We work with your local fibre company to arrange a suitable date and time to install your fibre. You will be advised of the pre-arranged installation date and you will need to be at home on the day of install to discuss with the technician. If an installation requires more than the standard work, the technician will discuss with you onsite at the time.

No all of our broadband plans are currently month-to-month plans with no fees for early exits.

If you ended up adding one of our fancy rental routers when you joined, you just need to either return it to us or pay a fair market rate if you want to keep it.

The only exception is our refurbished $0 Wifi Hub+ router which is yours to keep and does not need to be returned.

If you choose to rent or purchase a router there will be an upfront fee paid at point of purchase of $14.95 for postage and handling. This fee would not apply if you do not choose a router with your purchase.