A Guide to Broadband and Moving Home

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There are many challenges when it comes to moving house – whether it’s within your city or interstate. While moving can be stressful, switching your internet during your move doesn’t have to be! With the right planning, you can reduce the stress of sorting out your broadband connection when relocating.

Things to Consider Before Moving Internet to a New House

We’ve answered some of the most frequently asked questions about moving your broadband connection when you’re in the process of relocating. Read on to know the right questions to ask so you’re prepared before the big move:

If I move houses can I take my internet connection with me? Can I keep the same internet service?

Most of Australia has internet access, though there is a possibility that some remote areas may not have the infrastructure for high-speed internet. So it’s important to make sure you check with your internet services provider first to see what kind of broadband speed is available at your new home.

If you have a home phone with your internet service, most providers will transfer your current phone number to your new address. However, if you’re moving interstate, it’s highly likely that your phone number will have to be changed due to the different area codes.

Be aware that if you need to switch internet providers, your internet plan and pricing could change. This could also mean that you will lose access to any current email addresses or phone numbers associated with your account, highlighting the importance to prepare prior to your move.

Does my current internet provider service the area I’m moving to?
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The other important thing to do is find out if your current service provider is available in the area you’re moving to. You can find this information by reaching out and asking them what options are available to you.

 

When contacting your broadband provider to discuss your relocation, you will need the following details:

  • Your account number (you’ll usually find this on your monthly invoice).
  •  The address you’re moving to.
  • The date in which you would like to connect the services at your new address.
Can I change my internet provider? What if I’m still under contract?

Moving to a new home and keeping the service you already have will cost little to nothing. You can change service providers but if you’re under contract, this could potentially get a bit expensive.

If you have not completely fulfilled your contract, it’s likely that you’ll have to pay an early termination fee.

The size of the fee will depend on how many months are left in your contract.

How long does it take to transfer my Internet to another house?

Barring any unforeseen technical issues, relocating your current internet service could take roughly between 7 to 21 business days. The duration can also depends on:

  • The type of connection available at your new address.
  • Whether or not your new address has had an internet connection before.

If you’re sticking with your current provider, call them and let them know when your moving date is so that your provider can activate your broadband service at your new location ready for your arrival.

If you’re switching providers, it’s even more important to start this process early. You’ll need to cancel your current service and make sure all the details are worked out with your new service provider. In general, it’s a good idea to begin this process at least 25-30 days ahead of your actual move.

Can I move my modem to another house?

Yes, you can move your existing modem to a different address. Although if you’re switching providers you will most likely be required to return the equipment to your old service provider if your contract requires this.

Also, remember that any existing nbn™ equipment you have installed at your current property should be left behind. Please do not remove or take it with you. The nbn™ equipment is registered to the specific address, therefore will not work or be compatible with your new premises. You won’t be able to use it at your new address so leave it behind for the next occupants. If you remove the nbn™ supplied equipment, you may make it harder for the new occupant of the premises to connect to the nbn™ when they move in.

What is nbn™ supplied equipment?

nbn™ supplied equipment refers to the equipment nbn™ installed as part of the network rollout and varies depending on the technology type used at your premises. This equipment usually features an nbn™ logo and can include the nbn™ connection box, cabling from the street to the building, and nbn™ wall plates/sockets. The nbn™ equipment should also have an nbn™ logo on the device

My new place has an the nbn™ connection. How does that affect me?

This is great news! Any broadband plan you sign up for will be delivered over the National Broadband Network. This means that you’ll get a high-quality internet connection and it should help cut down on any problems or delays of installation.

Many internet providers are even willing to upgrade you from copper to the nbn™ for free once it becomes available.

In saying this, it’s still a good idea to research your provider’s nbn™ upgrade plans. That way you’ll know how to manage your broadband plan when moving home.

How should I manage my broadband plan when moving home?

First, you’ll need to contact your current service provider and see if they are available in your new location. You may be asked to fill in a relocation form, which looks something like this.

If not, then you’ll need to research other service providers and pick yourself a new bundle. Once that’s completed, you should schedule a service call at your new home where the installer can turn on the internet service at your new location.

Make sure you are there for the appointment and allow for plenty of time in case of any unexpected problems or delay.

Can I set up the internet before I move in?

This depends on where you’re moving and a variety of other factors. If you own and have access to the home, then you should be able to set up internet service before officially moving in.

How to Minimise Internet Disruption When Moving Home
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When you’re moving house, there are some common internet challenges that could arise. Sometimes these issues are outside of your control, but here are a few ways you can minimise internet disruption when moving home:

Know your moving date

We know this sounds obvious but nothing can happen until you have a definitive moving date. Once you have a date ‘set in stone’, you can begin making the necessary arrangements to transfer your internet service.

Check to see if your new address is nbn™ compatible

As of June 2019, more than 10 million homes and businesses in Australia can connect to the nbn™ in Australia, however, it shouldn’t be assumed that means your new home has it connected.

Check your address to see if nbn™ is available at your new location by using MyRepublic’s nifty nbn™ location checker tool.

Decide whether you want to switch providers

You need to decide whether you’re going to stick with your current provider or switch to a new one to minimise disruption in your moving process. Speak to your new neighbours or friends in the area, if possible, and do your research to find out if there is a better plan available for you.

Notify all affected parties

Whatever you decide to do, you’ll need to contact your current service provider whether that’s to cancel or to let them know that you’re moving. If you decide to go with a new provider;, start working out these details early on so you can avoid any service interruptions.

If you’ve decided to stay with your current internet service provider, it would be good to ensure that your contact details are updated in their database so you can continue to pay your bills on time and receive uninterrupted internet service.

Schedule a service call

Most internet disruptions happen when homeowners attempt to schedule service calls at the last minute. Any procrastinating on your end makes it more likely that you’ll encounter service delays. So, do yourself a favour and lock down these details as early as possible!

 

There are many things to consider before moving your internet to a new house. With a little foresight and planning, you can feel confident that your internet service will be good to go once you move into your new home.

 

To know more about moving home or relocating your existing MyRepublic internet services, visit our Moving Home page.

 

At MyRepublic, we’re all about quality service and fast internet connection. Feel free to check out our affordable broadband options and find a plan that’s right for you.

 

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