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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.

Policies

MyRepublic Acceptable Use Policy

Optus Acceptable Use Policy

Privacy Policy – Updated 18/09/2020

New – Privacy Policy – (effective as of 1st December 2020)

Credit Reporting Policy – Updated 18/09/2020

Financial Hardship Policy – Last updated 18/09/2020

Complaint Handling Policy – Last updated 18/09/2020

Copyright Infringement Policy

Copyright Regulation Policy

Customer Service Guarantee Waiver – Last updated 18/09/2020

Critical Information Summaries - Current Offers

Consumer

Unlimited nbn™ 250/25 Home Superfast plans –  Offer available from 27/08/2020

Unlimited nbn™ Gamer 250/25 plans –  Offer available from 27/08/2020

Unlimited nbn™ Standard plansOffer available from 2708/2020

Unlimited nbn™ Essential plans –  Offer available from 27/08/2020

nbn™ Gamer Pro Essential PlansOffer available from  27/08/2020

Unlimited 100/20Mbps Promo Plan – Powered by nbn™ – Offer available from  26/11/2020

Unlimited Gamer Pro 100/20Mbps Promo Plan – Powered by nbn™ – Offer available from 26/11/2020

Unlimited nbn™ 100 Premium PlansOffer available from  27/08/2020

nbn™ Gamer Pro Premium PlansOffer available from  27/08/2020

Business

MyBusiness Lite and MyBusiness Pro Plans Offer available from 27/08/2020

Service Consent

Promotional Terms and Conditions

No current promotion

International Call Rates

International Call Rates – Applicable to services ordered between 15/11/2016-31/08/2017

International Call Rates – Applicable to services ordered between from  01/11/2017-03/06/2018.

Additional Charges

Additional Charges – Charges valid for plans available from 21/12/2018

Additional Charges – Charges valid for plans available between 06/02/2018-20/12/2018

Additional Charges – Charges valid for plans available between 15/11/2016-05/02/2018

Additional Charges (Business) – Charges valid for MyBusiness plans

Critical Information Summaries (Existing Customers Only)

Critical Information Summaries - Retired Plans

Unlimited 100/20Mbps Plan – Powered by nbn™ – Offer available from  27/08/2020 – 26/11/2020

Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available from  27/08/2020 – 26/11/2020

Unlimited nbn™ 250/25 Home Superfast plans – Offer available from 05/03/2020 – 27/08/2020

Unlimited nbn™ Gamer 250/25 plans – Offer available from 05/03/2020 – 27/08/2020

Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020

Unlimited nbn™ Standard plans – Offer available from 05/03/2020 – 27/08/2020

Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020

nbn™ Gamer Pro Essential Plans – Offer available from 05/03/2020 – 27/08/2020

Unlimited 100/20Mbps Plan – Powered by nbn™ — Offer available from 05/03/2020 – 27/08/2020

Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available from 05/03/2020 – 27/08/2020

Unlimited nbn™ 100 Premium PlansOffer available from 05/03/2020

nbn™ Gamer Pro Premium PlansOffer available from 05/03/2020

Exclusive WhistleOut Plan –  Offer available Exclusively via WhistleOut from 17/09/2019

nbn™ 50 Promo Plan –  Offer available from 20/09/2019

Unlimited 100/20 Promo Plan –  Exclusive Offer only available at selected addresses

Unlimited nbn™ Essential plans –  Offer available 21/01/2020 – 05/03/2020

Unlimited 100/20Mbps Plan – Powered by nbn™ – Offer available 29/01/2020 – 05/03/2020

Unlimited nbn™ 100 Premium Plans – Offer available 07/02/2020 – 05/03/2020

nbn™ Gamer Pro Essential Plans – Offer available 21/01/2020 – 05/03/2020

Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available 29/01/2020 – 05/03/2020

nbn™ Gamer Pro Premium Plans – Offer available 07/02/2020 – 05/03/2020

Unlimited nbn™ 100 Premium Promo PlansOffer available 19/12/2019 – 06/02/2020

Unlimited nbn™ 100 Gamer Pro Premium Promo PlansOffer available 19/12/2019 – 06/02/2020

Unlimited nbn™ Essential plansOffer available 24/07/2019 – 20/01/2020

Unlimited nbn™ 100 Premium Promo PlansOffer available 09/09/2019 – 19/12/2019

nbn™ Gamer Pro Premium Promo Plans – Offer available from 09/09/2019 – 19/12/2019

Unlimited nbn™ Premium plans – Offer available 26/06/2019 – 08/09/2019

Gamer Pro Premium plans  – Offer available 26/06/2019 – 08/09/2019

Unlimited nbn™ plans –  Offer available 26/06/2019 – 23/07/2019

Unlimited nbn™ plans –  Offer available 07/03/2019 – 25/06/2019

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available 11/01/2019 – 25/06/2019

Unlimited nbn™ plans – Door to Door Exclusive – Offer available 01/12/2018 – 31/12/2018

