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Broadband & Business Phone

 

Frequently Asked Questions

Broadband

  • The nbn™ is Australia’s new landline phone and internet network. nbn™ is being built on behalf of the Federal Government to provide Australians with access to all the benefits of fast and reliable internet services, wherever they live. MyRepublic uses nbn™ infrastructure combined with our purpose built network for National Broadband Networks to deliver you SuperFast Unlimited Internet.
  • The nbn™ network is designed to replace or upgrade Australia’s existing copper network, which is no longer sufficient to support our growing demand for faster and more reliable internet connections. It will be delivered via nbn™ FTTP (Fibre to the Premises), FTTC (Fibre to the Curb), FTTB (Fibre to the Building), FTTN (Fibre to the Node), FW (Fixed Wireless) and HFC (Hybrid Fibre Coaxial).

You can find out if you are currently serviceable in an nbn™ area by entering your address here.

At service qualification, we provide you information on nbn™ estimated nominal access line speed available at your location at time of connection. This will determine the nbn™ tier from which you can select at sign up. This can be the nbn™ 50 tier or nbn™ 100 tier*. nbn™ does not support nbn™ 100 tier on the Fixed Wireless technology.

*nbn™ tiers refer to nominal access line speed (not actual download speeds achievable) and the fastest available speed tier depends on your location and the nbn™ technology servicing your address. Actual speeds may be slower than specified nbn™ tier due to a range of factors. FTTN and FTTB speeds to be confirmed once active.

MyRepublic provides the choice of two nbn™ plans: The MyBusiness Lye and MyBusiness Pro.

When you service qualify your address, we will provide you with an indication of expected access line speed based on the information from nbn™ and the technology servicing your address. This will determine the available plans from which you can select at sign up.

  • The MyBusiness Lite Plan is associated with the nbn™ 50 product which provides a maximum access line speed of 50Mbps (download) and 20Mbps (upload). Speeds are variable^.
  • The MyBusiness Pro Plan is associated with the nbn™ 100 product which provides a maximum access line speed of 100Mbps (download) and 40Mbps (upload). Speeds are variable^.

^nbn™ 50 and nbn™ 100 refers to nominal access line speed. Speeds on both plans are variable and will be confirmed once active. You will typically experience slower speeds than the maximum access line speed available on your Plan, particularly during peak times (7-11pm). Your speed will vary based on the technology connecting your location to the nbn™ and will vary for a number of reasons including the content being downloaded by the end-user, your distance and the quality of the copper from the node, basement or curb for FTTN, FTTB and FTTC services, backhaul networks (including the performance of interconnecting infrastructure not operated by MyRepublic), and your hardware and software  configuration. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

Co-Existence period: A co-existence period may exist for services using nbn™ FTTB, FTTN and FTTC for 18 months from when nbn™ became available in that area. During this period exchange based ADSL and/or special services may co-exist on the same network infrastructure as the nbn™ services. In this case, your speed may be affected due to interference from equipment or network provided by other services.

  • We have our own dedicated speedtest server tailored specifically for MyRepublic customers available here.
  • To run a speedtest, connect your modem to your computer or laptop via an ethernet cable followed by clicking the ‘Run Test’ option via our speedtest website.
  • Our MyBusiness Lite and Pro plans come with Static IP (Internet Protocol) Address.  Your IP address will remain the same and not change.
  • Please note that it is not possible to transfer an IP Address to or from another provider, for your MyBusiness plans. The IP Address issued remains unique to MyRepublic.

You have the choice of an AC1600 Wi-Fi Hub+ or AC2200 Halo modem.
For more information check out our Modem page.

Once your FTTC service is activated, your old services will no longer work.
If you connect devices to your old service, you must check with your provider of these services if it will work on an nbn connection.

Business Phone

MyRepublic Business Phone service is a limited “Voice over Internet Protocol” or “VoIP” phone service that allows you to make and receive calls using a broadband connection. The voice service is optional and there is a limit of one MyRepublic Voice service per MyBusiness plan.

