Accounts and Billing Support

For your convenience, your bill is emailed to you on your billing cycle date. We bill you monthly in advance for your MyRepublic services commencing from the date your service is activated.

You can also access your previous invoices via MyAccount.

MyRepublic requires you to provide a Visa, MasterCard, American Express credit or debit card or PayPal account at sign up.  These payment details will be charged 14 days after your invoice is generated.

You can update your payment card details in MyAccount. Simply log in with your email address and the password you nominated at sign up.

To find out your outstanding balance or to make an instant payment using the payment method we have on file complete and submit the Payment Request form available here.

To make a manual payment for an outstanding balance your account, fill our the payment request and we will process to debit the outstanding balance from the nominated payment card we have on file for you.

No, we do not charge any fees or surcharges for credit or debit card payments.

You can view your usage online at MyAccount. Please note call data may be 48 hours behind.

If you would like to change your Home Phone plan, please contact Customer Service. Your plan change will commence from next your billing cycle date.

Click here to view our Invoice Explainer to help you understand your first invoice.

The following one-off additional charges that may apply to your service. All pricing is GST

For active new customers who signed up with MyRepublic from the 6th February 2018 onwards, MyRepublic has made changes to the name of the service plan that appears on your invoice.

A table of the name changes that has been implemented is below.

This change has been made to bring it in line with other changes that have recently been made to our current market plan names.

This change was implemented on Friday 8th June, therefore from the next invoice onwards after this date you will see the new service plan name.

An email has been sent to all customers who will have the new service plan name on their next invoice.

Note: this change is limited to the plan name itself, all other aspects of your MyRepublic service such as the monthly plan fee and the nbn™ tier will remain the same.