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Terms and Policies

Legal > Fixed Broadband > Broadband, Value-added and Business – Terms & Conditions

Broadband, Value-added and Business – Terms & Conditions

These Terms and Conditions apply to MyRepublic’s Broadband Service and value-added packages including Pure, Gamer and Business packages (collectively “Services”).In addition to these Specific Terms and Conditions, the provisions of the General Terms and Conditions shall also apply. Taken together, these Terms and Conditions may be amended by us from time to time. It is your responsibility to be aware of such changes, which will take effect when posted on our Website. All references to “we”, “us” and “our”, are to MyRepublic.

  1. Service Activation

    1. Availability. The MyRepublic broadband Service is available for access and use only at premises connected to the Singapore National Broadband Network, and your premises must be connected before your MyRepublic Service can be activated.

    2. Equipment Provided by You. Unless we agree otherwise, you must obtain and maintain at your own cost all necessary equipment to access and use our Services. All equipment used by you to access the Service must be type-approved with the relevant regulatory authority.

    3. Equipment Provided to You. Network equipment provided by us includes a manufacturer’s warranty depending on the broadband equipment. Unless otherwise specifically agreed in writing, this network equipment is provided to you from the recommended partner, not MyRepublic, and MyRepublic is not responsible for them, nor is it responsible for any other equipment used to access the Service. Your sole and exclusive remedy for any defects shall be according to the manufacturer’s warranty. If the equipment is faulty upon arrival, please notify MyRepublic or the recommended partner that it is faulty and a replacement will be sent to you as soon as possible. If you use other network equipment, we cannot guarantee compatibility or provide installation support or any on-going support.

    4. Reasonable Treatment of Equipment. You must keep any network equipment used to access the Service in a suitable place for the equipment to properly function, including any necessary electrical power supply.

  2. Conditions of Use

    1. Residential Services for Residential Use. Our residential services are provided exclusively for use by residential customers and may not be used for business use.

    2. Monitoring.  MyRepublic may monitor communications, including without limitation, any content or material transmitted over the Service.

    3. Maintenance, Repairs, Network Management. We may need to temporarily suspend the Service for repairs, planned maintenance and upgrades, or network management. We cannot guarantee that the Service will never be faulty, however we will respond to all reported faults as soon as is reasonably possible.

    4. Line Speed & Performance.  In activating the Broadband Service you acknowledge, agree and accept that:

      1. the Transmission Speed may be affected by other factors for example network capacity, use at peak traffic times, traffic management or customer equipment and therefore the actual throughput speed on your line may differ from the estimated line speed you accepted;

      2. due to contention on the telecommunications network and other factors outside our control the speed of Broadband Service may vary from time to time;

      3. as the actual Service experience (such as actual throughput speed) is also dependent on various factors (such as the individual in-home set-up and other variables) that may be beyond MyRepublic’s control, MyRepublic will not be responsible for the quality of the Service beyond the MyRepublic-issued ONT or modem;

      4. the speed and limitations of your chosen access Equipment may affect the Transmission Speed that we can provide you; and

      5. we therefore cannot guarantee that maximum Transmission Speeds can be obtained at any time.

      We will endeavour to inform you of any issues, and attempt to resolve them, as soon as is reasonably possible.

  3. Your Obligations

    You will:
    1. be responsible for interoperability with your PC or other device used to access the Internet. We are not responsible if you are not able to use the Services because your own equipment does not work properly;

    2. provide access, space and reasonable assistance, without charge, to allow us to undertake any work required to activate and maintain our service inside your premises;

    3. keep your MyRepublic user name and your password confidential and secure;

    4. only access and use the MyRepublic Website or those of our content partners, in accordance with our Terms and Conditions, those of our content partners, as well as in accordance with all applicable laws and regulations. We reserve the right without notice at any time and at our sole discretion to suspend or discontinue your access to or use of the Site in the event that such access or use would be unlawful;

    5. be responsible for the content of and all information contained in your communications to the Site, including the lawfulness, truthfulness, decency and accuracy of such communications. You are also solely responsible for the use to which you put all information, data and results from the Site;

    6. be responsible for the use of the Services under your account and for any content disseminated through your accounts(s);

    7. be responsible for using the correct Broadband log-in details when you use the Service; and

    8. be responsible for making sure that you do not use more than the storage you are allowed for online storage, etc. We are not responsible for any negative consequences of your failure to do so.

