Legal & Policies
For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.
Policies
MyRepublic Acceptable Use Policy
Privacy Policy – Updated 18/09/2020
New – Privacy Policy – (effective as of 1st December 2020)
Credit Reporting Policy – Updated 18/09/2020
Financial Hardship Policy – Updated 25/08/2022
Complaint Handling Policy – Updated 18/09/2020
Customer Service Guarantee Waiver – Last updated 18/09/2020
Critical Information Summaries
Consumer
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 17/11/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 17/11/2022
nbn™ Premium Plan (100/40Mbps) – Offer available from 17/11/2022
nbn™ Home Superfast Plan (250/25Mbps) – Offer available from 17/11/2022
nbn™ Home Ultrafast Plan (1000/50Mbps) – Offer available from 17/11/2022
Business
MyBusiness Lite and MyBusiness Pro Plans – Offer available from 17/11/2022
Key Fact Sheets
Service Consent
Promotional Terms & Conditions
Gamer Perks – Terms & Conditions
International Call Rates
Rental Modem
Additional Charges
Additional Charges – Charges valid for plans available from 10/02/2021
Additional Charges – Charges valid for plans available from 21/12/2018-10/02/2021
Additional Charges – Charges valid for plans available between 06/02/2018-20/12/2018
Additional Charges – Charges valid for plans available between 15/11/2016-05/02/2018
Additional Charges (Business) – Charges valid for MyBusiness plans
Critical Information Summaries (Existing Customers only)
Unlimited nbn™ 50 Promo Plan September 2020
Unlimited nbn™ 100/20 Promo Plan – $79 September 2020
Unlimited nbn™ 100/20 Promo Plan – $85 September 2020
Unlimited nbn™ 50 (Existing Customers Only) April 2018 onwards
Unlimited nbn™ Gamer 50 (Existing Customers Only) April 2018 onwards
Unlimited nbn™ 50 with Gamer (Existing Customers Only) July 2018 onwards
Gigatown Flexi (Existing Gigatown Customers Only) April 2019 onwards
Critical Information Summary (Retired Plans)
Consumer
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 05/08/2022 – 16/11/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 05/08/2022 – 16/11/2022
nbn™ Premium Plan (100/40Mbps) – Offer available from 05/08/2022 – 16/11/2022
nbn™ Home Superfast Plan (250/25Mbps) – Offer available from 01/02/2022 – 16/11/2022
nbn™ Home Ultrafast Plan (1000/50Mbps) – Offer available from 01/02/2022 – 16/11/2022
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 7/06/2022 – 04/08/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 29/06/2022 – 04/08/2022
nbn™ Premium Plan (100/40Mbps) – Offer available from 29/06/2022 – 04/08/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 07/06/2022 – 28/06/2022
nbn™ Premium Plan (100/40Mbps) –Offer available from 07/06/2022 – 28/06/2022
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 01/02/2022- 7/06/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 01/02/2022- 7/06/2022
nbn™ Premium Plan (100/40Mbps) – Offer available from 01/02/2022- 7/06/2022
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 09/12/2021 – 31/01/2022
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 09/12/2021 – 31/01/2022
nbn™ Premium Plan (100/40Mbps) – Offer available from 09/12/2021 – 31/01/2022
nbn™ Home Superfast Plan (250/25Mbps) – Offer available from 09/12/2021 – 31/01/2022
nbn™ Home Ultrafast Plan (1000/50Mbps) – Offer available from 09/12/2021 – 31/01/2022
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 04/08/2021 – 08/12/2021
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 20/08/2021 – 08/12/2021
nbn™ Premium Plan (100/40Mbps) – Offer available from 04/08/2021 – 08/12/2021
nbn™ Home Superfast Plan (250/25Mbps) – Offer available from 04/08/2021 – 08/12/2021
nbn™ Home Ultrafast Plan (1000/50Mbps) – Offer available from 04/08/2021 – 08/12/2021
nbn™ Standard Plan (25/5Mbps) – Offer available from 11/02/2021 – 03/08/2021
nbn™ Standard Plus Plan (50/20Mbps) – Offer available from 11/02/2021 – 03/08/2021
nbn™ Home Fast Promo Plan (100/20Mbps) – Offer available from 11/02/2021 – 03/08/2021
nbn™ Premium Plan (100/40Mbps) – Offer available from 11/02/2021 – 03/08/2021
nbn™ Home Superfast Plan (250/25Mbps) – Offer available from 11/02/2021 – 03/08/2021
nbn™ Home Ultrafast Plan (250/25Mbps) – Offer available from 11/02/2021 – 03/08/2021
