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Getting started

  • A new connection will vary depending on if you have current technology in place or if you need an onsite appointment with a technician.
  • Generally, a new connection can take between 3-20 business days.
  • Once you submit your order you will receive a welcome email to your nominated address with details about the connection process, if you don’t receive this, please check your SPAM/JUNK folder.
  • Please don’t disconnect your service until you have been advised by us that your MyRepublic service is up and running.
  • Look out for further communications from MyRepublic about your connection, we will contact you:
    • When we have dispatched your modem – you will receive an SMS informing you of expected delivery date, remember, someone needs to be available to sign for your modem.
    • If we need additional information to be able to proceed with your order.
    • If we need to schedule an appointment at your premises and you need to be in attendance. When there is a network appointment to facilitate your service connection, usually the activation of your service will be completed within 2 days of this appointment, we will confirm when it is time to plug in your modem and connect to the MyRepublic network via Email & SMS – look out for these.
    • When your home phone service has been completed and is ready to use.
  • If at any time you need to follow up on the progress of your connection, go to the Contact Us page and complete the Order Enquiry Form.
  • Please note, if you are in an nbn™ New Development or HFC area, connection times can be longer depending on availability of technicians.

You can order a service online or alternatively call Customer Service on 1300 130 888 and we can take your order over the phone.

At service qualification we provide information on what nbn™ technology is servicing your address.

The table below outlines the upfront cost including the Wi-Fi Hub+ modem when you order a MyRepublic broadband service. This includes delivery.

Your monthly plan fee will only be charged once your service becomes active.

Plan Name Service Term Upfront cost including Wi-Fi Hub+ modem
nbn™ 50 or nbn™ 100 plan 24 Month Term $1
nbn™ 50 or nbn™ 100 plan 12 Month Term $60
nbn™ 50 or nbn™ 100 plan Month to Month $120
nbn™ Gamer 50 or 100 plan 12 Month Term $1
ADSL 24 Month Term $1
ADSL 12 Month Term $60
ADSL Month to Month $120

MyRepublic wants everyone to experience nbn™ the way its meant to be – Super-Fast and Unlimited. That’s why we only offer unlimited data and the choice of either the nbn™ 50 or 100 Speed Tier (nominal access line speed). This depends on your location and the nbn™ technology servicing your address at time of connection.

When you service qualify your address we will provide you with an indication of expected line speeds based on information from nbn™ and the technology servicing your address. This will determine the nbn™ Speed Tiers from which you can select at sign up. If you are in FTTN/B areas, we will let you know if your area is in co-existence, if you are, we recommend that you connect on the nbn™ 50 speed tier and if your line speeds can achieve maximum speeds, you have the option to upgrade to the nbn™ 100. nbn™ speed tiers (nbn™ 50 and nbn™ 100) refer to nominal access line speed, your speeds will vary based on the technology connecting your location to the nbn™. FTTN and FTTB speeds to be confirmed when active.

 

nbn™ technology nbn™ Speed Tier
FTTP nbn™ 50 or nbn™ 100
HFC nbn™ 50 or nbn™ 100
FW nbn™ 50
FTTN & FTTB nbn™ 50 or nbn™ 100

*nbn™ speed tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your address and the nbn™ technology servicing your address at time of connection.

  • For nbn™ technologies such as Fibre to the Node (FTTN) and Fibre to the Basement (FTTB) there will be a Co-Existence Period for the first 18 months after nbn™ is installed in your area. During this period, exchange based ADSL &/or special services may co-exist on the same network infrastructure as nbn™ services and your speed may be affected, this is due to the line being shared with existing copper services as well as the distance from the exchange.
  • For nbn™ services on the Fixed Wireless (FW) network the maximum nbn™ speed tier* is ‘nbn™ 50’, you can receive speeds of up to 50Mbps download and 20Mbps upload nominal nbn™ access line speed.
  • *nbn™ speed tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your location.
  • If you are on a FTTN or FTTB service, once your service has been transferred to MyRepublic, your connection with your previous service provider will automatically cancel.
  • If you are on a Fixed Wireless (FW) & Fibre to the Premise (FTTP), please retain your existing connection with your previous ISP until you have set up your MyRepublic connection, once you are up and running, contact your previous ISP to cancel your previous connection.
  • If you have an ADSL service and are moving to an nbn™ service, once your service has been transferred to MyRepublic, your connection with your previous service provider will automatically cancel.
  • If you connect to a MyRepublic ADSL plan, once nbn™ is available you can arrange to upgrade to the nbn™.
  • Your MyRepublic Wi-Fi Hub+ or Halo modem works on both ADSL and nbn™ networks so it’s a simple process of changing cables and connection.
  • If you have selected the MyRepublic 12 or 24 month contract, your contract is with MyRepublic not with the plan, so it simply moves over to your new nbn™ connection.

