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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.

Customer Terms

Acceptable Use Policies

Policies

Service Consent

Critical Information Summary

Super-Fast nbn™ Bundle  – Offer available from 1st September 2017

Super-Fast Gamer Pro Bundle – Offer available from 1st September 2017

Broadband Bundle Offer available from 1st September 2017

Critical Information Summaries – Retired Plans

Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Broadband Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Gigatown Plan Offer available 19/07/2017-31/08/2017

Unlimited Broadband Plan – Offer available 15/11/2016-31/08/2017

Current Promotional Terms and Conditions

Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available from 1st September 2017

Retired Promotional Terms and Conditions

PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016

Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016

PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017

Australia’s first Gigatown Competition Terms and Conditions  Competition available 27/03/2017-31/05/2017

Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017

International Call Rates – Retired

International Plus Call Rates – Offer available 15/11/2016-31/08/2017

Warranty