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Broadband & Home Phone
Frequently Asked Questions

Broadband

  • The nbn™ is Australia’s new landline phone and internet network. nbn™ is being built on behalf of the Federal Government to provide Australians with access to all the benefits of fast and reliable internet services, wherever they live. MyRepublic uses nbn™ infrastructure combined with our purpose built network for National Broadband Networks to deliver you SuperFast Unlimited Internet.
  • The nbn™ network is designed to replace or upgrade Australia’s existing copper network, which is no longer sufficient to support our growing demand for faster and more reliable internet connections. It will be delivered via nbn™ FTTP (Fibre to the Premises), FTTB (Fibre to the Building), FTTN (Fibre to the Node) & FW (Fixed Wireless) and HFC (Hybrid Fibre Coaxial).

You can find out if you are currently serviceable in an nbn™ area by entering your address here. If you can’t get nbn™ currently, you may be eligible for an nbn™ ready ADSL2+ service.

During your service qualification check on our website, we will let you know what the maximum nbn™ speed is available at your address at the time of connection. This can be up to the nbn™ 50 Speed Tier or up to the nbn™ 100 Speed Tier*. nbn™ does not support nbn™ 100 Speed Tier on the Fixed Wireless technology. *nbn™ Speed Tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your location and the nbn™ technology servicing your address.

MyRepublic provides the fastest nbn™ Speed Tier – up to the nbn™ 100 Speed Tier (nominal access line speed). This depends on your location and the nbn™ technology servicing your address.

Fibre to the Premises (FTTP): Up to nbn™ 100 Speed Tier
Fibre to the Node (FTTN): Up to nbn™ 50 or nbn™ 100 Speed Tier
Fibre to the Basement (FTTB): Up to nbn™ 50 or nbn™ 100 Speed Tier
Hybrid Fibre Co-Axial (HFC): Up to nbn™ 100 Speed Tier
Fixed Wireless (FW): Up to nbn™ 50 Speed Tier

For customers connected to the nbn™ via FTTN or FTTB, your nbn™ Speed Tier will be determined by the maximum theoretical access line speed as advised by nbn™. If your connection cannot achieve speeds up to the nbn™ 100 Speed Tier, we will provision your service on the nbn™ 50 Speed Tier.

The nbn™ Speed Tier stated above are the maximum theoretical access line speed that can be delivered over the
nbn™. MyRepublic makes no guarantees of any kind on the actual speed that will be achieved by any individual user as we rely on our supplier to ensure services are provisioned to deliver optimum speeds at all times. Actual speeds may be slower than the nominal access line speed and can vary due to a range of factors such as the content being downloaded by the end-user, your distance and the quality of the copper from the node or basement for FTTN and FTTB services, backhaul networks, and your hardware and software configuration. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Co-Existence Period
A Co-Existence Period may exist for services using nbn™ FTTB and FTTN. During this period exchange based ADSL
and/or special services may co-exist on the same network infrastructure as the nbn™ services. In this case, optimal speeds may not be possible due to interference from equipment or network provided by other services.

The MyRepublic’s ADSL service is a residential Naked DSL service that allows you to experience the benefits of ADSL2+ speeds without the cost of line rental. You can also take an optional Home Phone service with your Broadband connection.

  • MyRepublic uses the Optus ADSL2+ network. ADSL services provides a maximum download speed of 20Mbps download and 1Mbps upload. Actual speeds will vary due to several factors such as:
  • The distance from the exchange
  • The quality of the telecommunications infrastructure
  • How many devices are connected at the same time
  • Congestion at the exchange
  • Downloading large files such as updating software or backing up content will affect the speed.

Below is a theoretical estimate of your speed based on the distance from the exchange.

These factors are outside of the MyRepublic network and not within our control:

Distance Maximum Theoretical Estimated Download Line speed
1kms Up to 20 Mbps
2kms Up to 15 Mbps
3kms Up to 10 Mbps
4kms Up to 5 Mbps
5kms Up to 3 Mbps
  • We have our own dedicated speedtest server tailored specifically for MyRepublic customers available here.
  • To run a speedtest, connect your modem to your computer or laptop via an ethernet cable followed by clicking the ‘Run Test’ option via our speedtest website.
  • Our standard Broadband plans come standard with a Dynamic IP Addresses. This means your Internet Protocol (IP) address will change from time to time without giving you notice. Our Dynamic IP address is a private IP address and may use CGNAT to route and will not be appropriate for customers wanting to use port forwarding.
  • Our Gamer plan comes with the perk of a Static IP address which is also public. Your Internet Protocol (IP) address will remain the same and not change.
  • If you would like a Static IP address upgrade to our Gamer Pro plan by contacting Customer Service.

