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FAQs

1. The Basics: What’s Happening & Why

Why is my 4G network changing?
To continually enhance your mobile experience, MyRepublic Mobile is transitioning our 4G services to a new network partner, StarHub. This update only changes the underlying network infrastructure. Rest assured, your mobile number, mobile plan, monthly pricing, and service entitlements will remain exactly the same.
I am currently a 5G customer. Does this affect me?
Your service remains completely unchanged! Your 5G plan already operates on this network infrastructure, so no action is required on your part.
When will this network transition take place?
We will keep you posted every step of the way to ensure your transition is incredibly simple and seamless. To make sure you don’t miss out on any important details, please check that your app notifications and email communications from us are turned on. We’ll let you know exactly when it’s time to make the switch!
Does this mean I am now a StarHub customer?
No, you are still a beloved MyRepublic Rocketeer! You will continue to enjoy the same dedicated service and support directly from the MyRepublic Mobile team

2. Your Plan, Cost & Experience

Will this network update affect my coverage or mobile experience?
Not at all! You can expect to enjoy the same reliable nationwide 4G coverage and seamless connectivity that you currently experience with us.
Will this affect my existing MyRepublic Mobile plan or value-added services?
Your existing recurring add-on subscriptions will not carry over to the new network.

Once your mobile number has been successfully transferred and is active on your new SIM, you will need to resubscribe to your preferred add-ons via the MyRepublic Mobile App.
Will my personal information be shared with the new network partner?
Your personal data is completely safe with us. MyRepublic Mobile operates as an independent provider, and your personal information remains securely protected in accordance with our strict privacy policies.

3. Getting Your New SIM

Will I need a new SIM card?
Yes. To connect to the updated network, you will need a new MyRepublic SIM. This quick and easy swap ensures you continue to enjoy seamless mobile service. You’ll have the flexibility to choose between a physical SIM and an eSIM. We will reach out to you directly as soon as it’s time to make the switch!
How do I submit the network change request?
Simply log in to the MyRepublic Mobile App, select “Change of Network”, and follow the on-screen instructions to submit your request.

When submitting your Change of Network request, you may select either a Physical SIM or an eSIM.
  • Physical SIM: Your new SIM will be delivered to your mailing address. Once received, please activate it within 2 weeks to initiate the transfer of your existing mobile number to the new network.
  • eSIM: Your eSIM QR code and activation instructions will be sent to your registered email address. The transfer of your existing mobile number will be initiated automatically once the eSIM QR code is issued, so please install and activate your eSIM as soon as possible.


The transfer of your existing mobile number to the new Starhub network will typically be completed within 1–2 days. You may continue using your existing SIM until the transfer is complete. We’ll send you an SMS once your mobile number has been successfully transferred.
Are there any fees for the new SIM/eSIM or the network move?
There are absolutely no additional charges for your new SIM or eSIM as part of this network change.
What if I am currently using an eSIM? Do I still need to change it?
Yes, you will need to update to a new eSIM profile compatible with the updated network. We will provide you with easy, step-by-step guidance on how to make the switch when the time comes.
How do I know if my mobile device is eSIM compatible?
You can refer to the following list of eSIM compatible devices:
5G eSIM Compatible Devices*
Apple iPhone 13 Series and newer
Samsung Galaxy S22 Series and newer Galaxy Z Fold3 Series and newer Galaxy Z Flip and newer
Google Pixel 7 Series and newer
OPPO Reno14 Series and newer Find N5 Series and newer Find X9 Series and newer
Honor V3 Series and newer
Xiaomi Xiaomi 17 Series and newer
*This list of devices is not exhaustive. Current/newer devices and other brands not included in this list may also be 5G eSIM compatible.

4. During the Transition

Can I choose between a Physical SIM and an eSIM?
Yes. When submitting your Change of Network request, you may choose either a Physical SIM or an eSIM. If you choose an eSIM, please ensure that your device supports eSIM before proceeding.
Can I continue using my current SIM during the transition?
Yes, you can! Your current SIM will work as is until your mobile number has successfully transitioned to your new SIM.

Here is how the transition will work:
  • When you activate your new SIM, it will temporarily be assigned a different mobile number while we process your transfer. At this stage, your current SIM will still work as usual.
  • Once porting is complete, your old SIM will simply stop working.
  • At that point, just ensure your new physical SIM is inserted (or your new eSIM is installed) to continue using your regular mobile number.
  • We’ll send an SMS to your new SIM/eSIM to confirm the transfer was successful.
Will I lose my contacts, WhatsApp chats, or other data during the move?
No, your WhatsApp chats, photos, and other data are safely stored on your phone or in your cloud backup. However, if you have any contacts saved directly to your current SIM card, please transfer them to your phone or back them up before swapping your SIM, as data saved on the old SIM card will not carry over.
I have already verified my mailing address. What do I need to do next?
If you have already verified and confirmed your mailing address, no further action is required at this stage. Your new SIM will be delivered to your verified mailing address, and we’ll notify you once it is on the way.

