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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.

Service Consent

Phone Porting Consent

Critical Information Summary – Offers available from 6th February 2018

Unlimited ADSL Plan

Unlimited nbn™ 50 and nbn™ 100 Plan 

Unlimited nbn™ Gamer 50 and nbn™ Gamer 100 Plan

Current Promotional Terms and Conditions

nbn™ Gamer 50 & Gamer 100 – Sony PlayStation Offer – Offer available from 6th February 2018

International Call Rates

Applicable to services ordered between 15/11/2016-31/08/2017.

View International Call Rates here

 

Applicable to services ordered between from  01/11/2017-03/06/2018.

View International Call Rates here

One-Off Charges

One-Off Charges – Charges valid for plans available from 06/02/2018

One-Off Charges – Charges valid for plans available between 15/11/2016-05/02/2018

Critical Information Summaries – Retired Plans

Super-Fast nbn™ Bundle  – Offer available 01/09/2017-05/02/2018

Super-Fast Gamer Pro Bundle – Offer available 01/09/2017-05/02/2018

Broadband Bundle Offer available 01/09/2017-05/02/2018

Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Broadband Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Gigatown Plan Offer available 19/07/2017-31/08/2017

Unlimited Broadband Plan – Offer available 15/11/2016-31/08/2017

Retired Promotional Terms and Conditions

PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016

Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016

PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017

Australia’s first Gigatown Competition Terms and Conditions  Competition available 27/03/2017-31/05/2017

Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017

Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available 28/07/2018-05/02/2018