Unlimited ADSL Plans – Offer available 01/02/2019 – 11/04/2019

Unlimited nbn™ plans – Offer available 01/02/2019 – 06/03/2019

Unlimited ADSL Plan  – Offer available 21/12/2018 – 31/01/2019

Unlimited nbn™ Essential plan Offer available 11/12/2018 – 31/01/2019

Unlimited nbn™ Premium Promo plan  – Offer available 22/01/2019 – 31/01/2019

Unlimited Essential Promo plan  –  Offer available 11/01/2019 – 31/01/2019

Unlimited nbn™ Essential & Unlimited Premium plans  Offer available 11/01/2019 – 21/01/2019

Unlimited ADSL PlanOffer available 21/12/2018 – 10/01/2019

Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 21/12/2018 – 10/01/2019

Unlimited Essential Promo plan  – Offer available 21/12/2018 – 10/01/2019

Unlimited ADSL Plan – Offer available 26/10/2018 – 20/12/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 26/10/2018 – 20/12/2018

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available 26/10/2018 – 20/12/2018

Unlimited Essential Promo plan  –  Offer available 26/10/2018 – 20/12/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 06/02/2018 – 26/10/2018

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available 06/02/2018 – 26/10/2018

Unlimited Essential Promo plan  –  Offer available 26/10/2018 – 04/12/2018

Unlimited ADSL Plan – Offer available 06/02/2018 – 25/10/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 31/08/2018 – 25/10/2018

Unlimited Essential Promo plan Offer available 05/10/2018 – 25/10/2018

Unlimited Standard Plus Promo plan  – Offer available 08/09/2018 – 04/10/2018

Unlimited Premium Plan  – Offer available 06/02/2018 – 30/08/2018

Super-Fast nbn™ Bundle  – Offer available 01/09/2017 – 05/02/2018

Super-Fast Gamer Pro Bundle – Offer available 01/09/2017 – 05/02/2018

Broadband Bundle Offer available 01/09/2017 – 05/02/2018

Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016 – 31/08/2017

Unlimited nbn™ Broadband Plan – Offer available 15/11/2016 – 31/08/2017

Unlimited nbn™ Gigatown Plan Offer available 19/07/2017 – 31/08/2017

Unlimited Broadband Plan – Offer available 15/11/2016 – 31/08/2017

Business

MyBusiness Lite and MyBusiness Pro Plans  Offer available January 2020 – 27/08/2017

Retired Promotional Terms and Conditions

MyRepublic Gamer Pro Premium Sennheiser GSP 500 Bundle Terms & Conditions – March 2020 – Offer available 06/01/2020-17/05/2020

MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019 – V3 – Offer extensionOffer available 06/01/2020-15/01/2020

MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019 – v2  – Offer available 19/12/2019 – 05/01/2020

MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019  – Offer available 02/12/2019 – 18/12/2019

Gamer Pro Corsair Void Pro RGB Wireless Gaming Headset Bundle Terms & Conditions  – Offer available 01/12/2019 – 11/12/2019

Gamer Pro Corsair K68 Mechanical Gaming Keyboard Promotional Terms & Conditions – Offer available 16/09/2019 – 30/11/2019

Gamer Perks Terms & Conditions: MWAVE Discounts Promotion – September 2019 – Offer available 01/09/2019 – 12/09/2019

PAX AUS 2019 Prize Promotions Terms & Conditions – Offer available 11/10/2019 – 13/10/2019

Gamer Pro HyperX Cloud Stinger Wireless Gaming Headset Second Run Promotional Terms and Conditions – Offer available 08/08/2019 – 15/09/2019

Gamer Pro HyperX Cloud Stinger Wireless Gaming Headset Promotional First Run Terms and Conditions – Offer available 05/07/2019 – 08/08/2019

MyRepublic Loyalty Offer – Terms and ConditionsOffer available 29/05/2019 – 21/07/2019

MyRepublic Loyalty Promotional Offer – Terms and Conditions – Offer available 16/05/2019 – 30/06/2019

Gamer – Hyperx Cloud Alpha Headset – Promotional Terms & Conditions – Offer available 18/04/2019 – 30/06/2019

Gamer Perks – Terms and Conditions – December 2018 – Offer available 05/12/2018 – 31/12/2018

Gamer Pro – Sony PlayStation 4 500GB Fortnite Bundle – Offer available 03/08/2018-31/10/2018

Swiftpoint Z October 2018 Competition  – Offer available 10/10/2018 03/08/2018-26/10/2018

nbn™ Gamer 50 & Gamer 100 – Swiftpoint Z Offer – Offer available 15/03/2018-02/08/2018

PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016

Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016

PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017

Australia’s first Gigatown Competition Terms and Conditions  Competition available 27/03/2017-31/05/2017

Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017

Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available 28/07/2017-05/02/2018

Unlimited nbn™ 50 and nbn™ 100 plan PlayStation Offer – Offer available 06/02/2018-28/02/2018