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Customer Terms and Conditions

For easy reference, we’ve put all our agreements, policies, processes and contract information in one place.

Service Consent

Phone Porting Consent

International Call Rates

Applicable to services ordered between 15/11/2016-31/08/2017.

View International Call Rates here

 

Applicable to services ordered between from  01/11/2017-03/06/2018.

View International Call Rates here

Additional Charges

Additional Charges – Charges valid for plans available from 06/02/2018

Additional Charges – Charges valid for plans available between 15/11/2016-05/02/2018

Additional Charges (Business) – Charges valid for MyBusiness plans

Critical Information Summaries (Existing Customers Only)

Unlimited nbn™ 50 (Existing Customers Only)     April 2018 onwards

Unlimited nbn™ Gamer 50 (Existing Customers Only)     April 2018 onwards

Unlimited nbn™ 50 with Gamer (Existing Customers Only)     July 2018 onwards

Critical Information Summaries – Retired Plans

Super-Fast nbn™ Bundle  – Offer available 01/09/2017-05/02/2018

Super-Fast Gamer Pro Bundle – Offer available 01/09/2017-05/02/2018

Broadband Bundle Offer available 01/09/2017-05/02/2018

Unlimited nbn™ Gamer Pro Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Broadband Plan – Offer available 15/11/2016-31/08/2017

Unlimited nbn™ Gigatown Plan Offer available 19/07/2017-31/08/2017

Unlimited Broadband Plan – Offer available 15/11/2016-31/08/2017

Retired Promotional Terms and Conditions

nbn™ Gamer 50 & Gamer 100 – Swiftpoint Z Offer – Offer available 15/03/2018-02/08/2018

PAX Gamer Promotional Terms and Conditions – Offer available 04/11/2016-14/11/2016

Sony PlayStation 4 Pro Competition Terms and Conditions – Offer available 04/11/2016-15/11/2016

PlayStation 4 Pro Terms and Conditions – Offer available 15/11/2016-03/01/2017

Australia’s first Gigatown Competition Terms and Conditions  Competition available 27/03/2017-31/05/2017

Gamer Pro Sony PlayStation Offer – Offer available 28/07/2017-31/08/2017

Super-Fast Gamer Pro Bundle – Sony PlayStation Offer – Offer available 28/07/2017-05/02/2018

Unlimited nbn™ 50 and nbn™ 100 plan PlayStation Offer – Offer available 06/02/2018-28/02/2018