Unlimited nbn™ 250/25 Home Superfast plans – Offer available from 27/08/2020 – 10/02/2020
Unlimited nbn™ Gamer 250/25 plans – Offer available from 27/08/2020 – 10/02/2020
Unlimited nbn™ Standard plans – Offer available from 27/08/2020 – 10/02/2020
Unlimited nbn™ Essential plans – Offer available from 27/08/2020 – 10/02/2020
nbn™ Gamer Pro Essential Plans – Offer available from 27/08/2020 – 10/02/2020
Unlimited 100/20Mbps Promo Plan – Powered by nbn™ – Offer available from 27/08/2020 – 10/02/2020
Unlimited Gamer Pro 100/20Mbps Promo Plan – Powered by nbn™ – Offer available from 27/08/2020 – 10/02/2020
Unlimited nbn™ 100 Premium Plans – Offer available from 27/08/2020 – 10/02/2020
Unlimited 100/20Mbps Plan – Powered by nbn™ – Offer available from 27/08/2020 – 26/11/2020
Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available from 27/08/2020 – 26/11/2020
Unlimited nbn™ 250/25 Home Superfast plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Gamer 250/25 plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Standard plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020
nbn™ Gamer Pro Essential Plans – Offer available from 05/03/2020 – 27/08/2020
Business
MyBusiness Lite and MyBusiness Pro Plans – Offer available from 01/02/2020 – 16/11/2022
MyBusiness Lite and MyBusiness Pro Plans – Offer available from 27/08/2020 – 31/01/2022
MyBusiness Lite and MyBusiness Pro Plans – Offer available from 27/08/2020
Unlimited 100/20Mbps Plan – Powered by nbn™ – Offer available from 27/08/2020 – 26/11/2020
Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available from 27/08/2020 – 26/11/2020
Unlimited nbn™ 250/25 Home Superfast plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Gamer 250/25 plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Standard plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ Essential plans – Offer available from 05/03/2020 – 27/08/2020
nbn™ Gamer Pro Essential Plans – Offer available from 05/03/2020 – 27/08/2020
Unlimited 100/20Mbps Plan – Powered by nbn™ — Offer available from 05/03/2020 – 27/08/2020
Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available from 05/03/2020 – 27/08/2020
Unlimited nbn™ 100 Premium Plans – Offer available from 05/03/2020
nbn™ Gamer Pro Premium Plans – Offer available from 05/03/2020
Exclusive WhistleOut Plan – Offer available Exclusively via WhistleOut from 17/09/2019
nbn™ 50 Promo Plan – Offer available from 20/09/2019
Unlimited 100/20 Promo Plan – Exclusive Offer only available at selected addresses
Unlimited nbn™ Essential plans – Offer available 21/01/2020 – 05/03/2020
Unlimited 100/20Mbps Plan – Powered by nbn™ – Offer available 29/01/2020 – 05/03/2020
Unlimited nbn™ 100 Premium Plans – Offer available 07/02/2020 – 05/03/2020
nbn™ Gamer Pro Essential Plans – Offer available 21/01/2020 – 05/03/2020
Unlimited Gamer Pro 100/20Mbps Plan – Powered by nbn™ – Offer available 29/01/2020 – 05/03/2020
nbn™ Gamer Pro Premium Plans – Offer available 07/02/2020 – 05/03/2020
Unlimited nbn™ 100 Premium Promo Plans – Offer available 19/12/2019 – 06/02/2020
Unlimited nbn™ 100 Gamer Pro Premium Promo Plans – Offer available 19/12/2019 – 06/02/2020
Unlimited nbn™ Essential plans – Offer available 24/07/2019 – 20/01/2020
Unlimited nbn™ 100 Premium Promo Plans – Offer available 09/09/2019 – 19/12/2019
nbn™ Gamer Pro Premium Promo Plans – Offer available from 09/09/2019 – 19/12/2019
Unlimited nbn™ Premium plans – Offer available 26/06/2019 – 08/09/2019
Gamer Pro Premium plans – Offer available 26/06/2019 – 08/09/2019
Unlimited nbn™ plans – Offer available 26/06/2019 – 23/07/2019
Unlimited nbn™ plans – Offer available 07/03/2019 – 25/06/2019
Gamer Pro Essential & Gamer Pro Premium plans – Offer available 11/01/2019 – 25/06/2019
Unlimited nbn™ plans – Door to Door Exclusive – Offer available 01/12/2018 – 31/12/2018
Unlimited ADSL Plans – Offer available 01/02/2019 – 11/04/2019
Unlimited nbn™ plans – Offer available 01/02/2019 – 06/03/2019
Unlimited ADSL Plan – Offer available 21/12/2018 – 31/01/2019
Unlimited nbn™ Essential plan – Offer available 11/12/2018 – 31/01/2019
Unlimited nbn™ Premium Promo plan – Offer available 22/01/2019 – 31/01/2019
Unlimited Essential Promo plan – Offer available 11/01/2019 – 31/01/2019