Once you receive your new SIM, please activate it within 2 weeks to initiate the transfer of your existing mobile number to the new network.

You can continue using your existing SIM until the transfer is complete. We’ll send you an SMS once your mobile number has been successfully transferred and your new SIM is ready for use.

5. Technical Details & Support

Will I need to change any settings on my phone after the move?
No settings changes are required on your phone. Simply ensure your new SIM is activated to complete the porting process. Once the porting is successful, you can continue using your phone as usual.
Will this move affect my roaming services?
Your roaming services will continue to be available. However, because we are upgrading the underlying network, some of our international roaming partners may change. We highly recommend checking the latest list of roaming partners on our website before your next trip.
Who can I contact if I need help during this process?
We’re always ready to help! You can reach out to our friendly service team here.

Need additional assistance?

Talk to us here!
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© 2025 MyRepublic

Privacy Policy

At MyRepublic, we are committed to maintain the security and confidentiality of the personal information held by us. This Privacy Policy (“Policy”) describes how we look after the personal information we obtain or you provide us with when you use our Website ([insert Card Con URL]), attend Card Con, or correspond with us relating to Card Con.

1. Your Privacy

We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure. 

2. Personal Information

a. “Personal Information” refers to your personal particulars obtained by us in the course of our dealings with you. Personal Information collected may include personal contact details, interests, comments and feedback, and communication preferences.

b. We may use “cookies” or other similar tracking technologies (“Cookies”), when you visit our Sites or use our products and services to distinguish you from other users. Through Cookies, it might also include how you use our Website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

c. We collect your personal information through the following means: 

– From you directly:
1. Data submitted through our web forms (including registration forms)
2. Data collected onsite during our exhibition(s), this includes personal information and activities
3. Data collected by  employees when in direct communication with persons / organisations

– By automated technologies / services, including:
1. Data gathered from services which use IP address to determine where the visitors to our site originate from
2. Information from actions made by an individual in response to direct marketing campaigns, including when an individual opens any emails or follows any links originating from our email communications
3. Information related to website navigation and usage
4. Data used to provide personalised marketing / user experiences while visiting our sites

– From third party sources, including:
1. Personal information or supplementary information from partners who we engage with in joint marketing efforts
2. Public data sources used to supplement or validate our existing datasets
3. Data services / suppliers used to obtain or supplement our existing datasets
4. Data which has been acquired as part of an acquisition or merger

3. How we use Your Personal Information

a. We may collect and use your Personal Information to:
1. Provide you with information and updates relating to Card Con.
2. Respond to you in relation to any enquiries you may have
3. Produce analytics relating to your usage of our products and response to our marketing activities
4. Improving our services and user experience
And where you have opted-in:
5. Deliver targeted promotional messaging relating to our services

c. MyRepublic will not use your Personal Information for any purpose not permitted by law or beyond the stated purpose you have consented to.

d. The Card Con Website contains links to other sites. We are not responsible for the privacy practices or the content of other websites. 

4. Who do we share your Personal Information to

a. Apart from our staff, we may share your personal information with third parties to perform obligations or carry out services to us, related to the provision our products or services to you. Those entities may include:
(i) companies related to us;
(ii) our business partners, marketing partners and authorised service providers;
(iii) our professional advisors; and
(iv) our suppliers.

b. We are required to disclose your Personal Information to the parties described above so that they may carry out their obligations to us, and to you. Our disclosure of your Personal Information may, at times, be subject to their privacy policies. To every extent possible, we require these parties to act consistently with the personal information protections we have put in place.

c. We also reserve the right to disclose your Personal Information to law enforcement agencies, government regulators and our professional advisers, to the extent necessary as required by appliable laws.

d. If you post information on any of our Websites or social media platforms, any information on your post, such as your user name, may be seen by other visitors. 

5. How long do we retain your Personal Information

We retain your Personal Information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of MyRepublic, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes. 

6. How you can access and update your Personal Information

a. You must ensure your listed customer details are current, complete and accurate. You may correct or update your customer details by contacting our Customer Support.

b. If you require access or a copy of your Personal Information within our possession, please contact us according to Clause 11 and we will assess your request. In some cases, we may impose a reasonable charge for making copies of Personal Information available to you. If so, we will advise you of the charge prior to making the information available to you. 

