No surprises. No excess baggage. Just fast internet.
Backed up by our 30 Day Happiness Guarantee.
We’re confident in our service and we want you to be as well.
We strive to provide our customers with a reliable nbn™ network and great customer service, that’s why we’re backing it up with our 30 Day Happiness Guarantee (on eligible plans only).
If you have ordered an nbn™ 100Mbps plan or higher and you’re not happy with any element of your service with us, you can contact us within 30 days of your service activation date*. If we’re unable to provide you with a satisfactory solution, you can leave or cancel your service and we’ll refund you your monthly plan fee and any hardware costs.
Available to new and returning MyRepublic customers who signed up for an nbn™ service from the 3rd August 2021. Claim requests received after 30 days from your service activation will not be processed under any circumstances. *This is from the date you received an email and SMS to confirm service activation (this is not 1 month from after you plug in and connected your modem). T&C’s apply. Read the full T&C’s
Let us know you’re not happy
Submit your claim online and let us know why you’re not happy with your service.
Give us a chance to make it better
We’ll contact you within 1 business day to resolve your issue. If you’re still dissatisfied, you can leave us. We’ll then refund your monthly plan fee and any hardware costs.
Return your modem hardware
Return your modem within 10 business days of your claim for a full refund on the purchase price or monthly repayment fees (excluding delivery charges).
We’ll refund you
Once your service has been cancelled and your modem hardware (if applicable) has been returned, we’ll refund you.
Have a question about the 30 Day Happiness Guarantee?
Save up to $30p/m on selected nbn™ plans and also get:
*Acceptable Use Policy applies
With customers in Singapore, Indonesia, New Zealand and Australia, you can be confident that you are joining the market leader in Next-Generation Networks.
No Baggage Plans
All our plans come with unlimited^ data, $0 setup fees and no lock-in contract.