Planned Maintenance - Broadband / Voice
- From time to time, we need to make changes on our network to optimize performance.
- This may result in your service being degraded temporarily during the scheduled network improvement.
- Once the scheduled maintenance has been completed, your service will resume as normal.
- If you experience delays reconnecting to the network, please power cycle your modem by turning it off and powering it back on.
- Maintenance Title: Network Maintenance
- Affected Services: Broadband and Voice
- Affected Location: Nationwide
- Scheduled Start Date/Time: 10/06/2025 02:00:00 AM SGT
- Scheduled End Date/Time: 10/06/2025 06:00:00 AM SGT
- Downtime Duration: Up to 10 Mins
- Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
- Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
- Maintenance Title: Network Maintenance
- Affected Services: Broadband and Voice
- Affected Location: North Region
- Scheduled Start Date/Time: 11/06/2025 01:30:00 AM SGT
- Scheduled End Date/Time: 11/06/2025 06:00:00 AM SGT
- Downtime Duration: 1.5 Hours
- Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
- Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
- Maintenance Title: Network Maintenance
- Affected Services: Broadband and Voice
- Affected Location: Islandwide
- Scheduled Start Date/Time: 26/06/2025 00:30:00 AM SGT
- Scheduled End Date/Time: 26/06/2025 04:30:00 AM SGT
- Downtime Duration: 2 Hours
- Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
- Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
- Maintenance Title: Fiber Voice Maintenance
- Affected Services: Fiber Voice
- Affected Location: Nationwide
- Scheduled Start Date/Time: 30/06/2025 09:00:00 PM SGT
- Scheduled End Date/Time: 01/07/2025 01:00:00 AM SGT
- Downtime Duration: 10 Secs to 10 Mins
- Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
- Maintenance Title: Network Maintenance
- Affected Services: Broadband and Voice
- Affected Location: North, North-West, West and South-West Region
- Scheduled Start Date/Time: 03/07/2025 02:00:00 AM SGT
- Scheduled End Date/Time: 03/07/2025 06:00:00 AM SGT
- Downtime Duration: 30 Minutes
- Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
- Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.