An nbn™ ready ADSL connection can take up to 20 business days depending on whether an appointment is required to connect your service. We will send you SMS and email updates with information on the progress of your service activation.

We provide you the first available appointment available, if you need to reschedule your appointment please contact Customer Service on 1300 130 888 at least 3 working days before your scheduled appointment date to arrange. For our contact details please click here.

If your details, such as your modem delivery address, payment information or contact details change after you have submitted your order, please contact Customer Service on on 1300 130 888 as soon as possible. We will assist you over the phone to update your details.

  • If you have existing telecommunication infrastructure into your home today, you will not pay for nbn™ installation if we connect your service on your existing infrastructure.
  • If you don’t have any telecommunication infrastructure at your current home, have had existing telecommunication infrastructure removed, or would like a second line into the property a $300 New Development Charge or $300 Subsequent Installation charge of may apply. In this instance, we will contact you and seek agreement to proceed.
  • If you would like a service connected
  • For more information on the nbn™ New Development Charge please click here.

Customers who are in the nbn™  Fibre to the Node or Fibre to the Basement footprint  have a period of 18 month from when nbn™  was officially available to make the switch to nbn™. During this period nbn™  powers down the speed to ensure customers who are still yet to make the switch and still on the old telecommunications network are not impacted.

On 1 April 2016, nbn™ introduced a New Development Charge  which is applicable to all nbn™ Service Providers. If your premises has been classified by nbn™ as a new development, MyRepublic will need to pass on the charge from nbn™ of $300 inc. GST. We will contact you if this is the case and seek permission to charge you for this, unfortunately if you decline this charge we are unable to proceed with your order.

  • Your appointment date can be rescheduled due to the following reasons, this is outside of our control:
    • High workload with technicians in the area;
    • Adverse weather conditions where it has been deemed unsafe to carry out the installation of the service and;
    • Additional Infrastructure is required to connect your home, that cannot be completed within the assigned appointment.

On the 27th November 2017, nbn™ announced their new initiatives to raise the standard of service quality on the nbn™ HFC network. nbn™ is temporarily pausing all new orders over the HFC network from the 11th December 2017.

See how this initiative may affect you:

New nbn™ HFC customers joining MyRepublic: If you are in a serviceable nbn™ HFC area, you need to place your order with MyRepublic by the 9th of December 2017.

Active MyRepublic nbn™ HFC customers: If you have a current MyRepublic nbn™ HFC service, you don’t need to do anything, nbn™ is working in the background to optimise the network.

If you have already submitted your order for a MyRepublic nbn™ HFC connection: If you submitted your order prior to the 9th of December 2017, you don’t need to do anything, your order will be completed in due course.

 Cancellation Policy

We know circumstances may change and you may be required to cancel your order when your service is yet to be connected. You can cancel your order without penalty and your modem payment refunded by contacting Customer Service prior to receiving notification that your service has been activated and we will access your account.

  • If you select to cancel an order in progress and it is within 20 business days of order submission you must return your modem in ‘as-new’ condition (modem is un-opened and unused with security seal in place) at your own expense to MyRepublic within 30 days.
  • If you select to cancel an order in progress that has exceeded the connection time frame of 20 business days, MyRepublic will provide a pre-paid return bag for you to return your modem in ‘as-new’ condition (modem is un-opened and unused with security seal in place).
  • Once we have received the modem in ‘as new’ condition – your initial modem payment will be refunded to you, and your account is closed.
  • If you do not return your modem within the time frame outlined above and you selected a 12 or 24-month service term the below additional charges will apply to recover the cost of the modem.
  • Plan Name Service Term Wi-Fi Hub+ Modem
    Recovery Charge
    Halo Modem
    Recovery Charge
    nbn™ 50 or nbn™ 100 plan 24 Month Term $119 $120
    nbn™ 50 or nbn™ 100 plan 12 Month Term $60 $60
    nbn™ 50 or nbn™ 100 plan Month to Month $0 $0
    nbn™ Gamer 50 or 100 plan 12 Month Term $119 $120
    ADSL 24 Month Term $119 $120
    ADSL 12 Month Term $60 $60
    ADSL Month to Month $0 $0