Unlimited nbn™ Essential & Unlimited Premium plans Offer available 11/01/2019 – 21/01/2019
Unlimited ADSL Plan – Offer available 21/12/2018 – 10/01/2019
Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 21/12/2018 – 10/01/2019
Unlimited Essential Promo plan – Offer available 21/12/2018 – 10/01/2019
Unlimited ADSL Plan – Offer available 26/10/2018 – 20/12/2018
Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 26/10/2018 – 20/12/2018
Gamer Pro Essential & Gamer Pro Premium plans – Offer available 26/10/2018 – 20/12/2018
Unlimited Essential Promo plan – Offer available 26/10/2018 – 20/12/2018
Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 06/02/2018 – 26/10/2018
Gamer Pro Essential & Gamer Pro Premium plans – Offer available 06/02/2018 – 26/10/2018
Unlimited Essential Promo plan – Offer available 26/10/2018 – 04/12/2018
Unlimited ADSL Plan – Offer available 06/02/2018 – 25/10/2018
Unlimited nbn™ Essential & Unlimited Premium plans – Offer available 31/08/2018 – 25/10/2018
Unlimited Essential Promo plan – Offer available 05/10/2018 – 25/10/2018
Unlimited Standard Plus Promo plan – Offer available 08/09/2018 – 04/10/2018
Unlimited Premium Plan – Offer available 06/02/2018 – 30/08/2018
Super-Fast nbn™ Bundle – Offer available 01/09/2017 – 05/02/2018
Super-Fast Gamer Pro Bundle – Offer available 01/09/2017 – 05/02/2018
Broadband Bundle – Offer available 01/09/2017 – 05/02/2018
Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016 – 31/08/2017
Unlimited nbn™ Broadband Plan – Offer available 15/11/2016 – 31/08/2017
Unlimited nbn™ Gigatown Plan – Offer available 19/07/2017 – 31/08/2017
Unlimited Broadband Plan – Offer available 15/11/2016 – 31/08/2017
Business
MyBusiness Lite and MyBusiness Pro Plans – Offer available January 2020 – 27/08/2017
Retired Promotional Terms and Conditions
MyRepublic Gamer Pro Premium Sennheiser GSP 500 Bundle Terms & Conditions – March 2020 – Offer available 06/01/2020-17/05/2020
MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019 – V3 – Offer extension – Offer available 06/01/2020-15/01/2020
MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019 – v2 – Offer available 19/12/2019 – 05/01/2020
MasterCard Virtual e-Gift Card Promotional Terms & Conditions – December 2019 – Offer available 02/12/2019 – 18/12/2019
Gamer Pro Corsair Void Pro RGB Wireless Gaming Headset Bundle Terms & Conditions – Offer available 01/12/2019 – 11/12/2019
Gamer Pro Corsair K68 Mechanical Gaming Keyboard Promotional Terms & Conditions – Offer available 16/09/2019 – 30/11/2019
Gamer Perks Terms & Conditions: MWAVE Discounts Promotion – September 2019 – Offer available 01/09/2019 – 12/09/2019
PAX AUS 2019 Prize Promotions Terms & Conditions – Offer available 11/10/2019 – 13/10/2019
Gamer Pro HyperX Cloud Stinger Wireless Gaming Headset Second Run Promotional Terms and Conditions – Offer available 08/08/2019 – 15/09/2019
Gamer Pro HyperX Cloud Stinger Wireless Gaming Headset Promotional First Run Terms and Conditions – Offer available 05/07/2019 – 08/08/2019
MyRepublic Loyalty Offer – Terms and Conditions – Offer available 29/05/2019 – 21/07/2019
MyRepublic Loyalty Promotional Offer – Terms and Conditions – Offer available 16/05/2019 – 30/06/2019
Gamer – Hyperx Cloud Alpha Headset – Promotional Terms & Conditions – Offer available 18/04/2019 – 30/06/2019
Gamer Perks – Terms and Conditions – December 2018 – Offer available 05/12/2018 – 31/12/2018
Gamer Pro – Sony PlayStation 4 500GB Fortnite Bundle – Offer available 03/08/2018-31/10/2018
Swiftpoint Z October 2018 Competition – Offer available 10/10/2018 03/08/2018-26/10/2018
nbn™ Gamer 50 & Gamer 100 – Swiftpoint Z Offer – Offer available 15/03/2018-02/08/2018
PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016
Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016
PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017
Australia’s first Gigatown Competition Terms and Conditions Competition available 27/03/2017-31/05/2017
Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017
Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available 28/07/2017-05/02/2018
Unlimited nbn™ 50 and nbn™ 100 plan PlayStation Offer – Offer available 06/02/2018-28/02/2018