The Wi-Fi Hub+ modem has a built in Analogue Telephone Adaptor. This means you simply need a compatible analogue telephone handset or a handset that is “Voice over Internet Protocol” or “VoIP” compatible to plug into the first green telephone port of your Wi-Fi Hub+.

There are quite a few features automatically available and add more to customise your service. The following features are automatically available on your Business Phone service:

  • Call Forward
  • Call Waiting
  • 3-Way Calling
  • Caller ID Blocking
  • Speed Dial
  • Voicemail
  • Private Number
  • Calling Number Display

Yes, you can request to change your plan by contacting Customer Service. Your plan change will take effect from your next billing period.

Yes, you can transfer your number across to MyRepublic. There is an one off charge of $25 including GST that will apply.

Yes, we can set up a new Business Phone service for you at your address. We will advise you of your phone number via email. MyRepublic allocates a number from number range of your closest capital city (which will be “out of area number” if you are not located in that city).  If you have an out of area number, calls to and from that number will be charged as if you are in the standard zone unit (calling area) for the number, and you may not be able to port the number to another provider.

When you take a MyRepublic Business Phone service, your name and address will be listed in the white pages. If you request a Private Number (silent line) with MyRepublic we will not list your number however the information with White Pages and other directory services may take some time to update their records.

The MyRepublic Business Phone runs on Voice over IP (VoIP) technology and as such requires your broadband service to be running. The phone will not be operational if there is loss of internet connectivity or the broadband is disconnected.

You can take your MyRepublic Business phone number with you if you are moving within the same state. If you move to another state or territory we will provide you with a new number.

During your sign-up journey, you can request to take a MyRepublic Business Phone service. If you did not take this option at sign-up you can contact Customer Service to have a Business Phone service activated. We can either transfer your existing Phone Number or allocate you a brand-new number from number range of your closest capital city (which will be “out of area number” if you are not located in that city).  If you have an out of area number, calls to and from that number will be charged as if you are in the standard zone unit (calling area) for the number, and you may not be able to port the number to another provider.

Yes, you can access 1223 and 1225 Directory Assistance services.  The following charges apply:

  • 1223 Australian Directory Assistance: 50c per call plus $1.30 Call Connection Fee.
  • 1225 International Directory Assistance: $1.65c per call plus $1.30 Call Connection Fee.

Business Phone Features

  • Your MyBusiness plan includes Voicemail for free.
  • To access your Voicemail service dial 1212 from your MyRepublic Business Phone service and follow the prompts to set up your Voicemail message (greetings).
  • Calls to 1212 are included in your Business Phone plan at $0.00.
  • *Please do not use Call Forwarding if you wish to forward your calls to Voicemail.

Yes, please contact Customer Service and we will help you add Private Number to your Business Phone service. This feature permanently masks your telephone number as private. Your number is also not displayed in any Directory Assistance services (this may take up to 7 working days to update in the online Directory Assistance Services). To activate Private Number this can take up to 1 business day. We will notify you of your feature activation via email.

Yes, 3-Way Calling is automatically available on your Business Phone service.

Follow the steps below to make a 3-Way Call.

  1. Dial the first number you want to participate in the 3-Way Call.
  2. When the first participate answers the call, place the call on hold by pressing the  ‘hold’, ‘flash’ or ‘recall’ button on your telephone handset.
  3. Dial the second number you want to participate in the 3-Way Call.
  4. When the second participate answers the call, press the  ‘hold’, ‘flash’ or ‘recall’ button to join the calls.

Standard Call Rates apply for each forwarded call depending on your Home Phone plan call pricing.

If you are having problems making 3-Way Call please consult your telephone user guide for further assistance on how to make a call.

