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Getting Started

How can I apply for a new service?

  • You can order a service online or alternatively call Customer Service on 1300 130 888 and we can take your order over the phone.

How much does it cost to connect to MyRepublic?

  • If you connect on a 12 Month contract, you only pay $1 upfront and will receive our Wi-Fi Hub+ Modem, if you choose the no-lock in contract there is a $99 upfront fee including Wi-Fi Hub+. Your monthly plan fee will only be charged once your service becomes active.

What does the ‘Fastest nbn™ Speed’ mean?

  • MyRepublic wants everyone to experience nbn™ the way its meant to be- SuperFast and Unlimited. That’s why we only offer unlimited data and the fastest nbn™ speed available at your location – up to ‘nbn™ 100’ speed tier*. You can receive speeds of up to 100Mbps download and 40Mbps upload nominal nbn™ access line speed.
  • *nbn™ speed tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your location.

Why do different locations have different maximum speeds?

  • For nbn™ technologies such as Fibre to the Node (FTTN) and Fibre to the Basement (FTTB) there will be a Co-Existence Period for the first 18 months after nbn™ is installed in your area. During this period, exchange based ADSL &/or special services may co-exist on the same network infrastructure as nbn™ services and your speed may be affected, this is due to the line being shared with existing copper services as well as the distance from the exchange. nbn™ will notify you at the end of the Co-Existence period when all copper services will be removed and your speeds will improve. For nbn™ services on the Fixed Wireless (FW) network the maximum nbn™ speed tier* is ‘nbn™ 50’, you can receive speeds of up to 50Mbps download and 20Mbps upload nominal nbn™ access line speed.
  • *nbn™ speed tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your location.

How long does it take to connect MyRepublic nbn™ Broadband service?

  • A new nbn™ connection will vary depending on if you have current nbn™ technology in place or if you need an nbn™ technician appointment.
  • Generally, a new connection will take between 3-20 business days.
  • Once we have confirmed your order we will send you SMS and email updates with information on the progress of your service activation.
  • Please note, if you are in a New Development Area connection times may vary depending on your infrastructure and nbn™ requirements.

When should I cancel my previous service?

  • If you are on a FTTN or FTTB service, once your service has been transferred to MyRepublic, your connection with your previous service provider will automatically cancel.
  • If you are on a Fixed Wireless (FW) & Fibre to the Premise (FTTP), please retain your existing connection with your previous ISP until you have set up your MyRepublic connection, once you are up and running, contact your previous ISP to cancel your previous connection.
  • If you have an ADSL service and are moving to an nbn™ service, once your service has been transferred to MyRepublic, your connection with your previous service provider will automatically cancel.

What does nbn™ ready mean?

  • If you connect to a MyRepublic ADSL plan, once nbn™ is available we will contact you to organise and provide you the fastest speed available at your location up to 100Mbps.
  • Your MyRepublic Wi-Fi Hub works on both ADSL and nbn™ networks so it’s a simple process of changing cables and connection once we notify you that nbn™ is available.
  • If you have selected the MyRepublic 12 month contract, your contract is with MyRepublic not with the plan, so it simply moves over to your new nbn™ connection.

How long does it take to activate a MyRepublic ADSL Broadband service?

  • An nbn™ ready ADSL connection can take up to 20 business days depending on whether an appointment is required to connect your service. We will send you SMS and email updates with information on the progress of your service activation.

The appointment time I have been provided isn’t suitable-can I reschedule?

  • We provide you the first available appointment available, if you need to reschedule your appointment please contact Customer Service on 1300 130 888 at least 3 working days before your scheduled appointment date to arrange. For our contact details please click here.

How can I update my details after I have submitted my order?

  • If your details, such as your modem delivery address, payment information or contact details change after you have submitted your order, please contact Customer Service on on 1300 130 888 as soon as possible. We will assist you over the phone to update your details.

Do I need to pay for my nbn™ appointment?

  • If you have existing telecommunication infrastructure into your home today, you will not pay for nbn™ installation.
  • If you don’t have any telecommunication infrastructure at your current home or have had existing telecommunication infrastructure removed, a $300 New Development Charge may apply. In this instance, we will contact you and seek agreement to proceed.
  • For more information on the nbn™ New Development Charge please click here.

What is an nbn™ co-existence period?

  • Customers who are in the nbn™  Fibre to the Node or Fibre to the Basement footprint  have a period of 18 month from when nbn™  was officially available to make the switch to nbn™. During this period nbn™  powers down the speed to ensure customers who are still yet to make the switch and still on the old telecommunications network are not impacted.

What is the nbn™ New Development Charge?

  • On 1 April 2016,  nbn™ introduced a New Development Charge  which is applicable to all nbn™ Service Providers. If your premises has been classified by nbn™ as a new development, MyRepublic will need to pass on the charge from nbn™ of $300 inc. GST.We will contact you if this is the case and seek permission to charge you for this, unfortunately if you decline this charge we are unable to proceed with your order.

How come my installation appointment was rescheduled?

  • Your appointment date can be rescheduled due to the following reasons, this is outside of our control:
    • High workload with technicians in the area;
    • Adverse weather conditions where it has been deemed unsafe to carry out the installation of the service and;
    • Additional Infrastructure is required to connect your home, that cannot be completed within the assigned appointment.