7. Withdrawing your Consent

a. You may request to withdraw your consent by contacting us according to Clause 11. Your request for withdrawal of consent will take effect within 30 days upon receipt of your request. Please note that use of your personal data may be essential for us to provide the product or service that you subscribed. Therefore, your withdrawal of consent may impair our ability to continue providing the product or service to you. Your withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where permitted or required under applicable laws.

b. If you wish to withdraw your consent to receive marketing messages about our exclusive offers from us or our business partners, please contact our Customer Support or unsubscribe from our newsletter. Your request will be processed within 30 days. Non-marketing messages including product and service updates and notices will not be affected by your consent withdrawal. 

8. Protecting Your Personal Data

We take reasonable physical, technical and administrative steps to help prevent loss, misuse, unauthorised access, disclosure or modification of Personal Information. However, please understand that the transmission of data over the Internet or any other public network may be subject to loss, interception and misuse. We do not represent, warrant or undertake that your Personal Information transmitted through online means will remain secure, and disclaim all liability arising from such transmission. 

9. Overseas Transfers

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and the data protection legislation when it is processed in, or otherwise accessed from, a location outside Singapore. In order to ensure the highest level of protection. MyRepublic abides by PDPA data standards. 

10. Cookies

a. Cookies helps us to provide you with a better customer experience, when browsing our Sites. Cookies are small data files and may contain unique identifiers stored on your device by an online site. When you use our Site, we may collect standard information that is sent from your browser to our Website, including technical and statistical information.

b. You can usually choose to set your browser settings to manage Cookies. If you choose to remove or reject Cookies, you may not be able to access all or parts of our Website or services. 

11. Changes to this Privacy Policy

We may review, amend or update this Privacy Policy from time to time without prior written notice. Updates to the Privacy Policy will be published on this page. We recommend that your review this page periodically for updates. Your continuous use of our Websites, products and services, will be deemed acceptance of any changes or additions to this Privacy Policy. 

12. Contacting Us

If you have any query or feedback regarding this Privacy Policy, you may contact our Data Protection Officer at: [email protected].

Last updated 26 March 2025 

Card Con – Visitor Terms and Conditions

By registering for Card Con, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Introduction

1.1 These Terms and Conditions (“Terms“) govern the registration and participation of attendees (“Attendees“) in Card Con by MyRepublic (“Card Con“), organised by MyRepublic (“Organiser“).

1.2 By registering for Card Con, Participants agree to comply with these Terms and the Card Con Privacy Policy.

2. Registration

2.1 Registration for Card Coins free of charge.

2.2 Attendees must provide accurate and complete information during the online registrationon the Card Con website at https://myrepublic.net/sg/card-con/ (“Website”) and must present their QR code upon registration at Card Con.

2.3 MyRepublic reserves the right to refuse or revoke an Attendee’s registration at its sole discretion.

3. Event Conduct

3.1 Attendees shall conduct themselves respectfully and follow all rules set by the Organiser.

3.2 Any disruptive, illegal, or inappropriate behaviour, including but not limited to harassment, cheating or other misconduct, may result in immediate removal from the Event.

3.3 Attendees must adhere to all venue rules and regulations.

4. Intellectual Property

4.1 Attendees shall not infringe on any third-party intellectual property rights during Card Con.

4.2 Unauthorised reproduction, distribution, or possession of copyrighted or trademarked materials is strictly prohibited.

4.3 The Organiser may take appropriate action against any Attendeefound violating intellectual property laws, including but not limited to removal from Card Con.

4.4 The Organiser disclaims all liability to the Attendees and any third parties for the infringement of laws, regulations, intellectual property rights, and venue requirements by the exhibitors, vendors and Attendees.

5. Liability Disclaimer

5.1 Subject to applicable law, the Organiser, the venue, the vendor, and the exhibitors disclaim all liability for any injury, damage or loss of any kind, including but not limited to personal injury, loss, or damage to property suffered by Attendees during the Event, even if it is caused by the negligence, omission, or fault of the Organiser, its employees, officers, agents, or sub-contractors in connection with the Website, or Card Con.

5.2 The Organiser shall not be responsible for any disputes, damages, or losses arising from transactions or interactions between Attendees, or between Attendees and the exhibitors at Card Con.

5.3 Attendees attend Card Con at their own risk and are responsible for their own personal belongings.

6. Photography and Media Release

6.1 The Organiser may take photographs, videos, or other recordings during Card Confor promotional purposes.

6.2 By attending Card Con, Attendeesconsent to the use of their likeness in such media without compensation.

7. Tournament & Prize Terms (If Applicable)

7.1 Tournament participants must follow official tournament rules and regulations.

7.2 Prizes are non-transferable, and non-exchangeable.

7.3 Any disputes will be resolved by the Organiser or its appointed vendors, and their decision will be final.

8. Amendments and Cancellation

8.1 The Organiser reserves the right to amend these Terms at any time without prior notice.

8.2 The Organiser may cancel, postpone, or modify Card Conat its sole discretion without liability.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of Singapore.

9.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.