Yes, Call Forwarding is automatically available on your Business Phone service.Follow the steps below to forward your calls to an alternative number:

  • To set up your Call Forwarding Immediate: Lift up your telephone handset and dial *72* followed by the phone number you want your calls forwarded to e.g. *72*0299990000. You will hear a recorded announcement that your Call Forwarding has been activated.
  • To disable your Call Forwarding Immediate: Lift up your telephone handset and dial #72. You will hear a recorded announcement that your Call Forwarding has been disabled.

Standard Call Rates apply for each forwarded call depending on your Home Phone plan pricing.

*Please do not use Call Forwarding if you have Voicemail.

The Calling Number Display feature which is included in your MyBusiness plan enabled you to see who is calling. A compatible telephone that support Calling Number Display is required.

Yes, Caller ID Blocking is automatically available on your Business Phone service this feature allows you to block the display of your phone number on specific calls by using Caller ID Blocking.

Follow the steps below to block the display of your phone number:

  1. Lift up the telephone handset and wait for a dial tone.
  2. Press * (star) 31 * (star) followed by the number you want to call. For example: *31*0299992222.
  3. Your number will appear as private or blocked for this call only.

Standard Call Rates apply for each call depending on your Business Phone plan pricing.

Yes, Caller Waiting is automatically available on your Business Phone service. A discreet tone alerts you that there is another call waiting.

To answer a call that is waiting, simply press the ‘hold’ key on your telephone to place the existing call on hold and answer the incoming call. If you are having problems using Call Waiting please consult your telephone user guide for further assistance on how to use call waiting.

Yes, Speed dial is automatically available on your Business Phone service. This feature allows you to configure specific telephone numbers that is dialed automatically with a push of a single button on your telephone handset.

Follow the steps below to set up speed dial:

  1. Lift up the telephone handset and wait for a dial tone.
  2. Dial * (star) 50 * (star) enter the speed dial slot this can be 1 to 431000 followed by the telephone number. For example: If you want to store your mobile number as speed dial 1: *50*1 followed by your mobile number.
  3. Your number will appear as private or blocked for this call only.

Standard Call Rates apply for each call depending on your Business Phone plan pricing.

We will send you an email to let you know the feature is activated on your service including information on how to use the feature. Features can take up to 1 business day to activate on your service.

If you would like to remove any features currently available on your service please contact Customer Servicefor assistance.

Features from your existing service provider will not transfer to MyRepublic. Call history and voicemail will be lost, so please ensure you take note of them.

Business Phone Features Troubleshooting

  • Lift your telephone handset and wait for a dial tone, dial 1212 to access voicemail.
  • If you are unable to access 1212 but have a dial tone on your service, please contact Customer Service for assistance.
  • Call yourself on your Business Phone number and don’t answer the call. See if your call diverts to your voicemail service.
  • Turn off any Call Forwarding rules you may have set up on your Business Phone service. Calll Forwarding rules will override your Voicemail settings. For example: If you have set Call Forwarding Immediate – this will divert your call to the number of your choice rather than providing your caller the option to leave a message on your voicemail service.
  • Lift your telephone handset and wait for a dial tone, call your mobile phone to see if your number appears as private.
  • If your telephone number is not displaying as Private, please contact Customer Service for further assistance.
  • If you are receiving incoming calls, but the telephone number is not displaying on your phone make sure you have a Calling Number Display compatible handset that works over the Internet.
  • If you have another CND compatible phone, try plugging this in to determine if it’s a telephone handset issue. This is known as an Isolation Test.
  • If Calling Number Display is still not working please contact Customer Service for further assistance.
  • Lift your telephone handset and wait for a dial tone, on your dial pad press *31* followed by your mobile number. You should be able to see that your number appears as private.
  • If Calling ID Blocking is still not working please contact Customer Service for further assistance.
  • Make a call to a number you have access to. Answer the call.
  • Take a spare phone or mobile and call yourself on your Business Phone number.
  • You should hear a light beeping tone to notify you that you are calling in.
  • It is important to make sure you don’t have Call Forwarding immediate set up on your home phone service as this will divert the call immediately to the number you have selected.