26th March

As the country moves to Alert Level 4, there have been a number of important changes to the way orders will be handled by our installation partners for all Broadband Providers across New Zealand.

Onsite Installation / Activations

Activations that require a technician to visit and were scheduled to be installed between the 26th of March and the 4th of May will no longer be installed over this period. The installation will be rescheduled at the earliest possible date after the 4th of May.

If your order has been rescheduled you will be sent an email and SMS confirming the new installation date. This does not apply to Remote Activations (See below)

Please note that due to the current nature of the COVID-19 situation, there may be further delays outside of MyRepublic’s control, please refer to this page for regular updates. 

Remote Activations

Customers that already have a fibre connection in their property can be remotely activated (in most cases). Remote activations that are currently scheduled remain unaffected. If the situation changes, you will be notified by email and/or SMS.

VDSL

Customers who have a VDSL order are likely to be unaffected for the time being, as the majority of orders can be done remotely. If a technician visit is required, health and safety processes will be implemented.

Router Deliveries

NZ Post have provided an update on their website advising of potential delays. We will continue to work through the situation as it develops. We will continue to send routers to customers who are able to be connected remotely.

Further Updates

We understand the need for internet services during this time, and we will be working with our install partners to ensure that we can get our customers connected as soon as possible, within the limitations of Alert Level 4. The safety and wellbeing of both our install partner technicians and our customers remain top priority.

This page will be updated in the coming days as the situation develops.


 

24th March

In these unprecedented times, we wanted to reach out and let you know that we’re working hard to keep your internet service running as smoothly as possible in the coming weeks.

The spread of COVID-19 has forced us to rethink how we interact within the community and begin key practices like social distancing to help slow the spread of the virus.

 

Getting connected safely

We will be asking questions to our customers before we send a technician out, either for an installation or a fault. This is a pre-check to ensure the well being of our install partner technicians.

Further questions may be asked prior to a site visit. It is likely that the following questions will be asked.

Have you or anyone else in the household:

  • Returned from an overseas trip in the last 14 days, or
  • Are self isolating, or
  • Been in close contact with someone who has been diagnosed with COVID-19, or
  • Is unwell with flu-like symptoms

Finally, there have been recent changes to the way NZ Post handles deliveries. As we use NZ Post / Courier Post for our router deliveries, it’s important to be across these changes if you are expecting a delivery from MyRepublic. You can find more information on their website here.

For more information on this process, please visit our support page article here.