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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information for MyRepublic products and services in one place.

An update on changes: Our Terms and Conditions (including Customer Terms and Policies) have changed, and are effective from 15/01/2018.

Critical Information Summary

To help our customers to fully understand our plans, we have updated our Critical Information Summaries to a new format. Your plan inclusions and details remain the same.

Residential

VDSL – Critical Information Summary
Fibre 100 – Critical Information Summary

Fibre Pro – Critical Information Summary
Gigatown – Critical Information Summary
Gamer – Critical Information Summary

Home Phone – Critical Information Summary

Business

Essentials Fibre
Premium Fibre
Business Voice Line
Business Static IP
Committed Information Rate

Critical Information Summaries (Existing Customers Only)

Fibre Pro UFF – Flexi
Fibre Pro UFF – 12 Month Term