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Planned Maintenance - Broadband / Voice

From time to time, we need to make changes on our network to optimize performance.

This may result in your service being degraded temporarily during the scheduled network improvement.
Once the scheduled maintenance has been completed, your service will resume as normal.
If you experience delays reconnecting to the network, please power cycle your modem by turning it off and powering it back on.

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Maintenance Title: Network Maintenance
Affected Services:  Broadband and Voice
Affected Location: Northwest part of Singapore
Scheduled Start Date/Time: 3/12/2024 02:00 AM SGT
Scheduled End Date/Time: 3/12/2024 06:00 AM SGT
Downtime Duration: Up to 60 Minutes
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.

Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.

_____________________________________________________________________________________________________________________________

Maintenance Title: Network Maintenance
Affected Services:  Broadband and Voice
Affected Location: Northwest part of Singapore
Scheduled Start Date/Time: 12/12/2024 00:00 AM SGT
Scheduled End Date/Time: 12/12/2024 02:45 AM SGT
Downtime Duration: Up to 2 Hours and 45 Minutes
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.

Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.

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Maintenance Title: Network Maintenance
Affected Services:  Broadband and Voice
Affected Location: West and Central part of Singapore
Scheduled Start Date/Time: 12/12/2024 02:00 AM SGT
Scheduled End Date/Time: 12/12/2024 06:00 AM SGT
Downtime Duration: Up to 1 Hour
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.

Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.

_____________________________________________________________________________________________________________________________

Maintenance Title: Network Maintenance
Affected Services:  Broadband and Voice
Affected Location:  West part of Singapore
Scheduled Start Date/Time: 13/12/2024 00:00 AM SGT
Scheduled End Date/Time: 13/12/2024 04:00 AM SGT
Downtime Duration: Up to 4 Hours
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.

_____________________________________________________________________________________________________________________________

Maintenance Title: Network Maintenance
Affected Services:  Broadband and Voice
Affected Location: East & North-West part of Singapore
Scheduled Start Date/Time: 13/12/2024 02:00 AM SGT
Scheduled End Date/Time: 13/12/2024 06:00 AM SGT
Downtime Duration: Up to 1 Hour
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.

 
 
 
 
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