting to be from MyRepublic. If you receive an email / SMS from a source that’s not mentioned in this list, please alert us at <[email protected]>.

Official website URLs:
– myrepublic.net/
– myrepublic.com.sg/
– support.myrepublic.com.sg/
Shortened URL – myrep.sg/

Official account related URLs:
– account.myrepublic.com.sg/
– myaccount.myrepublic.com.sg/
– secure.myrepublic.com.sg/
– boss.myrepublic.com.sg/

Email addresses:
Billing matters – [email protected]
Email communications – [email protected]

Social media channels:
Facebook – facebook.com/MyRepublicSG & facebook.com/MyRepublicGAMERSG
Instagram – instagram.com/MyRepublicSG & instagram.com/MyRepublicGAMERSG
Twitter – twitter.com/MyRepublicSG
YouTube – youtube.com/c/MyRepublicSingaporeTV
LinkedIn – linkedin.com/company/myrepublic

 

View Mobile Promotions Terms and Conditions here.

Spotted a scam?

Report to the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699. For more scam-related advice, visit scamalert.sg.

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FAQs

I may have fallen to a scam, what should I do?

If you have fallen to a scam, or wish to report a scam, you can file an e-report online with the Singapore Police Force or file a report at the nearest Neighbourhood Police Centre.
For more scam-related advice, call the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699 or visit scamalert.sg.

If I have provided my account information to a fraudulent website/call, what should I do?

If you have entered your account details on a fraudulent website, we recommend that you log in to your MyAccount to update your password. Do monitor the account and make a police report if there are any suspicious activities. 

If I have provided my bank or credit card information to a fraudulent website/call, what should I do?

If you have submitted any bank or credit card information on a fraudulent website, we recommend that you contact your bank immediately and let them know. If any money was transferred, you might also want to make a police report as soon as possible.

How can I stop receiving scam calls?

While we can’t stop scam calls entirely, some preventive measures are: blocking unknown numbers, registering your number with the DNC Registry, and practicing discretion before picking up calls with a ‘+’ prefix. Click here for useful tips on preventing scam calls.

Can MyRepublic stop all these phishing emails/SMSes?

Unfortunately, we cannot stop scammers from disguising as MyRepublic, but we recommend that you exercise caution and ignore fraudulent emails, SMSes, and phone calls. 
For more scam-related advice, call the National Crime Prevention Council Anti-Scam Hotline at 1800 722 6699 or visit scamalert.sg.

Alerts

Date: DD MMM YYYY

We have been alerted …

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  • 9am – 6pm (Mon-Fri, excluding Public Holidays)
  • For technical assistance:
  • 9am – 2am (Daily)
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© 2024 MyRepublic

Privacy Policy

At MyRepublic, we are committed to maintain the security and confidentiality of the personal information held by us. This Privacy Policy (“Policy”) describes how we look after the personal information we obtain or you provide us with when you use our Website ([insert Card Con URL]), attend Card Con, or correspond with us relating to Card Con.

1. Your Privacy

We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure. 

2. Personal Information

a. “Personal Information” refers to your personal particulars obtained by us in the course of our dealings with you. Personal Information collected may include personal contact details, interests, comments and feedback, and communication preferences.

b. We may use “cookies” or other similar tracking technologies (“Cookies”), when you visit our Sites or use our products and services to distinguish you from other users. Through Cookies, it might also include how you use our Website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

c. We collect your personal information through the following means: 

– From you directly:
1. Data submitted through our web forms (including registration forms)
2. Data collected onsite during our exhibition(s), this includes personal information and activities
3. Data collected by  employees when in direct communication with persons / organisations

– By automated technologies / services, including:
1. Data gathered from services which use IP address to determine where the visitors to our site originate from
2. Information from actions made by an individual in response to direct marketing campaigns, including when an individual opens any emails or follows any links originating from our email communications
3. Information related to website navigation and usage
4. Data used to provide personalised marketing / user experiences while visiting our sites

– From third party sources, including:
1. Personal information or supplementary information from partners who we engage with in joint marketing efforts
2. Public data sources used to supplement or validate our existing datasets
3. Data services / suppliers used to obtain or supplement our existing datasets
4. Data which has been acquired as part of an acquisition or merger

3. How we use Your Personal Information

a. We may collect and use your Personal Information to:
1. Provide you with information and updates relating to Card Con.
2. Respond to you in relation to any enquiries you may have
3. Produce analytics relating to your usage of our products and response to our marketing activities
4. Improving our services and user experience
And where you have opted-in:
5. Deliver targeted promotional messaging relating to our services

c. MyRepublic will not use your Personal Information for any purpose not permitted by law or beyond the stated purpose you have consented to.

d. The Card Con Website contains links to other sites. We are not responsible for the privacy practices or the content of other websites. 

4. Who do we share your Personal Information to

a. Apart from our staff, we may share your personal information with third parties to perform obligations or carry out services to us, related to the provision our products or services to you. Those entities may include:
(i) companies related to us;
(ii) our business partners, marketing partners and authorised service providers;
(iii) our professional advisors; and
(iv) our suppliers.

b. We are required to disclose your Personal Information to the parties described above so that they may carry out their obligations to us, and to you. Our disclosure of your Personal Information may, at times, be subject to their privacy policies. To every extent possible, we require these parties to act consistently with the personal information protections we have put in place.

c. We also reserve the right to disclose your Personal Information to law enforcement agencies, government regulators and our professional advisers, to the extent necessary as required by appliable laws.

d. If you post information on any of our Websites or social media platforms, any information on your post, such as your user name, may be seen by other visitors. 