  4. Acceptable Use Policy

    Your Service remains subject to Acceptable Use rules set out in our Acceptable Use Policy. Together with these terms and conditions, it is part of your legally binding relationship with us. MyRepublic reserves these at any time without prior notice and solely at our own discretion. Any changes will take effect when posted on our Website.

  5. Third Party Content Providers

    1. Feature Change, Modification & Replacement.  We may provide complimentary third party content (including software) into our Services, from time to time, for all or part of the service contract period. We have the right to, at any time without notice, change, eliminate or modify any feature or functionality of our Service to you, including such third party content. We make no commitment express or implied to maintain or continue any aspect of our Service. We reserve the right to provide an alternative feature or functionality of equal or greater value, in the event we make any such modification or removal. This provision applies, but is not limited to, any services of third party content providers which are provided on a complimentary basis into our broadband offers.

    2. Third Party Terms of Use. All content purchased through MyRepublic is subject to the terms and conditions of the licence agreement relating to that content. You accept the terms of use applying to those packages, normally appearing upon first sign-on to those sites. You must comply with such terms of use. You also acknowledge and agree that we do not warrant any content under this Agreement, and that all such content is warranted in accordance with the terms of use which governs its use.

    3. Activation of Third Party Content: MyRepublic shall, at its sole discretion, determine how third party content is activated and made available to you. MyRepublic may use any method it deems fit, including issuing product keys or coupons that can be redeemed for subscriptions at the Website of the third party. Product keys or coupons may be issued to you, on a monthly or annual basis. Specific instructions on how to access third party content will be set out in emails sent to you by MyRepublic.

    4. Outreach Lesson: Each Tutor package entitles you to access one primary year level of learning (for example, all courseware for Year 3 or Year 4). If you have additional children which require additional levels of learning, you will be required to purchase additional Tutor add-on service packs.

  6. Intellectual Property Rights

    1. Intellectual property rights in all software and the services generally, and any other material appearing on the MyRepublic Website and any other content supplied to you, remains the property of MyRepublic or its content owner, as the case may be. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you.

    2. You may store, print and display the content relating to the service supplied to you solely for your own personal use. In no event are you permitted to copy or record any third party audio-visual content contained in the services from us, except for your own private, domestic and non-commercial use. You are not allowed to show any third party audio-visual content contained in the services, to the public where an admission fee is charged.

    3. You may use the software supplied by MyRepublic on any single computer at your premises and on subsequent computers connected to that via a network router, provided that any copy contains all of the original software’s proprietary notices (including, without limitation, intellectual property notices). MyRepublic disclaims any responsibility for, and support of, your remote network. Administration and connectivity of your own network remains at all times your responsibility.

    4. You shall not modify, translate, reverse engineer, decompile, disassemble , or create derivative works based on any software supplied by MyRepublic or any documentation accompanying such software.

    5. You shall comply with the terms and conditions of use in relation to any software provided with your MyRepublic Service as made known to you by MyRepublic or its third party content partner.

  7. Warranty

    1. MyRepublic is providing the Service and the Sites included in the Service on an “as is” basis and makes no representations or warranties of any kind with respect to accuracy, completeness or reliability.

    2. Unless otherwise provided, network equipment provided by us to you will include a manufacturer’s warranty indicating that it will be free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery, provided that such equipment has been kept, used and maintained in strict accordance with instructions given to you by us or the manufacturer and has not been modified or altered. This warranty will not apply if this equipment has been interfered with by unauthorized persons or the defect is minor which does not substantially affect its use. MyRepublic may, at its option, facilitate the manufacturer’s replacement or repair of such equipment.

    3. We have the right to charge for replacement or repair of defects not covered by our warranty.

    4. Neither us nor our third party contractors or content providers, makes any representation or gives any warranty, condition, undertaking or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content or software supplied to you, or that any such content or software will be accurate, up to date, uninterrupted or error free.

    5. You acknowledge that you are solely responsible for the use to which you put the Service, at your sole risk. We expressly disclaim all warranties of any kinds, whether express or implied.

  8. Invalidity

    If any part of our Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.