Home Phone

MyRepublic Home Phone service is a limited “Voice over Internet Protocol” or “VoIP” phone service that allows you to make and receive calls using a broadband connection. The voice service is optional and there is a limit of one MyRepublic Voice service per household.

The Wi-Fi Hub+ modem has a built in Analogue Telephone Adaptor. This means you simply need a compatible analogue telephone handset or a handset that is “Voice over Internet Protocol” or “VoIP” compatible to plug into the first green telephone port of your Wi-Fi Hub+.

There are quite a few features automatically available and add more to customise your service. The following features are automatically available on your Home Phone service:

  • Call Forward
  • Call Waiting
  • 3-Way Calling
  • Caller ID Blocking
  • Speed Dial

Additional Features that can be added to your service at your request for a low monthly cost:

  • Voicemail
  • Private Number
  • Calling Number Display

Yes, you can request to change your plan by contacting Customer Service. Your plan change will take effect from your next billing period.

Yes, you can transfer your number across to MyRepublic.

Yes, we can set up a new Home Phone service for you at your address. We will advise you of your phone number via email. MyRepublic allocates a number from number range of your closest capital city (which will be “out of area number” if you are not located in that city).  If you have an out of area number, calls to and from that number will be charged as if you are in the standard zone unit (calling area) for the number, and you may not be able to port the number to another provider.

When you take a MyRepublic Home Phone service, your name and address will be listed in the white pages. If you request a Private Number (silent line) with MyRepublic we will not list your number however the information with White Pages and other directory services may take some time to update their records.

  • Our standard Broadband plans come standard with a Dynamic IP Addresses. This means your Internet Protocol (IP) address will change from time to time without giving you notice. Our Dynamic IP address is a private IP address and may use CGNAT to route and will not be appropriate for customers wanting to use port forwarding.
  • Our Gamer plan comes with the perk of a Static IP address which is also public. Your Internet Protocol (IP) address will remain the same and not change.
  • If you would like a Static IP address upgrade to our Gamer Pro plan by contacting Customer Service.

You can take your MyRepublic Home phone number with you if you are moving within the same state. If you move to another state or territory we will provide you with a new number.

During your sign-up journey, you can request to take a MyRepublic Home Phone service. If you did not take this option at sign-up you can contact Customer Service to have a Home Phone service activated. We can either transfer your existing Phone Number or allocate you a brand-new number from number range of your closest capital city (which will be “out of area number” if you are not located in that city).  If you have an out of area number, calls to and from that number will be charged as if you are in the standard zone unit (calling area) for the number, and you may not be able to port the number to another provider.

Yes, you can access 1223 and 1225 Directory Assistance services.  The following charges apply:

  • 1223 Australian Directory Assistance: 50c per call plus $1.30 Call Connection Fee.
  • 1225 International Directory Assistance: $1.65c per call plus $1.30 Call Connection Fee.

Home Phone Features

  • Yes, please contact Customer Service and we will help you add Voicemail to your Home Phone service.
  • To activate voicemail this can take up to 1 business day.
  • Once your Voicemail service is activated we will notify you via email with information on how to use the feature.
  • To access your Voicemail service dial 1212 from your MyRepublic Home Phone service and follow the prompts to set up your Voicemail message (greetings).
  • Calls to 1212 are included in your Home Phone plan at $0.00.
  • *Please do not use Call Forwarding if you wish to forward your calls to Voicemail.

Yes, please contact Customer Service and we will help you add Private Number to your Home Phone service. This feature permanently masks your telephone number as private. Your number is also not displayed in any Directory Assistance services (this may take up to 7 working days to update in the online Directory Assistance Services). To activate Private Number this can take up to 1 business day. We will notify you of your feature activation via email.

Yes, 3-Way Calling is automatically available on your Home Phone service.

Follow the steps below to make a 3-Way Call.

  1. Dial the first number you want to participate in the 3-Way Call.
  2. When the first participate answers the call, place the call on hold by pressing the  ‘hold’, ‘flash’ or ‘recall’ button on your telephone handset.
  3. Dial the second number you want to participate in the 3-Way Call.
  4. When the second participate answers the call, press the  ‘hold’, ‘flash’ or ‘recall’ button to join the calls.

Standard Call Rates apply for each forwarded call depending on your Home Phone plan call pricing.

If you are having problems making 3-Way Call please consult your telephone user guide for further assistance on how to make a call.