5. How long do we retain your Personal Information

We retain your Personal Information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of MyRepublic, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes. 

6. How you can access and update your Personal Information

a. You must ensure your listed customer details are current, complete and accurate. You may correct or update your customer details by contacting our Customer Support.

b. If you require access or a copy of your Personal Information within our possession, please contact us according to Clause 11 and we will assess your request. In some cases, we may impose a reasonable charge for making copies of Personal Information available to you. If so, we will advise you of the charge prior to making the information available to you. 

7. Withdrawing your Consent

a. You may request to withdraw your consent by contacting us according to Clause 11. Your request for withdrawal of consent will take effect within 30 days upon receipt of your request. Please note that use of your personal data may be essential for us to provide the product or service that you subscribed. Therefore, your withdrawal of consent may impair our ability to continue providing the product or service to you. Your withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where permitted or required under applicable laws.

b. If you wish to withdraw your consent to receive marketing messages about our exclusive offers from us or our business partners, please contact our Customer Support or unsubscribe from our newsletter. Your request will be processed within 30 days. Non-marketing messages including product and service updates and notices will not be affected by your consent withdrawal. 

8. Protecting Your Personal Data

We take reasonable physical, technical and administrative steps to help prevent loss, misuse, unauthorised access, disclosure or modification of Personal Information. However, please understand that the transmission of data over the Internet or any other public network may be subject to loss, interception and misuse. We do not represent, warrant or undertake that your Personal Information transmitted through online means will remain secure, and disclaim all liability arising from such transmission. 

9. Overseas Transfers

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and the data protection legislation when it is processed in, or otherwise accessed from, a location outside Singapore. In order to ensure the highest level of protection. MyRepublic abides by PDPA data standards. 

10. Cookies

a. Cookies helps us to provide you with a better customer experience, when browsing our Sites. Cookies are small data files and may contain unique identifiers stored on your device by an online site. When you use our Site, we may collect standard information that is sent from your browser to our Website, including technical and statistical information.

b. You can usually choose to set your browser settings to manage Cookies. If you choose to remove or reject Cookies, you may not be able to access all or parts of our Website or services. 

11. Changes to this Privacy Policy

We may review, amend or update this Privacy Policy from time to time without prior written notice. Updates to the Privacy Policy will be published on this page. We recommend that your review this page periodically for updates. Your continuous use of our Websites, products and services, will be deemed acceptance of any changes or additions to this Privacy Policy. 

12. Contacting Us

If you have any query or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at: [email protected].

Last updated 26 March 2025 

Card Con – Visitor Terms and Conditions

By registering for Card Con, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Introduction

1.1 These Terms and Conditions (“Terms“) govern the registration and participation of attendees (“Attendees“) in Card Con by MyRepublic (“Card Con“), organised by MyRepublic (“Organiser“).

1.2 By registering for Card Con, Participants agree to comply with these Terms and the Card Con Privacy Policy.

2. Registration

2.1 Registration for Card Coins free of charge.

2.2 Attendees must provide accurate and complete information during the online registrationon the Card Con website at https://myrepublic.net/sg/card-con/ (“Website”) and must present their QR code upon registration at Card Con.

2.3 MyRepublic reserves the right to refuse or revoke an Attendee’s registration at its sole discretion.

3. Event Conduct

3.1 Attendees shall conduct themselves respectfully and follow all rules set by the Organiser.

3.2 Any disruptive, illegal, or inappropriate behaviour, including but not limited to harassment, cheating or other misconduct, may result in immediate removal from the Event.

3.3 Attendees must adhere to all venue rules and regulations.

4. Intellectual Property

4.1 Attendees shall not infringe on any third-party intellectual property rights during Card Con.

4.2 Unauthorised reproduction, distribution, or possession of copyrighted or trademarked materials is strictly prohibited.

4.3 The Organiser may take appropriate action against any Attendeefound violating intellectual property laws, including but not limited to removal from Card Con.

4.4 The Organiser disclaims all liability to the Attendees and any third parties for the infringement of laws, regulations, intellectual property rights, and venue requirements by the exhibitors, vendors and Attendees.

5. Liability Disclaimer

5.1 Subject to applicable law, the Organiser, the venue, the vendor, and the exhibitors disclaim all liability for any injury, damage or loss of any kind, including but not limited to personal injury, loss, or damage to property suffered by Attendees during the Event, even if it is caused by the negligence, omission, or fault of the Organiser, its employees, officers, agents, or sub-contractors in connection with the Website, or Card Con.

5.2 The Organiser shall not be responsible for any disputes, damages, or losses arising from transactions or interactions between Attendees, or between Attendees and the exhibitors at Card Con.

5.3 Attendees attend Card Con at their own risk and are responsible for their own personal belongings.

6. Photography and Media Release

6.1 The Organiser may take photographs, videos, or other recordings during Card Confor promotional purposes.

6.2 By attending Card Con, Attendeesconsent to the use of their likeness in such media without compensation.

7. Tournament & Prize Terms (If Applicable)

7.1 Tournament participants must follow official tournament rules and regulations.

7.2 Prizes are non-transferable, and non-exchangeable.

7.3 Any disputes will be resolved by the Organiser or its appointed vendors, and their decision will be final.

8. Amendments and Cancellation

8.1 The Organiser reserves the right to amend these Terms at any time without prior notice.

8.2 The Organiser may cancel, postpone, or modify Card Conat its sole discretion without liability.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of Singapore.

9.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.