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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information for MyRepublic products and services in one place.

An update on changes: Our Terms and Conditions (including Customer Terms and Policies) have changed, and are effective from 15/01/2018.

Critical Information Summary

To help our customers to fully understand our plans, we have updated our Critical Information Summaries to a new format. Your plan inclusions and details remain the same.

Residential
Home Phone – Critical Information Summary

Business

Essentials Fibre
Premium Fibre
Business Voice Line
Business Static IP
Committed Information Rate

Retired Customer Terms – Valid until 14/01/2018.

General Terms & Conditions
Residential Fibre Broadband
Business Fibre Broadband
Acceptable Use Policy
Privacy Policy

Retired Product Critical Information Summaries

Fibre Pro Promotion April 2019 
Fibre Pro – Critical Information Summary – Offer ended 22 November 2018.
VDSL – Critical Information Summary – Offer ended 1st October 2018.
Fibre 100 – Critical Information Summary  – Offer ended 1st October 2018.
Fibre Pro – Critical Information Summary – Offer ended 1st October 2018.
Gamer – Critical Information Summary – Offer ended 1st October 2018
Gigatown – Critical Information Summary
Gamer – Critical Information Summary
Fibre – Critical Information Summary
Fibre Home Phone – Critical Information Summary
Gamer – Critical Information Summary
Static IP – Critical Information Summary
VDSL – Critical Information Summary
VDSL Home Phone – Critical Information Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre – Product Summary
Fibre Home Phone – Product Summary
Fibre Pro Speedboost
Gamer – Product Summary
Month to Month – Offer Summary
Static IP – Product Summary
VDSL – Product Summary
VDSL Home Phone – Product Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer

Retired Promotional Terms & Conditions

Gamer Plan – Sony PlayStation Offer
Swiftpoint Z Offer Terms and Conditions
Fibre Pro Speedboost
Flexi Promo – Offer summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer
6 Months half price – Offer Summary
Gamer Plan – Sony PlayStation Offer
Flexi Promo – Offer
summary – Offer expired 10/04/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions
 – Offer ended 24/10/2018
Sony PlayStation®4 500GB Fortnite Offer Terms & Conditions – Offer ended 31/10/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions – Offer ended  13/01/2019
UFF Fibre Pro – Speedboost Offer– Offer ended 20/03/2018
Sony PlayStation®4 500GB Fortnite Offer Terms & Conditions – Offer ended 31/10/2018
Gamer Perks December 2018 – Offer ended 31/03/2019
Playtech Voucher Promotion December 2018 – Offer ended 31/03/2019
Gamer Fibre Pro Bundle Promotion May 2019
Gamer Fibre Pro Promotion April 2019 
3 Months Half Price – Prezzy Card Offer July 2019
3 Months Half Price – Gamer August 2019 
3 Months Half Price – Fibre August 2019 
3 Months Half Price – Fibre Pro August 2019 
Flexi Plans –  June 2019