If your MyRepublic Broadband service has been connected and you select to cancel your service, you can request cancellation by:

  • Contacting Customer Service to request cancellation of your service.
  • If you have selected to cancel your Broadband service and have selected a 12-month term and you are still within your contract period an early termination fee of $199 will be applicable.
  • You are not required to return your modem to MyRepublic.

 Gamer Pro PlayStation® Redemption Promotion

New MyRepublic customers who signed up for the the below plans during the promotional period are eligible for a $200 PlayStation® redemption code. The code can be used for a $200 discount redeemable via the online Sony store for a Black or White PlayStation®4 Pro or PlayStation® VR

The promotion period for the 12-month Gamer Pro Plan is between the 28 July 2017 and 31 August 2017. Customers have until 31 October 2017 to use their $200 redemption code.

The promotion period for the Super-Fast Gamer Pro Bundle plan is between the 1st September 2017 and 30th November 2017. Customers have until 31 December 2017 to use their $200 redemption code.

The promotion period for the Unlimited nbn™ Gamer 50 and nbn™ Gamer 100 plan is between the 1st December 2017 and 31st January 2018. Customers have until 31 March 2018 to use their $200 redemption code.

 

Yes.

New customer who signed up for the 12-month Gamer Pro Plan between 28/07/2017 and 31/08/2017 have until 31/10/2017 to use their $200 redemption code.

New customer who signed up for the Super-Fast nbn™ Gamer Pro Bundle Plan between 01/09/2017 and 30/11/2017 have until 31/12/2017 to use their $200 redemption code.

New customer who signed up for the Super-Fast nbn™ Gamer Pro Bundle Plan between 01/12/2017 and 31/01/2018 have until 31/03/2018 to use their $200 redemption code.

Once you have received your redemption code from us, the codes can be redeemed online at the following links:

Order my Black PlayStation® 4 Pro

Order my White PlayStation® 4 Pro

Order my PlayStation® VR

Enter the promotion code in the cart summary page, once submitted the price will be updated accordingly.

Note: the redemption code is unique and can only be used once.

Yes.

  • Redemption codes must be redeemed by the date outlined in your offer.
  • Redemption codes are not transferrable
  • Redemption codes cannot be redeemed for cash or credit
  • Redemption codes cannot be sold or given away
  • Redemption codes can only be used at http://store.sony.com.au

A full list of terms and conditions for this promotion can be found here.

Once your order has been accepted and we can provide you with a service we will send you an email asking which product you want a redemption code for – this can be up to 3 working days from the date you place your order. Simply complete the form and we will send you your code within 5 working days.

Please keep an eye on your junk / spam folder to ensure that our redemption code confirmation email does not go into those folders.

In order to receive a redemption code, the following steps need to have been completed:

  • You need to have signed up for a 12-month Gamer Pro or the Super-Fast Gamer Pro Bundle plan – (month-to-month plans are not eligible)
  • We will email you and ask you to select either the PlayStation®4 Pro or the PlayStation®VR
  • Once you have submitted your request, please allow 5 working days for the code to be sent to you.

Note: be sure to check your junk / spam folder to make sure the redemption code confirmation email has not gone into your spam folder.

If you have completed all the above steps and 5 working days has elapsed since you submitted your request and you still have not received your code then contact us and we will check this for you.

Unfortunately you can only use your redemption code for the product you have selected.

Unfortunately you can only use your redemption code at the Sony Online store.

nbn™ Fixed Wireless Promotion

Customers who are serviced by nbn™ Fixed Wireless technology and connect between 23/10/17 and 31/01/18 can participate in a promotion run by nbn™ to receive a $50 Visa Gift Card.

To enter:

Simply complete the form with your details and the name of your installer.

For more information go to www.nbn.com.au/fixedwireless

Please note this promotion is run by nbn™ – MyRepublic cannot assist with any queries relating this this promotion or to provide you with updates on when you will receive your Visa Gift card.