Planned Maintenance - Broadband / Voice
From time to time, we need to make changes on our network to optimize performance.
This may result in your service being degraded temporarily during the scheduled network improvement.
Once the scheduled maintenance has been completed, your service will resume as normal.
If you experience delays reconnecting to the network, please power cycle your modem by turning it off and powering it back on.
Affected Services: Broadband and Voice
Affected Location: Central part of Singapore
Scheduled Start Date/Time: 25/04/2024 00:00 AM SGT
Scheduled End Date/Time : 25/04/2024 06:00 AM SGT
Actual Downtime Duration: 6 Hrs
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
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Affected Services: Broadband and Voice
Affected Location: Central & East of Singapore
Scheduled Start Date/Time: 24/04/2024 00:00 AM SGT
Scheduled End Date/Time : 24/04/2024 05:00 AM SGT
Actual Downtime Duration: 30 mins
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
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Affected Services: Broadband and Voice
Affected Location: Northwest of Singapore
Scheduled Start Date/Time: 23/04/2024 00:00 AM SGT
Scheduled End Date/Time : 23/04/2024 06:00 AM SGT
Actual Downtime Duration: 6 Hrs
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
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