Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information for MyRepublic products and services in one place.

An update on changes: Our Terms and Conditions (including Customer Terms and Policies) have changed, and are effective from 10/02/2021.

Policies

Acceptable Use Policy
Privacy Policy
New – Privacy Policy
– Effective 1st December 2020
Credit Reporting Policy

Critical Information Summary

To help our customers to fully understand our plans, we have updated our Critical Information Summaries to a new format. Your plan inclusions and details remain the same.

Residential
Home Phone – Critical Information Summary

Business

Essentials Fibre
Premium Fibre
Business Voice Line
Business Static IP
Committed Information Rate

Promotional Terms and Conditions

Promotional Offer – May Offers

Promotional Offer – Autumn Offers (3MHP)

Promotional Offer – ATL March Offers

Promotional Offer – Recontract & Upgrades March 2021

Promotional Offer – February 2021 

Promotional Offer – December 2020

Competition Terms and Conditions

Gamer Perks – MyRepublic Montages Competition – Terms and Conditions

Retired General T&Cs – Valid until 09/02/2021

Retired Customer Terms – Valid until August 2020.

Promotional Offer -August 2020

Promotional Offer – Gamer Winter Voucher Bundle

Offer – Contract 12m Autumn 2020 Recontract

Promotional Offer – Hyperfibre March 2020

Promotional Offer – Gamer Summer – March 2020

Promotional Offer – Contract Summer – March 2020
6 Months Gamer Pro Upgrade – Gamer August 2019 

6 Months Fibre Pro Upgrade – Fibre August 2019 
Pay Monthly Flexi Plans –  June 2019
Fibre 100 – D2D Special

Summer Discount – November 2019 
Gamer Pro Summer Discount – November 2019
Gamer Summer Discount – November 2019 
Fibre 200 – D2D Special
Fibre 100 – 12 month – Glimp Special
Fibre 100 – pay monthly – Glimp Special
Gamer Student Offer  – October 2019 
Fibre Pro Student Offer – October 2019 
Fibre 100 Re-contracting Offer Dec19

Pay Monthly Summer Discount Feb 2020
Gamer Summer Discount Feb 2020
Pay Monthly Summer Discount Feb 2020

General Terms & Conditions
Residential Fibre Broadband
Business Fibre Broadband
Acceptable Use Policy
Privacy Policy

Retired Product Critical Information Summaries

Fibre Pro Promotion April 2019 
Fibre Pro – Critical Information Summary – Offer ended 22 November 2018.
VDSL – Critical Information Summary – Offer ended 1st October 2018.
Fibre 100 – Critical Information Summary  – Offer ended 1st October 2018.
Fibre Pro – Critical Information Summary – Offer ended 1st October 2018.
Gamer – Critical Information Summary – Offer ended 1st October 2018
Gigatown – Critical Information Summary
Gamer – Critical Information Summary
Fibre – Critical Information Summary
Fibre Home Phone – Critical Information Summary
Gamer – Critical Information Summary
Static IP – Critical Information Summary
VDSL – Critical Information Summary
VDSL Home Phone – Critical Information Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre – Product Summary
Fibre Home Phone – Product Summary
Fibre Pro Speedboost
Gamer – Product Summary
Month to Month – Offer Summary
Static IP – Product Summary
VDSL – Product Summary
VDSL Home Phone – Product Summary
VDSL, Fibre and Gigatown Offer Summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer

Retired Promotional Terms & Conditions

Gamer Plan – Sony PlayStation Offer
Swiftpoint Z Offer Terms and Conditions
Fibre Pro Speedboost
Flexi Promo – Offer summary
Fibre with Fibre Pro SpeedBoost – $99.99 Per Month Offer
6 Months half price – Offer Summary
Gamer Plan – Sony PlayStation Offer

Fibre 100, Fibre 200 – $59.99 Offer summary – Offer expired 31/12/2018

Flexi Promo – Offer summary – Offer expired 10/04/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions
 – Offer ended 24/10/2018
Sony PlayStation®4 500GB Fortnite Offer Terms & Conditions – Offer ended 31/10/2018
Visa Prezzy® Card Offer Promotional Terms & Conditions – Offer ended  13/01/2019
UFF Fibre Pro – Speedboost Offer– Offer ended 20/03/2018
Sony PlayStation®4 500GB Fortnite Offer Terms & Conditions – Offer ended 31/10/2018
Gamer Perks December 2018 – Offer ended 31/03/2019
Playtech Voucher Promotion December 2018 – Offer ended 31/03/2019
Gamer Fibre Pro Bundle Promotion May 2019
Gamer Fibre Pro Promotion April 2019 
3 Months Half Price – Prezzy Card Offer July 2019
3 Months Half Price – Gamer August 2019 
3 Months Half Price – Fibre August 2019 
3 Months Half Price – Fibre Pro August 2019 
Flexi Plans –  June 2019