Yes, Call Forwarding is automatically available on your Home Phone service.Follow the steps below to forward your calls to an alternative number:

  • To set up your Call Forwarding Immediate: Lift up your telephone handset and dial *72* followed by the phone number you want your calls forwarded to e.g. *72*0299990000. You will hear a recorded announcement that your Call Forwarding has been activated.
  • To disable your Call Forwarding Immediate: Lift up your telephone handset and dial #72. You will hear a recorded announcement that your Call Forwarding has been disabled.

Standard Call Rates apply for each forwarded call depending on your Home Phone plan pricing.

*Please do not use Call Forwarding if you have Voicemail.

Yes, to see the number of incoming calls you will need to add Calling Number Display on your Home Phone service.

Contact Customer Service to add this feature to your service To activate Calling Number Display this can take up to 1 business day once the feature has been activated the telephone number of incoming calls will be displayed on the screen of your compatible telephone.

Yes, Caller ID Blocking is automatically available on your Home Phone service this feature allows you to block the display of your phone number on specific calls by using Caller ID Blocking.

Follow the steps below to block the display of your phone number:

  1. Lift up the telephone handset and wait for a dial tone.
  2. Press * (star) 31 * (star) followed by the number you want to call. For example: *31*0299992222.
  3. Your number will appear as private or blocked for this call only.

Standard Call Rates apply for each call depending on your Home Phone plan pricing.

Yes, Caller Waiting is automatically available on your Home Phone service. A discreet tone alerts you that there is another call waiting.

To answer a call that is waiting, simply press the ‘hold’ key on your telephone to place the existing call on hold and answer the incoming call. If you are having problems using Call Waiting please consult your telephone user guide for further assistance on how to use call waiting.

Yes, Speed dial is automatically available on your Home Phone service. This feature allows you to configure specific telephone numbers that is dialed automatically with a push of a single button on your telephone handset.

Follow the steps below to set up speed dial:

  1. Lift up the telephone handset and wait for a dial tone.
  2. Dial * (star) 50 * (star) enter the speed dial slot this can be 1 to 431000 followed by the telephone number. For example: If you want to store your mobile number as speed dial 1: *50*1 followed by your mobile number.
  3. Your number will appear as private or blocked for this call only.

Standard Call Rates apply for each call depending on your Home Phone plan pricing.

We will send you an email to let you know the feature is activated on your service including information on how to use the feature. Features can take up to 1 business day to activate on your service.

Yes, at MyRepublic we provide a suite of Home Phone features with or without a monthly cost. If you would like to remove any features currently available on your service please contact Customer Servicefor assistance.

We charge you monthly in advance for your Home Phone Feature(s). If you have activated a home phone feature mid-month you will be charged in full for your mid-month and a month in advance. We do not pro-rate charges.

There are quiet a few features automatically available on your service and features that can be added upon request. Contact Customer Service so we can help customise your Home Phone service.

Home Phone Features Troubleshooting

  • Lift your telephone handset and wait for a dial tone, dial 1212to access voicemail.
  • If you are unable to access 1212 but have a dial tone on your service, please contact Customer Service for assistance.
  • Call yourself on your Home Phone number and don’t answer the call. See if your call diverts to your voicemail service.
  • Turn off any Call Forwarding rules you may have set up on your home Phone service. Calll Forwarding rules will override your Voicemail settings. For example: If you have set Call Forwarding Immediate – this will divert your call to the number of your choice rather than providing your caller the option to leave a message on your voicemail service.
  • Lift your telephone handset and wait for a dial tone, call your mobile phone to see if your number appears as private.
  • If your telephone number is not displaying as Private, please contact Customer Service for further assistance.
  • If you are receiving incoming calls, but the telephone number is not displaying on your phone make sure you have a Calling Number Display compatible handset that works over the Internet.
  • If you have another CND compatible phone, try plugging this in to determine if it’s a telephone handset issue. This is known as an Isolation Test.
  • If Calling Number Display is still not working please contact Customer Service for further assistance.
  • Lift your telephone handset and wait for a dial tone, on your dial pad press *31* followed by your mobile number. You should be able to see that your number appears as private.
  • If Calling ID Blocking is still not working please contact Customer Service for further assistance.
  • Make a call to a number you have access to. Answer the call.
  • Take a spare phone or mobile and call yourself on your Home Phone number.
  • You should hear a light beeping tone to notify you that you are calling in.
  • It is important to make sure you don’t have Call Forwarding immediate set up on your home phone service as this will divert the call immediately to the number you have selected.