Close  
1300 130 888

General

How do I arrange to move my service to a new address?

My address is now nbn™ ready and I have ADSL, can I move over to the nbn™?

Moving from ADSL to nbn™

If your address becomes serviceable for nbn™  it is an easy transition.

  • Your contract will continue, but an admin fee will apply.
  • Your Wi-Fi Hub+ works on both ADSL & nbn™ so no need to change your hardware or reset your Wi-Fi devices.
  • If you have had a letter from nbn™ informing you that nbn™ is available in your neighbourhood- simply contact us so we can organise the change over to your new nbn™ service.

 

Can I use a security system on my Broadband connection?

  • Yes, please check that your security system is Internet Protocol (IP) enabled.

Can I use a fax machine on my Broadband connection?

  • Yes, please check that your fax machine is Internet Protocol (IP) enabled.

 

Additional One-Off Charges

The following one-off additional charges may apply to your service.

Charge Type Price (inc GST)
nbn™ New Development Charge $300.00
nbn™ Subsequent Installation Charge $300.00
Relocation or Move House Charge $69.00
Service Re-connection Charge $69.00
No Fault Found Charge $220.00
Early Termination Charge $199.00 on a 12-month term
$0.00 on a month to month term
Modem Recovery Charge $98.00 on a 12-month term
$0.00 on a month to month term
Late Payment Charge $10


For more information please click here.

 

Gigatown

 

Who can enter the Gigatown Competition?

  • Anyone 18+ and an Australian resident can enter the competition.

Do you have to purchase something to be able to enter?

  • No purchase necessary, this competition is free to enter.

How do I know if I am in prize category A or B?

  • You must be in an eligible nbn™ Fibre to the Premise (FTTP) area to be Category A. There are 1.5 million premises who are FTTP, if you aren’t in Category A, you are in Category B.

How fast will 1Gbps speeds give me?

  • Like all products, these are based on nominal access speeds from our wholesale provider nbn™ , hence it may not be physically possible to achieve the full 1Gbps speed, however being FTTP, the achievable speeds will be lighting fast!

If I am not a MyRepublic customer in Gigatown, can I still connect on the 1Gbps plan?

  • MyRepublic will be opening up a limited number of connections to non MyRepublic customers when we launch Gigatown. Non successful competition entrants in that town will be offered this first.