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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.

Service Consent

Phone Porting Consent

Critical Information Summaries – Current Offers

Consumer

Unlimited nbn™ plans –  Offer available from 07/03/2019

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available from 11/01/2019

Unlimited nbn™ plans – Door to Door Exclusive

Business

MyBusiness Lite and MyBusiness Pro Plans 

Key Fact Sheets

Key Fact Sheet – NBN Services

International Call Rates

Applicable to services ordered between 15/11/2016-31/08/2017.

View International Call Rates here

 

Applicable to services ordered between from  01/11/2017-03/06/2018.

View International Call Rates here

Additional Charges

Additional Charges – Charges valid for plans available from 21/12/2018

Additional Charges – Charges valid for plans available between 06/02/2018-20/12/2018

Additional Charges – Charges valid for plans available between 15/11/2016-05/02/2018

Additional Charges (Business) – Charges valid for MyBusiness plans

Critical Information Summaries (Existing Customers Only)

Unlimited nbn™ 50 (Existing Customers Only)     April 2018 onwards

Unlimited nbn™ Gamer 50 (Existing Customers Only)     April 2018 onwards

Unlimited nbn™ 50 with Gamer (Existing Customers Only)     July 2018 onwards

Gigatown Flexi (Existing Gigatown Customers Only)     April 2019 onwards

Critical Information Summaries – Retired Plans

Unlimited ADSL Plans– Offer available 01/02/2019-11/04/2019

Unlimited nbn™ plans – Offer available 01/02/2019-06/03/2019

Unlimited ADSL Plan  – Offer available 21/12/2018-31/01/2019

Unlimited nbn™ Essential plan Offer available 11/12/2018-31/01/2019

Unlimited nbn™ Premium Promo plan  – Offer available 22/01/2019-31/01/2019

Unlimited Essential Promo plan  –  Offer available 11/01/2019-31/01/2019

Unlimited nbn™ Essential & Unlimited Premium plans  Offer available 11/01/2019-21/01/2019

Unlimited ADSL PlanOffer available 21/12/2018-10/01/2019

Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 21/12/2018-10/01/2019

Unlimited Essential Promo plan  – Offer available 21/12/2018-10/01/2019

Unlimited ADSL Plan – Offer available 26/10/2018-20/12/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 26/10/2018-20/12/2018

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available 26/10/2018-20/12/2018

Unlimited Essential Promo plan  –  Offer available 26/10/2018-20/12/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 06/02/2018-26/10/2018

Gamer Pro Essential & Gamer Pro Premium plans  – Offer available 06/02/2018-26/10/2018

Unlimited Essential Promo plan  –  Offer available 26/10/2018-04/12/2018

Unlimited ADSL Plan – Offer available 06/02/2018-25/10/2018

Unlimited nbn™ Essential & Unlimited Premium plans  – Offer available 31/08/2018-25/10/2018

Unlimited Essential Promo plan Offer available 05/10/2018-25/10/2018

Unlimited Standard Plus Promo plan  – Offer available 08/09/2018-04/10/2018

Unlimited Premium Plan  – Offer available 06/02/2018-30/08/2018

Super-Fast nbn™ Bundle  – Offer available 01/09/2017-05/02/2018

Super-Fast Gamer Pro Bundle – Offer available 01/09/2017-05/02/2018

Broadband Bundle Offer available 01/09/2017-05/02/2018

Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Broadband Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Gigatown Plan Offer available 19/07/2017-31/08/2017

Unlimited Broadband Plan – Offer available 15/11/2016-31/08/2017

Retired Promotional Terms and Conditions

Gamer Pro – Sony PlayStation 4 500GB Fortnite Bundle – Offer available 03/08/2018-31/10/2018

Swiftpoint Z October 2018 Competition  – Offer available 10/10/2018 03/08/2018-26/10/2018

nbn™ Gamer 50 & Gamer 100 – Swiftpoint Z Offer – Offer available 15/03/2018-02/08/2018

PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016

Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016

PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017

Australia’s first Gigatown Competition Terms and Conditions  Competition available 27/03/2017-31/05/2017

Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017

Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available 28/07/2017-05/02/2018

Unlimited nbn™ 50 and nbn™ 100 plan PlayStation Offer – Offer available 06/02/2018-28/02/2018