Troubleshooting Broadband Connection and Speed Issues
Before troubleshooting your service, please check our Network Status page for information on any planned or unplanned outages.
Before troubleshooting your service, please check our Network Status page for information on any planned or unplanned outages.
The following information has been designed to help provide clarity regarding what actual speeds you can expect when connected to the nbn™ via the different network access technologies, and the factors that can affect your internet speed.
The main factors that can affect a user’s Internet speed / performance are:
Co-existence period is where nbn™ Fibre to the Node (FTTN), Fibre to the Basement (FTTB) and Fibre to the Curb (FTTC) services share the same network infrastructure with older copper services which will impact the speed that you can receive. 18-month after the initial rollout of the nbn™ the old copper services will be switched off, ending co-existence period and enabling you to achieve maximum possible line speed.
nbn™ Technology Type
nbn™ is utilising a multi technology mix for the roll out of the nbn™ across Australia. As a result, different nbn™ technologies have different tiers (nominal access line speeds).
A user’s experience, including the actual line speeds achieved over the nbn™ network will vary due to various factors, as outlined below (wiring, usage and weather).
In most circumstances, the actual speed being received will be less than the nbn™ tier available for that technology.
nbn™ Technology Type | Technology Description | nbn™ Tier (Nominal Access Line Speeds) | Factors affecting speed performance |
Fibre to the Premises (FTTP)
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Optical fibre is run from the nearest available fibre node, to your premises and is connected to an nbn™ utility box on the outside of your premises.
The utility box is then connected to an nbn™ connection box inside your home. |
nbn™ 50 or nbn™ 100 tier | Business set-up factors such as:
|
Fibre to the Basement (FTTB)
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Optical fibre is run from the nearest available fibre node, to a cabinet (MDF) in the buildings communications room.
From there the existing copper technology in the building is used to connect to the wall sockets in each apartment. |
nbn™ 50 or nbn™ 100 tier | Co-Existance Period – an 18 month period whereby customers transitioning to nbn™ FTTN/FTTB services will generally receive slower download and upload speeds to ensure that existing DSL and legacy phone services are able to co-exist with the newer nbn™ services
Business set-up factors (hardware / # of users) The length and quality of the copper line from MDF to the wall socket (e.g. the copper maybe damaged or suffering from corrosion) Quality of cabling within the apartment (e.g. the copper maybe be badly connected or poorly configured) Adverse weather conditions such as heavy rain |
Fibre to the Node (FTTN)
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Optical fibre is run from the exchange to a FTTN node / cabinet in the street.
From there this will then connect with the existing copper network to the wall socket in your premises. |
nbn™ 50 or nbn™ 100 tier | Co-Existance Period – an 18 month period whereby customers transitioning to nbn™ FTTN/FTTB services will generally receive slower download and upload speeds to ensure that existing DSL and legacy phone services are able to co-exist with the newer nbn™ services
Business set-up factors (hardware / # of users) The length and quality of the copper line from MDF to the wall socket (e.g. the copper maybe damaged or suffering from corrosion) Quality of cabling within the apartment (e.g. the copper maybe be badly connected or poorly configured) Adverse weather conditions such as heavy rain |
Fibre to the Curb (FTTC)
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Optical fibre is run close to your premises connecting to s small Distribution Point Unit (DPU) generally located inside the pit in the street.
From there this will then connect with the existing copper network to the wall socket in your premises You will then connect an nbn™ connection device to the wall socket in order to access the nbn™ network. |
nbn™ 50 or nbn™ 100 tier | Business set-up such as:
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Hybrid Fibre Coaxial (HFC)
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Optical fibre is run to the nearest available fibre node / cabinet in the street.
This will then connect with a HFC cable which runs all the way to an nbn™ utility box on the outside of your premises. A cable then connects the utility box to a wall socket in the premises. |
nbn™ 50 or nbn™ 100 tier | Business set-up such as:
|
Fixed Wireless (FW) | An outdoor antenna on your roof receives a signal from a fixed nbn™ wireless tower.
This antenna is connected to a nbn™ connection box inside your premises. |
nbn™ 50 tier | Business set-up factors (hardware / # of users)
Obstruction of antenna’s line of sight which affects signal strength Adverse weather conditions such as heavy rain |
As more premises access the internet (particularly in peak periods 7 – 11pm) the more pressure (congestion) it puts on the network. As the congestion increases slower broadband speeds will be experienced by users. Congestion issues can be managed by purchasing more bandwidth (capacity) from nbn™ as well as through network management which is how a service provider configures and shapes their network.
