Outage Updates - Broadband / Voice
Check out the latest update on our unplanned outages below :
======================================================================================================
<09/07/2024 | 01:18 > : NetLink Trust’s repair team has fully restored connectivity for the subscribers previously affected by the fibre cut in east area. If you are still unable to connect to the Internet, please power-cycle (turn off and on) your ONT and WiFi router. Thank you for your patience on this matter.
======================================================================================================
09/07/2024 | 17:30
Here is the breakdown of the affected routes and their estimated time of repair (ETR):
Marseille to Singapore: Multiple links are still impacted, with updated ETRs on 11th, 23rd July and for one link still we have no ETR.
Marseille to Hong Kong: Multiple links are still impacted, ETR is set 11th of July.
Tokyo to Singapore: Initial ETR is set for 14th September. We are looking for possibilities to reduce the time.
Hong Kong to Singapore: ETR is set 24th of July.
Tokyo to Hong Kong: No ETR yet.
======================================================================================================
02/07/2024 | 23:30
Here is the breakdown of the affected routes and their estimated time of repair (ETR):
Here is the breakdown of the affected routes and their estimated time of repair (ETR):
Marseille to Singapore: Multiple links are still impacted, with updated ETRs on 28th June and 7th July.
Marseille to Hong Kong: ETR is set 7th of July
Tokyo to Singapore: Initial ETR is set for 14th September. We are looking for possibilities to reduce the time.
Hong Kong to Singapore: No ETR
Tokyo to Hong Kong: Two links are affected. One link has been restored since 7th June and for the other link no ETR yet
01/06/2024 01:00 **A New capacity of Asian Backbone is ready for service (Singapore- Hong Kong) since 20 May**
Segment (Cable) 1: between Marseille and Singapore: ETR 7-July-2024
Segment (Cable) 2: between Marseille and Singapore: ETR 25-June-2024
Segment (Cable) 3: between Marseille and Singapore: ETR 25-June-2024
Segment (Cable) 4: between Marseille and Singapore: ETR 25-June-2024
Segment (Cable) 5: between Marseille and Singapore: ETR 1-June-2024 (postponed)
Segment (Cable) 6: between Marseille and Singapore: ETR 1-June-2024 (postponed)
Segment (Cable) 7: between Marseille and Singapore: ETR 1-June-2024 (postponed)
Segment (Cable) 8: between Marseille and Singapore: ETR 1-June-2024 (postponed)
Segment (Cable) 9: between Marseille and Singapore: ETR 1-June-2024 (postponed)
Osaka to Singapore:
One segment (Cable): between Osaka and Singapore: ETR 10-June-2024 (postponed)
Marseille to Hong Kong:
Segment (Cable) 1: between Marseille and Hong Kong: ETR 25-June-2024
Segment (Cable) 2: between Marseille and Hong Kong: ETR 25-June-2024
San Jose to Tokyo:
One segment (Cable) between San Jose and Tokyo: ETR End of May – 2024
Tokyo to Hong Kong:
Segment (Cable) 1: between Tokyo and Hong Kong: No ETR yet
Segment (Cable) 2: between Tokyo and Hong Kong: ETR 10-June-2024 (postponed)
30/05/2024 18:00 : Here is the breakdown of the affected routes and their estimated time of repair (ETR):
a. Marseille to Singapore: Multiple links are impacted, with updated ETRs on 1st June, 25th June and 7th July
b. Marseille to Hong Kong: ETR is set 25th June
c. San Jose to Tokyo: ETR is set End of May
d. Osaka to Singapore: ETR is set End of May
e. Tokyo to Hong Kong: Two links are affected. ETR for one of the links is End of May 2024 and for the other link no ETR yet
15/05/2024 | 13:00 : We’re aware that a handful of users may have recently experienced slower connections, especially when accessing servers in the Europe and US. This is due to multiple subsea cable cuts impacting various regions, including Europe, the US, and Asia. These fiber breaks have affected our upstream provider’s partners (Telia, Telstra, NTT) and resulted in higher latency and potential connection drops when connecting to these destinations.
It’s important to note that overall connection experiences for other regions should not be significantly impacted.
Unfortunately, the situation is more complex than initially anticipated. Due to several fiber segments being affected, the estimated time of restoration for full functionality has been extended to June 12th, 2024. We sincerely apologize for any inconvenience this extended outage may cause.
We are actively working with our upstream providers to expedite repairs and will provide further updates as soon as a revised restoration timeline becomes available. Thank you for your patience and understanding.
