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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information for MyRepublic products and services in one place.

An update on changes: Our Terms and Conditions (including Customer Terms and Policies) have changed, and are effective from 15/01/2018.

Critical Information Summary

To help our customers to fully understand our plans, we have updated our Critical Information Summaries to a new format. Your plan inclusions and details remain the same.

Residential

VDSL – Critical Information Summary
Fibre 100 – Critical Information Summary

Fibre 200 – Critical Information Summary

Fibre Blast Pro – Critical Information Summary
Gamer – Critical Information Summary

Home Phone – Critical Information Summary

Existing Residential Customers Only

Fibre Pro UFF – Flexi
Fibre Pro UFF – 12 Month Term

Business

Essentials Fibre
Premium Fibre
Business Voice Line
Business Static IP
Committed Information Rate

Promotional Terms and Conditions

Fibre 100 & Fibre 200 Promo Plan Terms & Conditions – Offer available 25/10/2018-31/12/2018
Sony PlayStation®4 500GB Fortnite Offer Terms & Conditions
 – Offer available 03/08/2018-31/10/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions
 – Offer available 25/10/2018-31/12/2018
UFF Fibre Pro – Speedboost Offer– Offer available 20/12/2017 – 20/03/2018
Swiftpoint Z November 2018 Competition

Gamer Perks December 2018

Retired Customer Terms – Valid until 14/01/2018.

General Terms & Conditions
Residential Fibre Broadband
Business Fibre Broadband
Acceptable Use Policy
Privacy Policy

Retired Product Critical Information Summaries

Fibre Pro – Critical Information Summary – Offer ended 22 November 2018.
VDSL – Critical Information Summary – Offer ended 1st October 2018.
Fibre 100 – Critical Information Summary  – Offer ended 1st October 2018.
Fibre Pro – Critical Information Summary – Offer ended 1st October 2018.
Gamer – Critical Information Summary – Offer ended 1st October 2018
Gigatown – Critical Information Summary
Gamer – Critical Information Summary
Fibre – Critical Information Summary
Fibre Home Phone – Critical Information Summary
Gamer – Critical Information Summary
Static IP – Critical Information Summary
VDSL – Critical Information Summary
VDSL Home Phone – Critical Information Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre – Product Summary
Fibre Home Phone – Product Summary
Fibre Pro Speedboost
Gamer – Product Summary
Month to Month – Offer Summary
Static IP – Product Summary
VDSL – Product Summary
VDSL Home Phone – Product Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer

Retired Promotional Terms & Conditions

Gamer Plan – Sony PlayStation Offer
Swiftpoint Z Offer Terms and Conditions
Fibre Pro Speedboost
Flexi Promo – Offer summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer
6 Months half price – Offer Summary
Gamer Plan – Sony PlayStation Offer
Flexi Promo – Offer
summary – Available 22/11/2017-10/04/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions
 – Offer available 03/09/2018 – 24/10/2018