MyRepublic has been built specifically to maximise the user experience on the nbn™. We use our own web traffic priority optimisation system to help ensure that time sensitive applications like video streaming remain smooth while also remaining flexible for heavy downloading scenarios.
The MyRepublic team is constantly monitoring the network to help provide the best user experience available.
Hardware:
The quality and condition of your modem / router can affect your internet experience. A device that has been provided by your service provider and certified to work with the nbn™ network will ensure optimal performance, that is why all MyRepublic connections come with a MyRepublic modem optimised for use on our network.
Wi-Fi:
The Wi-Fi on your modem / router uses radio signals to transmit data to your connected devices. As a result, the performance of your Wi-Fi can be affected by the location of where you place your device. It should be placed in a central location so that the Wi-Fi signal can travel unimpeded, and away from other electronic devices which may cause interference (microwaves, TV’s).
All the modem / routers MyRepublic provides have AC wireless technology which will perform better than ones with the older N technology.
Internal Wiring:
The condition of the copper lines / wall sockets within your premises can impact on your nbn™ experience. The copper maybe damaged or suffering from corrosion, the wall socket connections loose or poorly connected. This predominately relates to FTTB / FTTN connections.
Number of users / devices online at the same time:
When there are multiple users / devices connected to the internet at the same time those users are all sharing the available bandwidth. As the number of users increases the slower the speed experience will be for all.
As an example, think of the nbn™ network as a highway, and MyRepublic as the gateway to the highway. During off-peak hours traffic should flow freely and quickly. However, during peak periods when traffic on the highway increases, the speed by which traffic flows on the highway will decrease.
The ability to manage that traffic, as well as having enough capacity to cater for the increase in traffic can help alleviate congestion / slow speed issues.
MyRepublic’s own traffic priority optimisation system and network capacity helps ensure that congestion issues are not experienced by our customers.
MyRepublic provides the choice of two nbn™ business plans: The MyBusiness Lite and Pro. When you service qualify your address, we will provide you with an indication of expected access line speed based on the information from nbn™ and the technology servicing your address. This will determine the available plans from which you can select at sign up.
The MyBusiness Lite plan is associated with the nbn™ 50 product which provides a maximum access line speed of 50mbps (download) and 20Mbps (upload).
The MyBusiness Pro plan is associated with the nbn™ 100 product which provides a maximum access line speed of 100mbps (download) and 40Mbps (upload).
For customers connected to the nbn™ via FTTN, FTTB or FTTC at service qualification we provide you with an indication of expected access line speed based on information from nbn™ and the technology connecting your address. This will determine the nbn™ tiers from which you can select at sign up. FTTN, FTTB and FTTC speeds to be confirmed when active, you can downgrade your tier to nbn™ 50 by contacting Customer Service.
nbn™ 50 and nbn™ 100 refers to nominal access line speed. Speeds on both plans are variable and you will typically experience slower speeds than the maximum connection speeds available on your plan, particularly during peak times (7-11pm). Your speed will also vary based on the technology connecting your location to the nbn™ and will vary for a number of reasons including the content being downloaded by the end-user, your distance and the quality of the copper from the node, basement or curb for FTTN, FTTB and FTTC services, backhaul networks (including the performance of interconnecting infrastructure not operated by MyRepublic), and your hardware and software configuration. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
The nbn™ tiers stated above are the maximum theoretical access line speeds that can be delivered over the nbn™. MyRepublic makes no guarantees of any kind on the actual speed that will be achieved by any individual user as we rely on our supplier to ensure services are provisioned to deliver optimum speeds at all times.
Co-Existence Period: A co-existence Period may exist for services using nbn™ FTTB, FTTN and FTTC. During this period exchange based ADSL and/or special services may co-exist on the same network infrastructure as the nbn™ services. In this case, your speed will be affected due to interference from equipment or network provided by other services.
nbn™ Technology Type | nbn™ Tier (Nominal Access Line Speeds) | Internet speed suitable for |
Fixed Line Connections (FTTP, FTTC, FTTB, FTTN, HFC) | nbn™ 50 or nbn™ 100 | Multiple people / devices online at the same time
4K video streaming Uploading and downloading large files Fast responsive online gaming |
Fixed Wireless | nbn™ 50 | Streaming in High Definition
Point of Sale (POS) traffic Uploading and downloading large files |