Planned Maintenance - Broadband / Voice
From time to time, we need to make changes on our network to optimize performance.
This may result in your service being degraded temporarily during the scheduled network improvement.
Once the scheduled maintenance has been completed, your service will resume as normal.
If you experience delays reconnecting to the network, please power cycle your modem by turning it off and powering it back on.
___________________________________________________________________________________________________________________________
Affected Services: Broadband and Voice
Affected Location: East, West, Southwest and North-east part of Singapore
Scheduled Start Date/Time: 23/01/2025 02:00:00 AM SGT
Scheduled End Date/Time: 23/01/2025 06:00:00 AM SGT
Downtime Duration: 1 Hour
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
___________________________________________________________________________________________________________________________
Maintenance Title: Network Maintenance
Affected Services: Fiber Voice
Affected Location: Nationwide
Scheduled Start Date/Time: 23/01/2025 03:00:00 AM SGT
Scheduled End Date/Time: 23/01/2025 06:00:00 AM SGT
Downtime Duration: 2 Hours
Remarks: Please restart your ONT & router if your Voice services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
___________________________________________________________________________________________________________________________
Affected Services: Broadband and Voice
Affected Location: East & Southwest part of Singapore
Scheduled Start Date/Time: 06/02/2025 02:00:00 AM SGT
Scheduled End Date/Time: 06/02/2025 06:00:00 AM SGT
Downtime Duration: 1 Hour
Remarks: Please restart your ONT & router if your services are not working after the maintenance is complete.
Allow 20 minutes after restart for network synchronization before contacting our customer service if need further assistance.
___________________________________________________________________________________________________________________________