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You are invited to participate in MyRepublic’s speed testing program

What is the program?

The Australian Competition and Consumer Commission (ACCC) recently introduced a new way for Internet Service Providers like MyRepublic to gain a better understanding of our customers real-world broadband speed and network performance, which will allow us to optimise our network where we can.

The outcome of this program will also allow us to publish the typical nbn™ evening speeds our customers receive.

What does being a volunteer entail?

MyRepublic has partnered with SamKnows to roll out devices (Whiteboxes) that will be provided to our volunteers.

The Whitebox is a testing unit that plugs into one of the ethernet ports on your modem and performs automated speed tests on your internet connection during peak and off-peak usage times.

If you are selected to become a volunteer, we will apply a recurring $10 credit* to your MyRepublic monthly invoice for the period of which you are a volunteer.

The Whitebox will NOT record any personal information or internet browsing history and will not interfere with your service.

Apply to be a MyRepublic Volunteer

Invitation to participate is by email. To register your interest please complete the form below.

If you are selected, we will be in contact via email to advise of next steps.

Further information regarding the monitoring program can be found in the FAQ section below the form.

*Terms & Conditions of MyRepublic Broadband Monitoring Program (“Program”):
By participating in the program MyRepublic has the right to publish average speeds based on your data and the other program volunteers. In order to receive your recurring $10 credit, the device must be connected to your MyRepublic modem and be powered on at all times. The $10 credit is inclusive of GST and will be applied to your MyRepublic monthly invoice monthly in arrears once MyRepublic has confirmed that the device  was connected for the entirety of the previous month. The ownership of the Whitebox and the Software remains with MyRepublic Pty Ltd.
If you intend to cancel your MyRepublic service or no longer wish to be a volunteer of the Program please notify MyRepublic Customer Service via email. MyRepublic reserves the right to discontinue your participation from the Program at any time. If you are no longer a volunteer of the Program, MyRepublic will send you a return postpaid satchel for you to return the device. Failure to return the device with 14 days may incur a $99 charge. MyRepublic Customer Terms & Conditions apply.

The Whitebox is a device that connects to your existing MyRepublic modem via an ethernet cable. This device will run and collect information on the quality (speed performance) of your nbn™ internet connection and supplies this data back to MyRepublic.

The information gathered from all of the Whiteboxes in circulation will be collated and MyRepublic’s typical evening speed (7-11pm) will be calculated in accordance with the guidelines set out by the ACCC.

This information will also be used by the MyRepublic team as a health check to ensure our network is optimised to its full potential.

The performance of your internet connection only. No personal information or internet history / activity is recorded. The tests conducted are:

Download: The speed at which data can be transferred from the internet to your computer. Download speed is measured in megabits per second (Mbps).

Upload: The speed at which information is transferred from your computer to the internet. Upload speed is measured in megabits per second (Mbps).

Latency:  When your data is sent over a network, it’s broken down into little ‘packets’. Latency is the total amount of time it takes for a packet of data to travel from your computer to the test server and back to your computer. The shorter the latency, the better.

Website Load: The time it takes for a specific website to fully load. This is a sort of combination test that includes download, latency and DNS in one test that accurately mimics real-world usage.

Jitter: Refers to the variation in the delay of received packets. Packets should be sent over a network in a steady, continuous stream and with the packets evenly spaced.

Packet Loss: Is the number of packets that are sent over a network that don’t make it to their destination. High packet loss can impact streaming media services and online gaming.

DNS: The Domain Name System (DNS) connects the website address to the actual website. Put simply, the DNS translates the website names, such as www.accc.gov.au, to their respective numerical IP addresses that are needed for locating and identifying computer services and devices. If you’ve entered a website address and the website won’t load, then you may have a DNS problem.

In order to get a range of locations and nbn™ technologies, we have invited a cross section of our customer base. Customers will be selected on this criteria.

No. The Whitebox will only run automated tests on your home connection when you’re not using the internet, or when the internet is being used at such a low level that running our tests won’t make an impact.

The Whitebox must always be connected and turned on as tests will be performed at various times throughout the day, every day.

SamKnows is an experienced internet testing provider, with a proven track record in testing broadband connections in international monitoring programs, which have enhanced consumer information, decision-making and competition in overseas markets. For more information, visit the SamKnows website.

The device will be delivered using e-parcel via Australia Post and should be delivered within 2 – 5 business days of dispatch depending on your location. You will need to sign for the delivery.

Australia Post will provide you with a tracking number for your device via SMS and email as soon as it becomes available.

If you’re not around to sign for a delivery, or there’s no safe place for Australia post to leave the item, the modem will be taken to your local Post Office to await collection. When collecting your modem you’ll need to take identification with you. You’ll have 10 business days to collect it before the item is returned to the sender.

Your $10 recurring credit will be applied to your account the month following once MyRepublic has confirmed that the device was connected for the entirety of the previous month.