In these unprecedented times, we wanted to reach out and let you know that we’re working hard to keep your internet service running as smoothly as possible in the coming weeks.

 

The spread of COVID-19 has forced us to rethink how we interact within the community and begin key practices like social distancing to help slow the spread of the virus.

Helping customers stay connected

As more organisations recommend their staff to work from home, we wanted to assure you that all MyRepublic Fibre and VDSL services come with unlimited data (includes download and upload traffic) as long as you abide by our Acceptable Use Policy that ensures everyone has fair access.

If you need extra time to pay your bill, our normal payment extension process will be available.

Network capacity

Our network has been set up and capacity planned to handle peak evening traffic (when everyone is home from work and school) so we’re confident to mirror this performance during the day.

We’ll be keeping a sharp eye on how our network is performing and will upgrade as necessary if we see peaks beyond our normal high range – rest assured we are well set-up to cope.

Getting connected safely

There has been a number of important changes to the way orders will be handled by our installation partners for all Broadband Providers across New Zealand. Please visit this article for more information.

Customer service

As a global company, we value the health and safety of all our team members. We’re currently in the process of transitioning the vast majority of our team to be working from home, this includes our local and abroad customer service teams.

Remote working will mean we won’t be able to provide customer support as fast as we normally do. If this does happen, we’ll let you know.

In the meantime, don’t forget that you can also:

Looking forward

There will continue to be a lot of uncertainty ahead. However we know that during challenging times, New Zealanders band and support one another to see through these tough moments.

You are part of the MyRepublic family, and we want to assure you that we’ll do our level best to help in any way we can over the coming weeks.

 

Warm Regards,

Nicholas Demos

Managing Director ANZ